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Horne Kia
Gilbert, AZ
599 Reviews
Whether you're from Gilbert AZ, Tempe, Scottsdale, Phoenix or anywhere in between, you can rest assured that when you shop for a new or used Kia, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Kia lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car.
Once you're behind the wheel as an owner, Horne Kia continues to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Kia parts, so you can count on solid routine maintenance and timely repairs when they're needed.
When you can come to Horne Kia, you can have your Kia wishes granted. And let's face it: you deserve nothing less. Located at 1465 E Motorplex Loop in Gilbert. We know our job isn't finished until you're completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 599 reviews
December 11, 2021
Bought a 2018 Kia Forte from another dealer in Mesa last summer. The trunk release by the driver seat has never worked. Only way to open the trunk was using the key fob. Last week I went to close the t summer. The trunk release by the driver seat has never worked. Only way to open the trunk was using the key fob. Last week I went to close the trunk and it would not close. Something was now wrong with the latch. I called Horne Kia and they were able to give me an appointment the next day. Their service department was awesome! Many thanks to Josh Kirby, my service advisor. Helpful, knowledgeable and went above and beyond to see that everything was taken care of. The trunk release, inside trunk release, and a recall issue were all taken care of. Left with my car clean and everything taken care of. If you need service at Horne Kia, ask for Josh! More
by ShirlMB
Employees Worked With
Josh Kirby
October 20, 2021
Haydar is the entire reason I did business at Horne Kia. I purchased another car with another Kia dealership the same week, but came back to buy the second vehicle from Haydar because he is spectacular. I h I purchased another car with another Kia dealership the same week, but came back to buy the second vehicle from Haydar because he is spectacular. I highly recommend working with him! More
by candlink
Employees Worked With
September 16, 2021
The sales process was quick and painless, the price was reasonable, and the car seems to be of good quality. reasonable, and the car seems to be of good quality. More
by HorneKiaCustomer
August 22, 2021
BAIT AND SWITCH!! I went in to buy a car I found advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because o advertised online for a certain price. They would not sell me the car for that price! Instead, they tried to make me pay about $1400 more because of "dealer ad-on" items that you can't verify they even did, like "paint protection". Don't advertise the "price" of the car if you won't sell it for that! On top of that, I came in already pre-approved with my own financing. Then they tried to talk me into their financing which was a full percentage point higher than what I was already approved for! When I asked for the managers name who would not honor the internet advertised price, they refused to give it to me. So I was forced to mark all sales dept. with 1 star because it won't let me submit a review without picking one. Waste of time! #shady #rundontwalkaway More
by db
August 06, 2021
I wanted to purchase a new Kia Niro. I requested a straightforward and fair transaction but it went south quickly. The salesperson (Barbara) assigned to me was responsive for our first interaction straightforward and fair transaction but it went south quickly. The salesperson (Barbara) assigned to me was responsive for our first interaction over the phone but then it took her hours to respond to me throughout the day after that. Here are the exorbitant charges this dealership expected me to pay. $899 for paint protectant $299 for VTR (I think this is for superfluous window etching) $699 for windows tinting $199 for floor mats $299 for VIP dent/ding Plus your standard doc fee. Not sure if "government fees" is standard but that is another almost $800. Then you have the taxes. I went with Carvana since that is more straightforward and I know what to expect. Horne Kia lost a buyer who had cash in hand and was ready to purchase. More
by Dissapointed Leaf
Employees Worked With
July 24, 2021
Poor customer service, tried to email about a car and got no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hun no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hung up the phone. Sales man claimed to be a manager and his name was Bruce. So after 4 attempts to purchase a car from them I am glad it turned out to be horrible and would never look here again. More
by C J
Employees Worked With
Bruce
July 20, 2021
My wife bought a car from Horne Kia several years ago. When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she wa When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she was informed that she would be offered well below the market value for the car, since it had been in an accident (with frame damage) before she purchased it. This information was not disclosed to us before she bought the vehicle. You're not required to disclose accident info in Arizona, and we should have checked the vehicle history on our own -- but the lack of transparency is shady at best, and dangerous at worst. If you're in the market for a Kia, we'd highly recommend taking your business elsewhere. More
by arizonashane
Employees Worked With
N/A
July 14, 2021
I went her to look at a nice Buick. I had looked this car up online and this car met some of my qualifications. When I look online the total for the car included taxes and fees was around 16 thousand. I went up online and this car met some of my qualifications. When I look online the total for the car included taxes and fees was around 16 thousand. I went in for a test drive and what quoted 18 thousand. They were unwilling to budge even a penny and just wanted to start the loan application. They didn't want to do any negotiating at all. The man kept well you know cars are on shortage if you go to any lot you'll see they barely have cars.(like sir there are a lot of car lots near you I could go to those lots) He kept saying well new cars don't have chips now and this car had a chip. However, she was not moving from that 18 thousand car. So I left because it was not the car I absolutely wanted and they were unwilling to even negotiate. The person I was speaking with online emailed me and said to come back in and we could talk but I already went in and was told no. Why would I drive back to be told no again when they keep saying their own internet price was wrong. They have bad service and need to fix the price if its not the correct price. The person who took me on the test drive was fairly new and was really sweet, but clearly didn't know what he was doing because he had to continuous go talk to someone and it seemed as he was just repeating versus just knowing what he was talking about. More
by newcarowner
Employees Worked With
July 08, 2021
I had an appointment but arrived to see 3 long lines of cars ahead of me. But it took less time than I planned and Shannon Weisbeck helped me navigate the process so it was easy after all. I’ve never had b cars ahead of me. But it took less time than I planned and Shannon Weisbeck helped me navigate the process so it was easy after all. I’ve never had bad service here in over 7 years. More
by Dorie
Employees Worked With
Shannon Weisbeck
