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Hopkins Ford of Elgin
Elgin, IL
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 321 reviews
November 03, 2020
Overall, if you take nothing else from this review, look elsewhere. My husband and I bought a used 2017 Lincoln MCK a few months ago. We have been waiting for the dealership to redeem themselves, but no elsewhere. My husband and I bought a used 2017 Lincoln MCK a few months ago. We have been waiting for the dealership to redeem themselves, but no such luck. High level: we were at the dealership a total of 6 LONG EXHAUSTING hours trying to get a fair deal. The one redeeming factor was our sales person (Mike Bedford) was very nice. Everything else about the experience makes us never want to buy from a dealership again. First, after agreeing on a cost of the car with our sales person (challenging but not horrible) we were asked to wait and finalize the purchase with the finance department. We assumed the dealership was checking our credit and getting final paperwork ready. After waiting over 2 hours to speak to the finance department, we were put through a GRUELING battle. They tried to add thousands of dollars onto our ALREADY agreed on purchase price of the car. Honestly, it felt like they saw 2 young millennials and tried to take advantage of us. READ EVERYTHING YOU ARE PAYING FOR. They will try to pad your loan. We came close to signing the paperwork with an additional $5,000 added onto our loan we didn't agree on. Absolutely ridiculous process they are putting car buyers through. Second, during negotiations, the dealership agreed to cover the cost of new brakes because the car would shake when slowing down during our test drive. The dealer insisted that the problem would fix itself, but agreed to resolve the issue if it did not. After a few days of driving and the problem remaining, we took it to a trusted local mechanic to look at the brakes. He informed us that to get rid of the shaking we would need a complete brake job (including rotors and pads). Additionally, he found a CUT in one of the tires. We live over an hour from this dealership and our mechanic strongly advised it would be unsafe to drive it back out there. He told us there was no way the car should have left the lot in this condition and that if we would have bought through CarMax or Carvana this would be taken care of before the car left their hands. We had the work done locally with him and tried to work with the dealership to come to an agreement to cover at least part of the work that needed to be done on a car we had only owned a few days. We called our salesperson who said he would get back to us, left multiple messages at Hopkins Ford for the owner to call us back, and even got Lincoln corporate involved who called the dealership on our behalf. NO ONE FROM THE DEALERSHIP RETURNED OUR CALLS TO EVEN TALK ABOUT WORKING THIS OUT. It has been two months of radio silence. We are very very disappointed with the experience of purchasing our car. We will never ever go back to Hopkins Ford of Elgin. Not even for the *free* oil changes they offered us, because quite honestly we don't trust them. And we will think twice before ever going to another dealership in general. More
by Kfscott
Employees Worked With
Jeff Hopkins, Israel Gonzalez
October 02, 2020
One of the best buying experience I.ve ever had. Dinganna Ntundi my salesperson was fantastic and very trustworthy. He was very helpful with all my queries, he did a great job. Ntundi my salesperson was fantastic and very trustworthy. He was very helpful with all my queries, he did a great job. More
by suhaib.hasan89
Employees Worked With
dinganna ntundi
June 09, 2020
Everyone at Hopkins Ford is friendly, courteous and a pleasure to work with. In the past seven years, I have purchased two new vehicles from Hopkins. Both experiences were great. The management and the s pleasure to work with. In the past seven years, I have purchased two new vehicles from Hopkins. Both experiences were great. The management and the sales team go the extra mile to accommodate their customers. Thank you, Aaron, for helping me get into a beautiful 2020 Ford Escape Hybrid! The service department is also outstanding, honest and thorough. More
by jbeyer11
Employees Worked With
Aaron, Gerardo, Cesar, Jeff Hopkins, Bob Gillman, Israel Gonzalez
April 06, 2020
Dont waste your time with these bait and switch specialists Advertised price on their web site and cars.com $60,500. called to discuss this price and they said it was a mistake (both on their web site and cars. Advertised price on their web site and cars.com $60,500. called to discuss this price and they said it was a mistake (both on their web site and cars.com!) Then manager outright lied to me claiming Ford changed just changed their rebates When I called him on that the next excuse was a 3rd party manages their web site and they made a mistake. Don't waste your time with these bait and switch bottom feeders that don't seem to be acquainted with the truth. More
by Paul
Employees Worked With
Israel Gonzalez
March 28, 2020
One of the best buying experience I've ever had. Arianna Rodriguez was fantastic and very trustworthy. I will go back again for my next car purchase. Rodriguez was fantastic and very trustworthy. I will go back again for my next car purchase. More
by Yhj.paclaims
Employees Worked With
Jay Hopkins, Glenn Hardek, Jim Olejnik, Israel Gonzalez
March 14, 2020
Used vehicle purchase I enjoyed the time spent at the dealership. I didn't feel pressured to buy. Mike Angerame our sales rep did a great job and answered all our questions I enjoyed the time spent at the dealership. I didn't feel pressured to buy. Mike Angerame our sales rep did a great job and answered all our questions. Jeff Hopkins was fun to deal with on final price. Seemed like whenever he said that he couldn't go any lower on price, you could hear violin music in the the background. I toured the service department and quick lube center and found them to be very clean and the service manager and his staff very nice to talk with. I have purchased many vehicles over the years and this was by far my best experience. Dennis More
by yogi1004
Employees Worked With
Mike Angerame - Sales Rep., Jeff Hopkins
March 05, 2020
I had a good experience at Hopkins and a good experience dealing with all involved. Alex my salesperson was great and helpful for any questions. I would definitely go back. dealing with all involved. Alex my salesperson was great and helpful for any questions. I would definitely go back. More
by Kurtjohnson6872
Employees Worked With
Alex
February 07, 2020
Very helpfull staff! Outstanding experience Aaron Barnes was my sales person, he was very friendly and polite! Aaron's keen knowlege of the various cars and products ,was I great help to me.! Aaron Barnes was my sales person, he was very friendly and polite! Aaron's keen knowlege of the various cars and products ,was I great help to me.! This was my first trip to the dealership, and the welcome and proccesing was excelent thanks to Aaron. Just a great salesman and aid to the car buying experience More
by pmerck6883
Employees Worked With
Aaron Barnes
January 24, 2020
What is wrong with you people????? I bought a Ford Focus a few years back from Hopkins Ford, and it was a relatively decent and hassle-free deal. I really like the car. BUT, now that I bought a Ford Focus a few years back from Hopkins Ford, and it was a relatively decent and hassle-free deal. I really like the car. BUT, now that is a couple of years old (I still have 36 payments), sales people call me to trade it in EVERY F**KING day! I DON'T WANT TO BUY ANOTHER CAR. STOP CALLING ME!!! I got 5 voicemails from the same lady in 9 days. If it's not calls, it's emails; if it's not emails, it is texts. LEAVE ME ALONE. I will never, ever set foot back in this dealership because of your daily harassment. More
by Angry former customer
Employees Worked With
Mike and Barrett
January 21, 2020
Very unpleasant experience Wanted to compare F-150 to Silverado, but was leaning toward F-150. Some lady named Adriana changed that in short order. I understand that salespeop Wanted to compare F-150 to Silverado, but was leaning toward F-150. Some lady named Adriana changed that in short order. I understand that salespeople work on commission, but I am not a fan of being accosted before even walking through the door. It was a very unprofessional experience. I was immediately uncomfortable. It became obvious she had no clue about anything about the truck. How do you sell a vehicle when you don't know anything about it? Bought the Silverado...probably should have gone to another Ford dealership outside of the 'hood, but I was so exhausted by the hard sell tactics of Hopkins, I just wanted to buy a truck and go home. More
by Unhappy family
Employees Worked With
Adriana something
