Horne Kia

Early in the morning on March 1st, 2024, my husband noticed a 2023 Certified Kia Sportage EX Hybrid Premium AWD posted on Autotrader. He sent the message and received a reply for an appointment for t noticed a 2023 Certified Kia Sportage EX Hybrid Premium AWD posted on Autotrader. He sent the message and received a reply for an appointment for that afternoon at Horne Kia Gilbert, AZ. Now, my husband, due to his profession and the upcoming events, he is extremely busy. To my husband’s surprise, his director allowed him to leave 3 hours early on a busy Friday. My husband hopped on a plane, I was permitted to leave 3 hours early as well and I picked him up at PHX. Once at Horne Kia, not only was the vehicle not ready as it appeared. The vehicle was blocked-in, covered inside and out with dirt, located at the back of the dealership. My husband even noticed debris, leaves and such in the engine bay. Then Melek said the vehicle had not been reconditioned and could not be driven. Now, this is a vehicle Horne Kia is claiming as, “Certified.” The Gunny in my husband came out as he demanded to see the dealership director. Melek introduced us to Al, my husband did not believe him to be the director as we were not escorted to an office. Al and my husband had an intense conversation outside, I believe as a distraction while the vehicle was being cleaned. We drove the vehicle and decided to make an offer. Melek was overbearing, maybe due to the variety of questions my husband was tossing at him. Little did he know my husband performed a good amount of research before going to the dealership, as he constantly asked to see the verbiage that Melek was claiming was mandatory. My husband continuously asked to see the finance manager which we didn’t see until late. We were at the dealership for over 6 hours and were not pleased. We got off work early and my husband flew in for a vehicle that was not certified as advertised nor ready for sale. Horne Kia made no attempt to rectify the situation. Ladies and Gentlemen, you are just a number here at Horne Kia, they say and will do anything to get you in the door. More

The people were polite, professional, and knowledgeable. Rachel started the ball rolling when she answered my online enquiry.. for me this was the most important step in the process to get me into the deal Rachel started the ball rolling when she answered my online enquiry.. for me this was the most important step in the process to get me into the dealership from there it just flowed through to the purchase of a new K5 GT line. Excellent dealership. Thanks to everyone More

I just bought a used Ford Bronco from Horne Kia and had a great experience. My sales rep Jacob was very friendly and knowledgeable; a pleasure to deal with. After looking at the CARFAX, I see that in preppin great experience. My sales rep Jacob was very friendly and knowledgeable; a pleasure to deal with. After looking at the CARFAX, I see that in prepping this vehicle for sale, they replaced all 4 tires, changed the oil and installed a new air filter and cabin air filter. They surely could have squeezed out more profit by not doing any of this work, so I’m so appreciative of them doing so. And I even drove away with a full tank of gas. Thank you Jacob and Horne Kia! More

Smooth transaction and very helpful staff made my first car buying experience easy. Totally recommend car buying experience easy. Totally recommend More

Alot if help. Respecrful kind would go back to them for a cae again... thanks Respecrful kind would go back to them for a cae again... thanks More

Will put an “out the door” offer in writing prompting you to drive an hour, ready to purchase, only to have them add “non-negotiable” dealer addons and pretend that they didn’t offer the original price—despi to drive an hour, ready to purchase, only to have them add “non-negotiable” dealer addons and pretend that they didn’t offer the original price—despite showing the manager his own employee’s correspondence. Kia has improved in quality from a manufacturing standpoint, but many of their salespeople are still using the same old tactics of bottom feeder dealerships selling less reputable cars while simultaneously trying to compete with similarly priced luxury brands. I would strongly recommend against going to Horne More

They were friendly, not pushy, up-front with everything. I felt like I was doing business with a trusted family member and even reviewing my deal several years later I am still very happy with them. So much I felt like I was doing business with a trusted family member and even reviewing my deal several years later I am still very happy with them. So much so that after the Kia (Niro) I bought a Hyundai from the Horne family. More

Car buying experience has really changed since my last purchase 10 years ago. No gimmicks, no pressure. Only listening to me, offering helpful information, as vehicles are so different now, and providing purchase 10 years ago. No gimmicks, no pressure. Only listening to me, offering helpful information, as vehicles are so different now, and providing thoughtful customer service. Really really glad I chose Horne Kia! More