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Horace Nissan
Farmington, NM
33 Reviews
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33 Reviews of Horace Nissan
July 14, 2009
Our initial experience was great, our salesman was wonderful and we got a great deal on our 2008 X-Terra last year. Apparently the one thing this dealership is great at is lying. We were told that t wonderful and we got a great deal on our 2008 X-Terra last year. Apparently the one thing this dealership is great at is lying. We were told that the black rubber like treatment in the rear of the car was scratch resistent. What a joke! We put a gallon of milk in the back the first week we had it and the sliding around scratched the lining beyond reason. When we complained about this the only response we could get was "that's not supposed to happen". How helpful! The service department certainly leaves something to be desired. The first oil change we took the car in for took over 4 hours. When we repeatedly asked what was taking so long (we were waiting in the lobby with our 1 year old) we were told that they were working on it. 4 hours later with no apologies it was finally ready to go. Took the car back because the driver's seat is loose and were told that there is nothing wrong with it. Apparently it is normal for a seat to slide around as you are driving down the street. Who knew? And the straw that broke the proverbial camel's back? We called the service department because we were hearing some front end noise and were told to bring it in. We were also told that it was time for servicing, oil change, tire rotate and balance, all covered under our warranty (so that person said). We took the car in an hour earlier than we were scheduled and two and half hours later received the call that the car was ready. They had to order parts for the front end and the total due for the oil change and tire rotation was $70. We were told that whoever told us that these things would be covered under the warranty was wrong and the $70 will have to be paid before they would release the car. Had we known that there would be a charge, we would have taken our vehicle to Jiffy Lube. Jiffy Lube does a full service oil change with a tire rotate and balance in under 30 minutes on a busy day. They also stand behind their work. I would not recommend Horrace Nissan's joke of a service department to anybody, we are also looking into finding an alternate service department to have our front end repairs made. More
by wontdothatagain
Employees Worked With
AJ (salesman) and Service Department
July 23, 2007
About 4 months ago me and my fiance started out to look at buying a new 350z. We initially thought we would go out of town to find a good deal, but little to our knowledge we could have stayed in town (so at buying a new 350z. We initially thought we would go out of town to find a good deal, but little to our knowledge we could have stayed in town (so we did). We purchase our new 07 350z from Josh Atencio a sales rep for Horrace Nissan. He was very helpful and made us feel at home. I would definately purchase another vehicle from Josh and Horrace Nissan, and look forward in doing business with them again. Thanks Horrace Nissan for the hospitality and the friendlyness we got before and after the sale of our new vehicle. Thank you, John Farmington, NM More
by j-reiland
Employees Worked With
Josh Atencio & Glen Gent
June 21, 2007
We went in with electrical problems, scared that the total would be so high that we'd be better off in a new car. The service department found 2 loose fuses, and popped them back in free of charge. The total would be so high that we'd be better off in a new car. The service department found 2 loose fuses, and popped them back in free of charge. They did not even charge for diagnosing electrical (normally $62.50). All they charged for was the oil change. They had an opportunity to make a small problem sound bigger and more expensive but they were honest and kind instead. When we need a new car, that's where we'll buy it. More
by boingo82
Employees Worked With
Beth
