Hopkins Ford of Elgin

Good friendly attentive service. Negotiations went very smoothly. Got a good deal on trade in and a great price on the slightly used car purchased. Carl was great. I liked his sales approach very low ke smoothly. Got a good deal on trade in and a great price on the slightly used car purchased. Carl was great. I liked his sales approach very low key non adversarial. I knew what I wanted going in and left with 2hours later More

Ron Hopkins Ford (Elgin, IL) Service Department – More of the same “Parts Replacers” Our 2010 Mercury Milan started stalling so I hit the internet to try to find a good Ford dealer for service. Ron Hopkins the same “Parts Replacers” Our 2010 Mercury Milan started stalling so I hit the internet to try to find a good Ford dealer for service. Ron Hopkins got pretty good reviews so we took out car to them. They said a faulty purge solenoid was the cause, it was fixed in a day, and I thought I was lucky because the bill was only $265! How wrong I was. Two days later, the same problem occurred but worse. This time I had to have it towed back to the dealer. Naturally, they told me it was an entirely different problem, a bad throttle body this time. Some coincidence, same problem caused by two parts going bad at the same time! This time, the bill was $361, including the tow. My wife did some investigating on line and it appears that Ford has a lot of problems with throttle bodies in their Milans and Fusions. Considering this is a common problem, if the mechanic was any good, the real problem should have been correctly diagnosed the first time and we could have avoided a lot of unnecessary expenses. Instead, we had a parts replacer working on our car, and we had to pay for his mistakes. Anyone know of a good mechanic? More

The buying process for a vehicle is usually lengthy and tiresome. Not so here. I was pleasantly surprised with the process of purchasing my new car. Everyone I dealt with where helpful, knowledgeable, and tiresome. Not so here. I was pleasantly surprised with the process of purchasing my new car. Everyone I dealt with where helpful, knowledgeable, and pleasant. I did not fell pressured in any way. I highly recommend Ron Hopkins Ford. I have purchased numerous vehicles and this was by far the best experience I have had. More

We had just been to another Ford dealer and I had to in to get someone to help me. Ron came out and asked if we needed help and he was really great. I would go back to him in a minute if I was looking fo to get someone to help me. Ron came out and asked if we needed help and he was really great. I would go back to him in a minute if I was looking for another car. More

Although the process is lengthy, ALL the personnel were fun, kind and a joy to have to hang with. This is our 6th vehicle we have purchased using Ron Hopkins Ford. We will be back! fun, kind and a joy to have to hang with. This is our 6th vehicle we have purchased using Ron Hopkins Ford. We will be back! More

I really brought my old truck in to be serviced. It had too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodate too many old age repairs. In a conversation I was told that they had a Ranger on the lot. The price was reduced and fit my budget. They accommodated me and in minutes I was on my way. I felt comfortable dealing so quickly because they had serviced my old truck so well. I can easily recommend them to anyone. More

Working with Jason for my new car was amazing. I could not have asked for a better experience! In fact everyone we dealt was incredibly friendly and made us feel welcome. I absolutley recommend this deal not have asked for a better experience! In fact everyone we dealt was incredibly friendly and made us feel welcome. I absolutley recommend this dealership! More

Our salesman was Ollie Ponce - His name is not listed. He was wonderful. I felt like he befriended us and was really down to earth. He made our buying expierence a pleasure and not a chore. He was wonderful. I felt like he befriended us and was really down to earth. He made our buying expierence a pleasure and not a chore. More

I went to the Ron Hopkins Ford dealer to test-drive a Ford Explorer. I was greeted very nicely by Mr. Oli Ponce. He asked me what I was looking for and showed me to the Explorer's that were available. He Ford Explorer. I was greeted very nicely by Mr. Oli Ponce. He asked me what I was looking for and showed me to the Explorer's that were available. He asked me what features I wanted and anything and everything that I was looking for in this vehicle. He was very knowledgeable and he went above and beyond to show me all of the vehicles features. He also informed me about all of it's safety features, which I was not aware of. He took me out for the test-drive and was great. He made sure to ask me what I thought and how the vehicle drove? I have had many experiences with dealer salesmen and I was skeptical to inform Mr. Oli that I would not be purchasing a vehicle, since usually when you let a salesman know such information they lose interest and motivation to answer all your questions or to even continue with their "great" customer service. I was actually not from town, I was just visiting family and all I wanted was to test-drive the vehicle I was thinking of purchasing in a different state, and I let Mr. Oli know that. But unlike I thought, he continued his EXCELLENT service. He went above and beyond to make us feel important and that our visit was worth it, even if we weren't purchasing. He went above and beyond to answer my questions, and options I would have to purchase this vehicle in my state of residence. I also informed him I had a trade-in and he helped me by searching for my vehicle's trade-in value, so I would have an idea when it was time to make my purchase. He was friendly, nice, and funny. I think that all salesman should be like him. He knew what he was doing and he seemed to enjoy his job. The only thing that held me back from making a purchase with Mr. Oli was that I did not have my trade-in vehicle in this state. Otherwise I would have enjoyed purchasing my vehicle from this dealer and with the help of Mr. Oli Ponce. More

Experience was overall very good. We were not even expecting to purchase a vehicle that day (however have bought 2 vehicles prior to this purchase) and were just beginnig the "search" process. Everyo expecting to purchase a vehicle that day (however have bought 2 vehicles prior to this purchase) and were just beginnig the "search" process. Everyone we dealt with was very knowledgeable, respectful, friendly and most importantly not pushy. We were made an fair offer on our trade and the process went pretty smoothly all in all. We love our new Ford Focus and as far as we are concerned, will be a life long customer as long as the service remains at the level it has been these past 9+ years we've been doing business with Ron Hopkins. More