Horne Hyundai

Sales Experience good...bookkeeping follow-up Terrible On 9/06/14 I purchased a 2011 Nissan Frontier and traded in a 2011 Ford Ranger. The deal was fair and pretty easy. And Fred Severt and Ralph were grea On 9/06/14 I purchased a 2011 Nissan Frontier and traded in a 2011 Ford Ranger. The deal was fair and pretty easy. And Fred Severt and Ralph were great to work with. The problem is that of this writing on 10/06/14, the loan on my trade in is still not paid off a month later. I have two loans! Yes, my bank is out-of state, which slowed things some, but the check sent from my bank for the new purchase (the Nissan) was cashed on 9/24/14 by the dealership. But yet, the loan on the trade-in is still not paid off! Why?? And...the Ranger I traded in is for sale at the next-door Horne Ford store even though they haven't paid for it. Is this even legal? I've had so far a couple nasty letters to deal with..one from the State of AZ, and one from my bank wondering why I've dropped the insurance on the Ranger. It's because I don't own it anymore is why. This is an unnecessary hassle. Isolated experience? Not really...read on... In June of this year, my wife bought a new Ford Escape (great car!) from Horne Ford and traded in a 2012 Ford Fusion. Yup, same situation...the loan on the trade-in took a month to be paid off even though my wife got her new-car financing that time through Ford Credit. Again we had to call our out-of-state bank and make apologies about our loan not being taken care of. Overall, the sales staff at these two stores we have worked with are great. And the service dept. at the Horne Ford store is first-class..they really step up. But the bookkeeping....what a mess. More

Fast, Honest, and Fair We recently traded in a car with Horne to upgrade to a Santa Fe and they were great! They gave us great price upfront for our trade in and with no ha We recently traded in a car with Horne to upgrade to a Santa Fe and they were great! They gave us great price upfront for our trade in and with no haggling came in right on the price we were looking for Santa Fe. After a couple of BAD HAGGLING experiences with other dealers - Horne cut to the chase and nailed it!! James Santiago was honest and fair without going back and forth to his "manager" to weasel more money from us. He gave us a great price for the trade in and a great price for the new car! Great experience! More

Wonderful New Car Buying Experience After a miserable experience with another dealer, we went to Horne Hyundai and worked with James Santiago, internet sales rep. He was a pleasure to w After a miserable experience with another dealer, we went to Horne Hyundai and worked with James Santiago, internet sales rep. He was a pleasure to work with; he was knowledgeable about the cars, professional and well organized. He made the buying process smooth and quick. When we went to pick up the car, he was prepared and moved the process along to get us in and out ASAP. Karl Cole (business manager) was also very friendly and organized getting all the paperwork signed. All in all, this was one of the best car-buying experiences my husband and I have had. We strongly urge potential Hyundai buyers to visit Horne Hyundai. More

Worst dealership in Arizona This place rips people off their service department is a complete rip off do not go to this dealership or they will rip you off! This place rips people off their service department is a complete rip off do not go to this dealership or they will rip you off! More

This is the second car bought at this dealership. First time I bought a car, it as no pressure, laid back, great deal and I can say the second time was the same AWESOME experience! LOVE FRED! Survey time I bought a car, it as no pressure, laid back, great deal and I can say the second time was the same AWESOME experience! LOVE FRED! Survey however is irritating as this is the 6th time I ave tried to submit and it keeps saying I don't have a t least 25 words and clearly I have more than that! I would NOT RECOMMEND THIS SITE! More

MR. POWELL WAS VERY PROFESSIONAL, AND A PLEASURE TO DEAL WITH. HE WAS HONEST ABOUT WHAT WAS NEEDED AND NECESSARY FOR MY VEHICLE TO CONTINUE RUNNING SMOOTHLY. HE ALSO INSTRUCTED ME IN WHAT WAS NEEDED FOR T WITH. HE WAS HONEST ABOUT WHAT WAS NEEDED AND NECESSARY FOR MY VEHICLE TO CONTINUE RUNNING SMOOTHLY. HE ALSO INSTRUCTED ME IN WHAT WAS NEEDED FOR THE FUTURE UPKEEP FOR MY VEHICLE. I WOULD HIGHLY RECOMMEND HORNE HYUNDAI AND ITS SERVICE DEPARTMENT FOR MY FRIENDS. More

We had an awesome experience at Horne Hyundai ! From the internet price quote to our phone conversations with Austin Hart ,our sale assiocate(who was charming , courteous,and very knowageable)to the out the internet price quote to our phone conversations with Austin Hart ,our sale assiocate(who was charming , courteous,and very knowageable)to the out the door car price everything was done so professionlally accurately. Earlier in the day,.we had left another Hyundai dealer who tried to low ball us and they were dishonest with their price quotes.So from the moment we walked into the Horne Hyundai ,it was a great experience. We were greeted and treated with respect. Austin Hart was both fun and very through. Mike the financial manager was also through and pleasant to work with. Alll in all we have to thank the Horne Hyundai for an awesome car purchase. Thank You so very much the Atha,s More

I went to buy the new Santa Fe and what great service I received. Thank you Hyundai!! I will recommend you to all. Thank You! received. Thank you Hyundai!! I will recommend you to all. Thank You! More

Excellent buying experience. They presented their best price, and it beat everyone else in town. Plus, they were very generous on their trade-in allowance. I never felt pressure to do anything I wasn't price, and it beat everyone else in town. Plus, they were very generous on their trade-in allowance. I never felt pressure to do anything I wasn't comfortable with. I would highly recommend this dealership to anyone who wants professional, courteous attention. More

I really appreciated the customer service and how easy it was for a sales person to listen to what I wanted in a car. The sales team in general put forth the effort to get the exact car delivered. That car was for a sales person to listen to what I wanted in a car. The sales team in general put forth the effort to get the exact car delivered. That car had everything I wanted and that made me especially happy. Yes, I would recommend this dealership to friends and family. I know that they would be in good hands with this dealership. More