Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hopkins Ford of Elgin
Elgin, IL
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 321 reviews
December 19, 2017
Outstanding, I love my truck! When I arrived st Hopkins ford I was a little nervous as I have had hassle after hassle at other local dealerships, I knew exactly what I was looking When I arrived st Hopkins ford I was a little nervous as I have had hassle after hassle at other local dealerships, I knew exactly what I was looking for and got immediate help once I step foot into the property, mark S. And Israel were more than helpful, needless to say I went home with a nice F250. Also pointed out that I had been charged for a protection plan that I didn’t even ask for (from my previous dealer Elgin Hyundai) Thank again guys, Antonio C Cornerstone Partners More
by Genesis38
Employees Worked With
Glenn Hardek, Israel Gonzalez, Mark Stillwater
October 12, 2017
Wildhog24 Israel was so helpful! This guy is sharp! I asked questions on certain vehicles he gave me the best service ever! He was so welcoming, i was looking a Israel was so helpful! This guy is sharp! I asked questions on certain vehicles he gave me the best service ever! He was so welcoming, i was looking around for a car for my day's off when i want too ride with the guy's. He introuduced me too this monster! The Ford-F150 all black , and black interior it was a beaut!!! Purchased the same day! Whenever i come back i hope israel is still around! More
by wildhog24
Employees Worked With
Israel Gonzalez
September 14, 2017
DON'T TAKE YOUR CAR OR TRUCK HERE FOR SERVICE! DON'T WASTE YOUR TIME TAKING YOUR VEHICLE HERE TO GET SERVICED! I was going out of town for 5 days & made a appointment w/ Ron Hopkins Service Depart DON'T WASTE YOUR TIME TAKING YOUR VEHICLE HERE TO GET SERVICED! I was going out of town for 5 days & made a appointment w/ Ron Hopkins Service Department to drop off my truck & have a few things looked at & repaired (that where still covered under warranty) while I was out of town. Of course the day I told them I would need my truck back was the day I received a call from Scott saying they still needed a few more days because they had to order a few parts. The problems that were occurring was that my power sunroof was not opening when I hit the open button & the sub-woofer in the back of the truck would just randomly thump when the truck was off & no key in the ignition. They provided me w/ a loaner car for the extra week that they needed my truck to finish the repairs which I appreciate. What I'm upset about is the day they called me to tell me my truck was all finished & everything was working, I go to pick it up & the radio sounds like garbage (no audio coming from the front door speakers or the front tweeters in the dash) and the thumping sound from the sub was still occurring. Also, the sunroof issue was fixed but the tech that was working on it didn't attach the rubber accordion pieces on each side of the inside of the sunroof that covers the hardware from the track. I gave my truck back to them to finish fixing & the next day I get a call from Scott again saying the "Audio Module that they installed was bad out of the box & they needed to order a new one". Plus he tells me that the tech that was working on the sunroof tightened a bolt to tight & broke the sunroof track & that would have to be ordered again as well & replaced. Last Friday after they had my truck for almost another week I get a call from Heidi (The Service Manager) saying my truck is all done & ready to get picked up. I picked up my truck that evening after their service department was already closed for the day & took my truck home. On my way home I open my sunroof & the wind is poring in & sounds like I have my head in in a jet engine. They never installed the wind deflector that comes up in the front of a sunroof when you open it. I get home & park my truck in my driveway, turned it off & went inside for a few minutes. I come back out & hear a thump again. At this point I am FURIOUS & call the dealership to talk to one of the owners. At the time none of them were there so I left Jay Hopkins a voicemail & he returned my call the next day. He told me himself that "he's very sorry for the inconvenience & will PERSONALLY make sure the truck is 100% fixed before I get it back". What a Bull Sh#!er! I get a phone call yesterday from Heidi after dropping my truck off the day before saying the tech that installed the Audio Module never re-calibrated the audio & that's why I was getting the thumping sound. When I picked up my truck that same day I spoke w/ Heidi & she told me herself that her & Jay personally made sure it wasn't thumping anymore before they called me to pick my truck up. I get home straight from the dealership, turn off my truck & go inside to grab my daughters car seat to put back in the truck. While I'm outside installing the car seat what do I hear? I hear a thump, thump coming from the sub-woofer again that they supposedly fixed & "personally looked at before calling me". Yeah right! These guys are a joke & I will never bring my truck there again for anything, not even a oil change. The service techs obviously don't know what they are doing & don't know how to troubleshoot something to get it fixed the first time. The owner Jay Hopkins is a liar & can care less about any of their customers as long as he's making his pockets deeper & for the sweet talkers that kept bull s#!ing me saying that everything was fixed, you guys are a joke too! BEWARE of this dealership if you decide to buy from them or just get your vehicle serviced, they're a bunch jokers that have no idea what they are doing! More
by BHUD
Employees Worked With
Heidi (Service Manager), Jay Hopkins
September 04, 2017
customer service We recently purchased another vehicle from Hopkins Ford. This is probably our 12th year patronizing this dealership. We cannot say enough about Joe La We recently purchased another vehicle from Hopkins Ford. This is probably our 12th year patronizing this dealership. We cannot say enough about Joe Lazzio. He always goes out of his way to make you feel like you are part of the Hopkins "family". Our salesman was Ken Witz, who also did a terrific job getting us set up with the payment we had hoped for. Everything about this dealership is worth a return visit. More
by up north
Employees Worked With
Ken Witz
July 30, 2017
Car experience I've had issues with my 2012 Ford Fusion. And Tony N the salesmen helped me pick out my Fusion and I fell in love with it. But I noticed my throttle b I've had issues with my 2012 Ford Fusion. And Tony N the salesmen helped me pick out my Fusion and I fell in love with it. But I noticed my throttle body wasn't doing it's job and it was making the car go slow and it wouldn't accelerate normal. So I took it into Ford they fixed it and did my recalls. But I'm having more issues with it, and I went in and was going to trade in my car but decided not to anymore. Still to this day I'm having issues with my Fusion. I've told Ford about my throttle body and how it keeps acting up, but no one there at that Ford believes me. I shouldn't have to press my foot hard on the pedal in order for it to take off. I do have a warranty on it, but Ford refuses to fix what's wrong with my vehicle. As soon as I'm done paying my Fusion off, i will not ever come back to Ford. I'm very upset with Ford. They do not want to fix the problems i have on my vehicle. I suggest going to chevy up the road from Ford, they give you all good customer service , and tell you exactly what's wrong with the car and what not. I love my Fusion don't get me wrong, but it has the issues it does. I need a alignment, the throttle body isn't working, the alarm keeps going on and off all the time. I'm very unhappy with Ford right now. More
by Bordercollie
Employees Worked With
Jeff Hopkins, Tony Nykolajcuyk
July 23, 2017
Very professional My experience at Ford Hopkins was exceptional my sales representative Israel Gonzalez was very understanding on what I was looking for and helped me a My experience at Ford Hopkins was exceptional my sales representative Israel Gonzalez was very understanding on what I was looking for and helped me and explained to me throughout the whole process. I would absolutely buy another vehicle at Ford Hopkins and with Israel Gonzalez. More
by Victor.flores93
Employees Worked With
Glenn Hardek, Israel Gonzalez
June 09, 2017
Great sales and management! I recently just purchased a pre-owned 2008 Corvette Z06 from Mark Stillwater. I must say this dealership and staff is the best around. From start to f I recently just purchased a pre-owned 2008 Corvette Z06 from Mark Stillwater. I must say this dealership and staff is the best around. From start to finish they made me feel at home and comfortable. I drove 7hrs to make the purchase and still after 2 weeks cant be more happy. I recommend everyone ask for Mark, he is down to earth, caring, and easy to work with. There is no doubt in my mind Mark and this dealership will be around for a long time due to how they treat people. Awesome job and recommend to everyone reading this; you will not find a more trustworthy and welcoming dealer out there. More
by Evobr350
Employees Worked With
Mark Stillwater
May 27, 2017
Enjoyable!!! Tony Nykolajcuyk made the car buying processes easy and exciting. It was a wonderful experience. I bought my first car here 30 years ago and I recom Tony Nykolajcuyk made the car buying processes easy and exciting. It was a wonderful experience. I bought my first car here 30 years ago and I recommend them highly. More
by maria17
Employees Worked With
Tony Nykolajcuyk
May 26, 2017
Fun Family Experience This was our second trip for a new vehicle in a week. We visited with my parents over the weekend and saw the great service they were provided and re This was our second trip for a new vehicle in a week. We visited with my parents over the weekend and saw the great service they were provided and returned later that week for a purchase of our own. All of the members of the dealership were extremely friendly and made us feel like family. Israel Gonzalez sold us both vehicles working very hard to get the best deal possible. Glenn Hardek was knowledgeable and quick for the signing process. We have been and will continue to share our GREAT experience with all of our friends and family. This was truly a pleasant experience. Thank you for making us feel a part of the Hopkins Family! More
by ILBuckeye
Employees Worked With
Sara Smith, Jeff Hopkins, Glenn Hardek, Israel Gonzalez
May 23, 2017
Good experience Very pleasant experience dealing with Mr. Mark Stillwater and rest of sales staff. Very courteous, honest and efficient in guiding me through the purc Very pleasant experience dealing with Mr. Mark Stillwater and rest of sales staff. Very courteous, honest and efficient in guiding me through the purchase process. Will definitely recommend Hopkins Ford to others. More
by keyless123
Employees Worked With
Glenn Hardek, Mark Stillwater
