Horne Kia

An exceptional experience to fix a problem on my 2011 Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years a Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years and have always been treated well at Horne More

Shannon was extremely helpful, he was knowledgeable, and professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊. professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊..... More

Had to revisit the dealership to arrange getting the windows of the new car tinted. Haidar meet me in the show room and very quickly got my visit organized with the correct contact. Very efficient. Than windows of the new car tinted. Haidar meet me in the show room and very quickly got my visit organized with the correct contact. Very efficient. Thank you. More

Hadair Fadlallah Is a fantastic man, I have had many experiences buying a new car, this one was the most excellent experience yet! No pressure, no crap, just a humble man who is great at making the cust experiences buying a new car, this one was the most excellent experience yet! No pressure, no crap, just a humble man who is great at making the customer experience a great one. He helped get me hooked up to all the features before leaving . I will recommend him to everyone I know. More

Very good dealership. Good sales and service especially Bruce Mortensen in sales and Johnny Robiero in service. Bought a new Kia and the sales staff worked with me to get a good deal and affordable Bruce Mortensen in sales and Johnny Robiero in service. Bought a new Kia and the sales staff worked with me to get a good deal and affordable More

It was one of the best dealership we deal with and Bruce had a good customer service , with his convince and customer service he has, we bought the van from this location. had a good customer service , with his convince and customer service he has, we bought the van from this location. More

They are helpful. Respect. Polite. And ifeel they trust. And they make us happy wish if we need them in future they will be the same treat of the first time And they make us happy wish if we need them in future they will be the same treat of the first time More

Worked with Bruce Mortensen, great experience. Came back to Kia Horne because their service team has been great and Technicians do a great job always. to Kia Horne because their service team has been great and Technicians do a great job always. More

One of the worst car buy experiences I've been exposed to for the following reasons: 1. No parking spaces. All of the customer spaces were filled with vehicles. 2. Made an appointment for a test drive, ho for the following reasons: 1. No parking spaces. All of the customer spaces were filled with vehicles. 2. Made an appointment for a test drive, however no vehicle was available. 3. No one to meet us. 4. The individual we were to meet was not available, so a random person was assigned. 5. I had to ask someone wipe down the car even though previous test driver was not wearing a mask. 6. While on the test drive the sales person said "You know we are going to charge 10K more than sticker. Are you sure you want this?" 7. Charging 10K more than sticker More

Used the tools online to value trade-in, when I arrived in person they offered half of the trade in value of my car. My trade was very clean and low mileage, with a wash it would have been ready to put on in person they offered half of the trade in value of my car. My trade was very clean and low mileage, with a wash it would have been ready to put on the lot. They also advertise a price online with a line savings that equals a new price, there is no indication like an * that there are requirements to get these prices. They charge you another 1k if you pay in cash. Other Horne dealerships have the advertised price online but have a line that shows you up front that there is a discount for financing. Sad that a bank kick back is worth more to the dealership, than giving all the lowest price. They did offer me the internet price but took off all additional items that were offered at that price and undercut my trade by over half. They send ghost emails after your visit, hoping you had a great visit. When you respond, they send you another hope you had a great visit email, they don't listen unless you write a review. I moved on and bought another car at a dealership that would give me trade in value for my car. Dealerships need to remember that KBB has a trade in value for a reason, it accounts for reconditioning and prep to resale the car- and not all are fair value. More