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Hopkins Ford of Elgin
Elgin, IL
321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 321 reviews
March 16, 2014
Had a great experience. I would recommend this dealer. Tony was very help full. The finance manager was also very help full and advice was good. Tony was very help full. The finance manager was also very help full and advice was good. More
by goufy1
Employees Worked With
Tony Nykolajcuyk
March 13, 2014
This is the second car I have purchased from Ron Hopkins. My wife wanted a 2014 Explorer and I couldn't think of a better place to purchase it. Tony Nykolajcuyk is the main reason for my return because of hi My wife wanted a 2014 Explorer and I couldn't think of a better place to purchase it. Tony Nykolajcuyk is the main reason for my return because of his honesty, and professionalism. His effort to find the perfect car for the right price didn't stop until we were satisfied. Tony, along with the rest of the staff, satisfied everything we needed in a new Explorer. I would not buy a Ford anywhere else! More
by ffkevhfd
Employees Worked With
Angelo Drinis, Tony Nykolajcuyk
March 07, 2014
We recently decided to purchase our second Ford Escape. There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not on There was no doubt in our minds that we would return to Ron Hopkins Ford and Jason Milburn for this purchase. Jason is excellent to work with; not only did he meet us at the door upon our arrival but he had vehicle options ready for us to preview and test drive. Since I was going to be the primary driver of this vehicle, he listened to my needs and addressed each one. When it came time to finalize the purchase he didn't play games. He offered up an acceptable price right up front, none of the typical going back and forth that you expect to happen when purchasing a car. Overall, the process was smooth and seamless, something you don't usually connect to a car purchase. We have Jason to thank for that! We look forward to working with him again on our next Ford purchase. More
by VandSGiardino
February 28, 2014
My wife and I were very pleased with our buying experience . Jason Milburn is very easy to work with and explains all the option available, making sure our purchase was pleasant .My wife loves her experience . Jason Milburn is very easy to work with and explains all the option available, making sure our purchase was pleasant .My wife loves her new Escape and very satisfied with the discounts from Ford and Ron Hopkins. More
by golferdick25
Employees Worked With
Glenn Hardek
February 25, 2014
Jason Milburn is the guy to go to when buying a car. He listens to exactly what you are looking for in a car. You could only imagine the fear of purchasing a vehicle multiple states away. However, Jason wa listens to exactly what you are looking for in a car. You could only imagine the fear of purchasing a vehicle multiple states away. However, Jason was able to take that fear away and direct me to two beautiful Ford Fusions. I decided to go with the Black 2012 Ford Fusion. Long story short, best experience EVER purchasing a car, for sure will go back to Jason if i am ever looking into purchasing another vehicle. Also, he was able to reassure me that he can set me up with a auto transport with a highly reputable company which also took more fear off my shoulders. The Transport went great, i have my vehicle and it is amazing and everything i wanted. Thank you Jason and Ron Hopkins Ford. :) More
by browneyes32
January 18, 2014
I called Ron Hopkins Ford looking for a much larger vehicle to replace my Prius Station wagon V 5 and I was connected with Jason Milburn. He listened to what I was looking for and asked me to come int vehicle to replace my Prius Station wagon V 5 and I was connected with Jason Milburn. He listened to what I was looking for and asked me to come into the dealership. He showed me the new Ford Flex and then based on size needs directed me to the new van Ford has coming out. Jason spent an hour with me going over all of the details about the van and was EXTREMLY helpful. He is a great guy and no one, absolutely no one knows their product line better than Jason. The issue was the van was not going to be released for a month or so and I needed a vehicle NOW! We looked at the F150 truck line and other alternatives but could not come together on a price for a great used F150 Lariat. I ultimately found what I was looking for in another car line, purchasing a 2012 Ram 1500 4WD Longhorn from another dealer. I wrote this review for 2 reason's 1 being Jason is a knowledgeable car/truck sales person and second he is absolutely one of the nicest guys I have dealt with in vehicles sales. I would not hesitate to look at a ford in the future using Jason. Thanks for your candid insights Jason!!! More
by execsbcman
December 05, 2013
everyone at the dealership was very friendly and helpful in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price in finding the right car to fit my needs. they found me the perfect car that gets the desired fuel economy at a great price More
by jerro3
Employees Worked With
Jay Hopkins, Jeff Hopkins, Tony Nykolajcuyk
November 19, 2013
After looking on Cars.com I found a vehicle that Ron Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleas Hopkins offered that I was interested in. Upon arrival at the dealership I was greeted at the Door by Ron McKinley. Ron was very friendly and a pleasure to deal with. I test drove the car that was advertised on cars.com and it was as described. This one owner vehicle is flawless. When it came time to negotiate the process was pleasant. They came down to where I needed them to be and then knocked off another bit of money to seal the deal. I am happy with the 2010 Ford Escape I purchased and when looking for another car will make Ron Hopkins Ford and Ron McKinley my first stop!! More
by garyschmidt
October 22, 2013
Jason helped me with me my first lease almost 3 years ago. I was able to turn in my lease early and get a 2013 Edge will all the bells and whistles. He made the experience fun! I love the new ride. ago. I was able to turn in my lease early and get a 2013 Edge will all the bells and whistles. He made the experience fun! I love the new ride. More
by luvbuddy
October 08, 2013
We took our 06 Taurus to ron hopkins for a starting problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time ne problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time necessary to diagnose and repair the problem or lacked the expertise to deal with the issue. The car was returned with the same issue and I was presented with a $125 charge for I guess a month of parking. I was told since no codes were present in the computer nothing could be done. I can't help but make a comparison to kids coming out of public schools today unable to do math with out a calculator. Obviously background\experience are not essential qualifications for employment a ron hopkins ford. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I'd like to clarify a couple things in Jeff Hopkins response: "Tom had previously taken his vehicle to a shop in St. Charles that could not replicate the problem after towing it in, but replaced his fuel pump" The "problem" at that time was that the vehicle wouldn't start. The shop had no issue replicating this problem and replaced the fuel pump as per my authorization. " I then talked to my 2 technicians that worked on the vehicle, and we decided that we were comfortable that the problem was either the fuel pump or the fuel regulator. I called Tom and told him that we are not comfortable with educated guesses" This only happened after I posted a complaint here. I did authorize replacement of fuel regulator as it was the only suggestion ever offered. I sent a letter to the dealership shortly after our 1st visit expressing my dissatisfaction and received no response. The suggestion\diagnosis on the 1st bill was "vehicle will have to act up more often in order for use to diagnosis properly". "The following afternoon I personally called Tom to see if he experienced any of the same symptoms that he had experienced before the repair, and he said it's only been a day but it hasn't exhibited the same problem yet," I did receive this call but car was still at dealership and I hadn't seen it since repair. Here is a copy of a fax I sent to dealership summarizing my issues: Att: Jeff Hopkins 10 10 13 Jeff, I want to thank you for your help in coming up with a possible solution to the starting problem with our 06 Taurus. I'm told the car exhibited the starting problem yesterday but did start today after installation of fuel regulator. We'll see if this rectify's the issue. With that being said I have to admit I'm unhappy with the $125 bill we paid for our 1st visit. I don't feel we received the attention or service's we paid for. I feel the suggestion of replacing the fuel regulator should have been made at that time and the fact you had the car for a month and even after that amount of time nothing was done or even suggested indicates a failure to address our issue adequately. It wasn't till I posted a complaint to a public forum and enlisted the help of the owners son was the attention paid to our needs that should have been done on our 1st visit. The fact that a possible solution was easily and rapidly suggested when you asked the question indicates to me that this expertise was available at the time of our 1st visit but was not sought out. I feel it appropriate that a refund or at least an adjustment be made to the 1st bill given these circumstances. 10-15-13 PS: My request for an adjustment of 1st bill was also ignored. 10-19-13 One final thing here. Car wouldn't start till after repeated attempts this AM. I'd give my kingdom for a competent mechanic. Fix Or Repair Daily...... 12-16-13 One (more) final thing here. It turns out we had an intermittently defective transponder key that was causing our car to not start. After spending almost $1000 and 3 months of inconvenience my wife and myself were able to figure this out. A $15 key from Amazon.com and a trip to Home Depot to get the key cut (after ace hardware refused to cut it unless we bought an $80 key from them) and about 2 minutes to program new key in ignition as per owner manual instructions our problem has been resolved.......with absolutely NO help from any of the "experts" we consulted along the way. More
by dollymadis
Employees Worked With
dont know
