Hopkins Ford of Elgin

Awesome people love my new truck.....Jeff Hopkins was Awesome people love my new truck..... Jeff Hopkins was helpful!! Thank you for taking care of my family and will be back for another unit. Awesome people love my new truck..... Jeff Hopkins was helpful!! Thank you for taking care of my family and will be back for another unit. More

I would not recommend buying a car here. We agreed on a price after lengthy negotiations. After coming to the dealership we were told it did not include all fees and the price was $1500 higher. I offered price after lengthy negotiations. After coming to the dealership we were told it did not include all fees and the price was $1500 higher. I offered to meet them part way and the young Hopkins owner was obstinate, would not take any ownership of the situation, and would not even knock off $200. Bought a newer, certified car the next day for less money. Stay away... More

Great place to buy a car! Go see Angel! Angel was very informative and no pressure at all! Process took less than and hour. I will be back. informative and no pressure at all! Process took less than and hour. I will be back. More

Worst dealership ever Would not recommend dealing with this dealership on my worst enemy. Car was on empty on gas when I went to pick it up and they wouldn’t fill it up, ti Would not recommend dealing with this dealership on my worst enemy. Car was on empty on gas when I went to pick it up and they wouldn’t fill it up, tires were all low on air, check engine light came on day after purchase. Drove 4.5 hours to buy a car from them, the rust and door ding was never mentioned to me by Ken. When I talked to the General Manager (Kevin) about my bad experience, instead of offering to help me out he said, “My job is just to get people in the door, anything that happens after that is not my problem.” DO NOT GO HERE! More

Do not go here I would not ever go back to this dealership and purchase a car. I would not recommend them to anyone either. 3 days after I bought a car the check eng I would not ever go back to this dealership and purchase a car. I would not recommend them to anyone either. 3 days after I bought a car the check engine light came on. I took it in and lithe problem is not covered under a warranty so now I am stuck with a $1620.00 bill. When I called and asked if there is anything that can be done or they can help in anyway, since we only had the car 3 days, I was told no bc the light wasnt on when you bought it by drew the sales manager. Right it wasnt bc I would not have bought it. I thought going to a dealer would have been a safer bet to get a reliable car but I guess I was wrong. More

Ken Witz sales Ken was a very courteous and knowledgeable salesman. He explained everything there was to know about my new Ford Escape which I love very much. thank Ken was a very courteous and knowledgeable salesman. He explained everything there was to know about my new Ford Escape which I love very much. thank you for having such a wonderful salesman working for you I will definitely come back. More

Above & Beyond! Ron Hopkins Ford has gone above and beyond for my family throughout almost a decade now! We live 30+ minutes away and will only use Ron Hopkins Ford a Ron Hopkins Ford has gone above and beyond for my family throughout almost a decade now! We live 30+ minutes away and will only use Ron Hopkins Ford as our Dealership and for our Car Service! They are honest and listen to the customers needs, especially if you as the customer go in and tell them exactly what you need. I enjoy visiting here during service because there are plenty of comfortable places to sit and relax with refreshments, restrooms, and TV! As a Mother of 2 Boys this is a PLUS & a NEED when waiting with kids! Also, I enjoy the Ford Rewards that they have at this Service Center too!! Everyone is very nice and wanting to help. I cannot express enough how amazing and excellent their service is!!! More

Great People! I worked with Barrett on purchasing a new vehicle. He was beyond helpful in every way! Through the entire process - every single person that I spoke w I worked with Barrett on purchasing a new vehicle. He was beyond helpful in every way! Through the entire process - every single person that I spoke with was helpful and smiling! Great dealership, great people and I will definitely be back for future purchases as well as be bringing my existing vehicles in for service. Great job done by all!! More

I am very pleased with my experience with Barrett The salesman at Hopkins Ford Elgin it was seamless he was very honest and upfront from the beginning I got an excellent car 2014 Ford fusion SE and I’ The salesman at Hopkins Ford Elgin it was seamless he was very honest and upfront from the beginning I got an excellent car 2014 Ford fusion SE and I’m very happy with everything and how I was dealt with an outstanding experience. More

RE: Service Center Review There are a few things I'd like to highlight from my service experience which was pre-scheduled 6 weeks ago. 1st, I dropped my vehicle off at the a There are a few things I'd like to highlight from my service experience which was pre-scheduled 6 weeks ago. 1st, I dropped my vehicle off at the appointment time, 8am. After almost 8.5 hours I get a call from the Hopkins service center to hear I wasted an entire day of lost pay because they never even looked at the vehicle. What Dorsy Colby said to me was," an appointment is only for dropping off the vehicle not necessarily working on it" Now I've had to take another day off to wait for it to be looked at. 40% of my weeks pay just because Hopkins can't honor an appointment. Tell your people to look up big words like APPOINTMENT to learn the English/Websters definition. Next, I asked them to adjust the height of my headlights as I'd had to drive with my brights on since I bought the vehicle. The service adviser,Dorsy Colby, had the nerve to tell me that" per her technician, Connor Gilbert, the headlights were not adjustable." When I explained I saw how to adjust the lights from a FORD video she did not flinch or call her tech over so I could at least show him how to do his job. This dealership and its' once stellar service department has been diminished into a group of lying, lazy, idiots, who treat their customers as only cash cows when buying and a nuisance when needing service. Deacon Dave Brezinski More