Hopkins Ford of Elgin

Over the course of nearly a week, we worked with Adam McCarthey on the purchase of our 2023 Ford Escape PHEV. Adam was very patient with us as we compared cars and offers from various dealerships, and w McCarthey on the purchase of our 2023 Ford Escape PHEV. Adam was very patient with us as we compared cars and offers from various dealerships, and we ultimately purchased from Adam because we felt comfortable and trusted that we were getting the best value possible. After the sale, Adam helped us getting set up with the Ford Pass app and setting up some of the user preferences on the car. I consider myself pretty competent with technology, but it was actually very helpful to have him walk us through all of that before we left the dealership so we wouldn't have to figure it out on our own! More

Worked with Adam. He did a great job and made the process simple and smooth. Highly recommend. He did a great job and made the process simple and smooth. Highly recommend. More

Adam McCarthey, made a dream I wasn’t even looking for come true!!!!!!!!! What an Awesome Experience!!!!!!! I love my New 2024 Ford Edge! Adam your the BEST!!!!!!! come true!!!!!!!!! What an Awesome Experience!!!!!!! I love my New 2024 Ford Edge! Adam your the BEST!!!!!!! More

Absolutely the best Ford dealership I have had the pleasure of purchasing from. No pressure to buy whatsoever. The entire team at Hopkins listened to what I wanted to get into and where I wanted to be pleasure of purchasing from. No pressure to buy whatsoever. The entire team at Hopkins listened to what I wanted to get into and where I wanted to be monthly. They simply made it work and my wife and I couldn’t have been happier. We are proud owners of a brand new F 150 Lariat in the exact color we were looking for. Thank you everyone at Hopkins Ford. More

Had a good buying experience with Bernie and Adam. I got the truck I wanted for a somewhat agreeable price. They ceramic coat all their vehicles which is awesome and appreciated, just need to add that I got the truck I wanted for a somewhat agreeable price. They ceramic coat all their vehicles which is awesome and appreciated, just need to add that in to the cost of the vehicles. More

It felt like the classic used car salesman experience. They basically ignored everything i asked for and i felt pressured the whole time to make the purchase for a much higher price than i anticipated--in They basically ignored everything i asked for and i felt pressured the whole time to make the purchase for a much higher price than i anticipated--including financing! Then to make matters worse, the check engine and low tire pressure lights went on the day after i got my car! When i came in for them to check on it, they just reset the lights and said they couldn't find anything. I know they had to know about the tire (as well as the crappy wiper blades i had to replace), and i demanded at least a new pair. I was pretty much dismissed. i highly discourage anyone from buying from this dealership. More

On December 13, I bought a Ford Expedition Max. A beautiful vehicle. I found it online on Auto trader. I worked out the entire deal by phone and had great conversations with several people at th A beautiful vehicle. I found it online on Auto trader. I worked out the entire deal by phone and had great conversations with several people at the dealership. The first person I spoke with was Tim P. He did an amazing job. He did a full walk around vehicle and numerous pictures of every aspect of the Expedition Max. Then I was sent a video while a test drive was being done of the vehicle. I flew to Illinois and Tim picked me up at the airport in his own vehicle. When we arrived at the dealership, the Expedition was detailed and ready to go. The service I received from Tim could not have been better! I have been buying cars for nearly 55 years and I have never had the kind of personal quality service as Tim provided. He’s the exact kind of employee I would want to have working for me! Great job, Tim! I also spoke with several other people during the purchase. Adam McCarthy followed up with the sale every step of the way. Then, after I returned home, he checked up, just to make sure I was happy with the vehicle. During our conversation, I expressed to him concern about checking the front and alignment. Even though I had returned home, he took care of having the alignment checked at another Ford dealer. Once again, above and beyond! As with any car sales, there were a few issues to be worked through and the sales manager, Chris Popa, worked out each one of them beyond my expectations and satisfaction! Another great guy working at Hopkins Ford. While filling out the paperwork for the sale, by phone, Aaron Barnes help work through several issues to my complete satisfaction. Once again, another great man at the dealership! Although I live over 1000 miles from Hopkins Ford, I will definitely look at their vehicles the next time I purchase a Ford. I can’t speak highly enough of every person I spoke with at the dealership. The level of professionalism that was shown, knowledge of the vehicle, the special treatment from Tim…I think they all deserve raises! Great job to everyone at Hopkins Ford. It shows what great leadership, from the top down, has on customer service and satisfaction. More

The advertised price apparently does not include $1700 for a ceramic coating that is not optional. You'll find out about it after your credit check when you are ready to sign papers. for a ceramic coating that is not optional. You'll find out about it after your credit check when you are ready to sign papers. More

Great service. The staff took care of me quickly and very politely. The whole process was quick and easy. The staff took care of me quickly and very politely. The whole process was quick and easy. More

Adam and Jaden are the people that I will definitely come back to them if my family and my friends who would like to have a Ford car back to them if my family and my friends who would like to have a Ford car More