Back

Hopkins Ford of Elgin

Elgin, IL

3.9
321 Reviews

1045 East Chicago Street

Elgin, IL

60120

Directions

By Type

Showing 321 reviews

December 19, 2023

Had a great customer experience at Hopkins Ford. Purchased a 2021 Edge from Austin. He was amazing to deal with & everything went very smooth. Highly recommend. More

by elliestachura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Welch
December 13, 2023

I had an amazing customer experience when purchasing my 2023 Ford Raptor R. The Hopkins Ford team was professional, supportive, transparent, inclusive and exemplified the highest level of customer service More

by Martinaraujojr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Popa, Adal Lugo, Luke Steele, Bernie Barradas
December 13, 2023

My experience with Hopkins Ford was outstanding. From our sale person Jayden going over and above the call of duty to ensure that the vehicle I was interested in purchasing was exactly what I wante More

by timgoetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Spilotro, Aaron Barnes, Adam McCarthey, Jaden Mirrakhimov
December 09, 2023

During a recent visit to the dealership, we had the pleasure of being assisted by Mr. Tim Parpulanskiy and Angel Gallegos . Their friendliness’s and approachable demeanor greatly contributed to our po More

by Mina Vega
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Gallegos, Tim Parpulanskiy
December 04, 2023

I did not feel any pressure and staff was so easy to work with. Family environment for sure. More

by carrie.fox235
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ignacio Caldera, Luke Steele, Adam McCarthey, Angel Gallegos
Dec 04, 2023 -

Hopkins Ford of Elgin responded

Dear Carrie, Thank you for the kind review and we're happy to hear that you had a wonderful experience. We wish you the best of luck with your new vehicle and are here for you when you need service. Sincerely, The Hopkins Ford Team

November 26, 2023

Do NOT buy from here, they lie: Classic bait and switch. Attempting to purchase WITH CASH we found out that the sale price is actually at least $2400 more than advertised (and I’m not talking taxes, title a More

by Mawnstroe
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Popa, Austin Welch, Angel Gallegos
Nov 28, 2023 -

Hopkins Ford of Elgin responded

Dear Tim and Laura, Thank you both for taking the time to talk with me on the phone yesterday. As I explained on the phone, I'm sorry to hear about your frustrating experience and your concern about the miscommunications regarding the optional certification fee and the protections that were applied to the vehicle you were interested in purchasing. I also appreciate you giving me the opportunity to include some of the protections at no cost and wish I were able to resolve the matter sooner to earn your business. I appreciate your transparency and feedback will use this feedback to ensure the matters are rectified and not repeated. Sincerely, Jeff Hopkins

October 18, 2023

Hopefully not all cars are lemons like mine Ford Motor Company Ford Motor Company knows what I am talking about…. Hopkins Ford of Elgin Ford of Elgin lies about fixing cars under warranty…. All explorers More

by Garay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Hopkins
September 16, 2023

Hopkins Ford told us, when we asked for an out-the-door price, that they always put a “First Place Finish” on all their vehicles to protect them while in their lot from bird droppings and such. We went More

by UnnecessaryAddOns
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam McCarthey
August 13, 2023

I have felt that I can trust Ryan and his team to be fair and honest. That is of the utmost importance to me. They have shown good communication and provided excellent service. More

by Shannon
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
June 14, 2023

The service department ensured that the warning lights and sensors on my 2018 Ecosport were properly corrected. They installed a new starter and I’m satisfied with the work and service. Victor was very he More

by Kjheykoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor