Horne Kia

This was my first visit for service at Horne Kia and it was 5 Star! A year ago my wife and I sold our Mercedes and moved into a Kia Telluride. First off the telluride is an amazing vehicle, but the servic was 5 Star! A year ago my wife and I sold our Mercedes and moved into a Kia Telluride. First off the telluride is an amazing vehicle, but the service at Horne Kia is hands down better than the service at the local Mercedes dealership. Both Mike’s and Josh were extremely helpful not only with our service needs but with some of our warranty issues. I will be honest I was a little nervous because my experience with other departments at this location was not great when I dealt with them a year prior, but based on my service experience I will give them another shot next time I am in the market for a new Kia. More

Do NOT come to this dealership. Drove 2 hours to come see a car that had none of the features that their website claimed it had. The listing on their website said that it had a backup camera, navigation syst a car that had none of the features that their website claimed it had. The listing on their website said that it had a backup camera, navigation system, “climate package”, “heat package”, “memory package”, “multimedia package”, ”power package”, “premium sound package”, “premium wheels”, “rear climate package”, “safety package”, “security package”, technology package”, “ambient lighting”, “beats premium audio system”, “blind spot and cross detection”, along with many others. THE CAR HAS NONE OF THESE!!! False advertising. In addition, the salesman David tried to convince me to do a terrible finance option on a car that was not even close to what it says it is!!!! Do NOT come here. Very upset with the way I was treated when I mentioned that the car was nothing like they said it was on their website. Come here with caution. More

Service Department continues to decline I have taken my Kia Soul to this dealership on many occasions. Around four years ago, when I first started going here, the customer service in the Ve I have taken my Kia Soul to this dealership on many occasions. Around four years ago, when I first started going here, the customer service in the Vehicle Service Department was outstanding; consistent and courteous every time. The past two years, however, they cannot seem to get it together. I've tried several times to bring my car in for basic services and maintenance, and have had appointments changed, cancelled, or "lost." They offer a shuttle service that never seems to be working, and their prices, by comparison, are a bit ridiculous. I have made my last attempt at an appointment with this dealership. I scheduled to get a recall taken care of three days ago, and indicated I needed the shuttle in the online booking tool. It allowed me to make the appointment and schedule the shuttle. ON MY WAY IN to the appointment this morning,, 15 minutes before I was due to arrive, I received a call that the shuttle was not running "during this time." I had to cancel my appointment because I was relying on the shuttle they offered and did not make other arrangements. I do not understand why they waited until the last minute to inform me, but it was the last straw in a series of poor customer service situations and I won't even try to go back. I'll go to Scottsdale instead. I hope someday they regain their polished customer service. More

Yes, I contacted Phillip, I was invited in to come out, Yes, I contacted Phillip, I was invited in to come out, look around and possible purchase. I was very dissatisfied with the way Phillip handled th Yes, I contacted Phillip, I was invited in to come out, look around and possible purchase. I was very dissatisfied with the way Phillip handled things. I did go to another dealership and I have the vehicle that I want. I use to get my previous vehicle serviced at your location. But, I'll be taking my business elsewhere moving forward. Thank you for reaching out, I pray that you and your family, friends and team at Gilbert Kia are all in good health and spirit! Have an amazing weekend! Rita A Coleman More

Courteous staff, worked hard to meet my needs. Looking for a certified used car with low miles 3 or 4 years old. Very Happy with a 2017 Soul. for a certified used car with low miles 3 or 4 years old. Very Happy with a 2017 Soul. More

Horne Kia in Gilbert was great!!!! Natasha at Horne Kia made buying my car sooo easy. She took care of all the details and was great at answering all my questions. As a novice car buyer Natasha at Horne Kia made buying my car sooo easy. She took care of all the details and was great at answering all my questions. As a novice car buyer i was very nervous. I have owned my car for approximately 6 months and she still provides follow up service!!!!! Awesome! More

Natasha helped me find a great car and great deal. She was awesome to work with and I highly recommend giving her a call today. was awesome to work with and I highly recommend giving her a call today. More

I sent a friend of mine to Blake because he is the best salesman that I have ever spoke with or used in buying a car. I was in need of a car. Blake got back to him immediately and listened to everything salesman that I have ever spoke with or used in buying a car. I was in need of a car. Blake got back to him immediately and listened to everything that my friend was looking . Blake was so amazing and courteous and helpful to my friend. He would 1000% recommend Blake to any and all that are interested in buying a New or Used car. Thank you Blake good luck with your new and growing family and I know you'll progress to be the very best at Horne Kia. More

1st experience here - service Had a factory recall to be taken care of. Horne took care of it quickly and efficiently. Service techs were courteous and thanked me for the busines Had a factory recall to be taken care of. Horne took care of it quickly and efficiently. Service techs were courteous and thanked me for the business. Saying thank you is An important point that many companies seem to forget. More

Apparently the service side is great, the majority of positive reviews are directly related to service. Internet Sales is seriously lacking. When you dig in the reviews a little, you see the internet sid positive reviews are directly related to service. Internet Sales is seriously lacking. When you dig in the reviews a little, you see the internet side has 11 reviews this year with 9 of those being 2 or 1 star. I'll add to that, as this was my poor experience. I inquired about a car I found online. The only positive is that they were quick to reply and ask when I could be there. Considering the Rona issues and the governor's requests to limit non-essential travel...plus me being 50+ miles from the dealership, I asked what kind of fees were on top of the listed price. Mind you, not haggling, just wanting to get an idea of how much extra I'll be paying. The responses were the canned responses you come to expect from any dealership... "We want to make sure you like the car", "we won't be beat on price", and my favorite, "people shop around for the best price and then are unhappy with the customer service". When I explained once again why I did not want to travel the response was, "What is your offer?" Again...simply asking what the doc fee, taxes, and any other dealer fees. I have purchased more than 10 cars from dealerships and visited far more. I find it rediculous that you can get a straight answer from "Internet Sales", especially during a stay at home order. My suggestion, create a better process for internet Sales.... especially as the online generations buy more vehicles. If you're not adaptable, you will be replaced with the Carvanas of the world. More