Hopkins Ford of Elgin

EHHHH it was OK at best Found them to be rude at times. We did end up buying the car but got conned into GAP insurance. Not sure I would go back. I will also be cancelling t Found them to be rude at times. We did end up buying the car but got conned into GAP insurance. Not sure I would go back. I will also be cancelling the insurance as they lied about it saying if I didnt take it my rate would go up. Did not feel they were honest about a lot of things. More

Excellent Experience Came in on a Tuesday to check out the Fusion I had on my short list. I was pleasantly surprised that the salesman Tony actually could explain the deta Came in on a Tuesday to check out the Fusion I had on my short list. I was pleasantly surprised that the salesman Tony actually could explain the details of the car. He gave an informative and enthusiastic demonstration. For years buying a car I would know more about a model than a salesman would. I explained I needed to bring my wife back the next day. Tony was not going to be in then but put me in touch with Angelo. Came back the next day was given to the salesman Mike and he took over where Tony left off, seamless transition. I received good value for my trade in, fair discount on the car, a rebate and 0% financing. I would recommend this group for someone who doesn't like the car buying experience, first time car buyer and the haggler. More

Exceptional Service Juvenal Soriano went above and beyond to make sure that I received the best service. He was accommodating, full of knowledge, and not pushy at all. I Juvenal Soriano went above and beyond to make sure that I received the best service. He was accommodating, full of knowledge, and not pushy at all. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford. More

Happy Sales Experience By the time I had visited Hopkins I test drove many different cars from many dealers before deciding on a particular model as my next car. I was in no By the time I had visited Hopkins I test drove many different cars from many dealers before deciding on a particular model as my next car. I was in no rush to purchase a convertible in November, but I had a price range and preferred color\model and I test drove a car that fit that niche. At no time was there pressure to ‘close a deal’. Having bought cars in the past that involved shouts and insults, a no pressure sale is a welcomed place. When it came down to price negotiations I came fully prepared with comparable figures. I would guess that Hopkins thought I got that ‘killer deal’ (and I certainly had time, months really to play hardball for a winter convertible) but in the end I got the car for what I truly believed to be a fair price. This has certainly been one of my most pleasant (if not the best) experiences I had with a car dealership. I hope others experience the same treatment. More

Certified pre-owned escape This dealership, especially Juvenal, Jeff, and Israel made my first car purchase smooth, relaxing, and exciting. They were accommodating, full of know This dealership, especially Juvenal, Jeff, and Israel made my first car purchase smooth, relaxing, and exciting. They were accommodating, full of knowledge, and not pushy at all. Everyone at the dealership was friendly and personable. I am extremely pleased with the car and the process in general and would recommend to anyone looking for a Ford. More

The Perfect Car Needed a new car for my Wife as hers had been "Totaled". She was looking at the Ford Focus as her next car. I was out test driving a Focus at a non Fo Needed a new car for my Wife as hers had been "Totaled". She was looking at the Ford Focus as her next car. I was out test driving a Focus at a non Ford dealership down the street. As I was headed home I saw Hopkins Ford and thought what better place to find a good used Focus than a Ford dealer. The wife specifically wanted Silver with a darker interior. I was greeted by a salesman named Israel Gonzalez who asked me what I was looking for and immediately took me to the one they had, but it wasn't right. Israel asked me if I had considered a Fusion. I said I thought they were out of my price range, about $10k. He led me to a very nice looking Fusion that fit everything my wife and I were looking for except the price, about $13k but only 27k miles. Israel offered me a test drive so I accepted. I quickly realized why I didn't like the other cars I had driven. A Focus is not a Fusion.....that was the problem. To make a long story a bit shorter, Israel professionally led me through each step of the buying process and made the whole thing very enjoyable. I've purchased many cars during my lifetime and the process can sometimes feel excruciatingly painful, but my experience at Hopkins Ford was one of the best I have had. Friendly, Professional, and Thorough, from Israel in sales to Bill in finance, my wife and I had a great experience and she absolutely LOVES the Fusion. Israel was smart. He listened and put us in the vehicle that was right for us. I would recommend Ron Hopkins Ford in Elgin, IL to anyone seeking a great car buying experience. And don't forget to ask for Israel "Izzy" Gonzalez and tell him Ray sent you. More

Wonderful I have been to many dealers and walked away due to poor customer service. Hopkins Ford is doing it right! From the second we walked in they were atten I have been to many dealers and walked away due to poor customer service. Hopkins Ford is doing it right! From the second we walked in they were attentive, kind, and patient. I will be coming to them for all future purchases and plan on recommending them to friends and family. More

Great Purchase Experience - Used Car My husband and I found a 2010 Mazda CX-9 at Hopkins Ford via internet research. We found the car to be in great shape and Israel Gonzalez to be patie My husband and I found a 2010 Mazda CX-9 at Hopkins Ford via internet research. We found the car to be in great shape and Israel Gonzalez to be patient and friendly. We were able to quickly test drive the car without giving all of our information (unlike an earlier experience at another Ford dealership). And, Israel and Angelo worked hard to make the numbers work for us. When we decided to sleep on the decision, they did not give us a high pressure pitch, but followed up the next day. They were able to make a deal we were willing to accept. Everyone at the dealership was friendly and willing to answer our questions, but also give us space to make our decision. We would recommend this dealer to our friends. More

Great Purchasing Experience The entire staff was friendly and knowledgeable. Not pushy at all answering all questions asked, very patient in allowing the customer to make their The entire staff was friendly and knowledgeable. Not pushy at all answering all questions asked, very patient in allowing the customer to make their own decision. We would and will highly recommend Hopkins Ford in Elgin, IL to family and friends. Thank You! More

Wolves in Sheep's Clothing- Unsatisfied to say the least Not only did they not stand behind the car they sold- they didn't even have the common courtesy to send back my garage door opener that was left in th Not only did they not stand behind the car they sold- they didn't even have the common courtesy to send back my garage door opener that was left in the trade in that I called them about not an hour after the sale took place. Said "oh ya, no problem- will do right away" a month later and still nothing. Have called twice about the issue with the car and have never had a return call. Sad thing is they pawned the problem of the passenger door not remote unlocking due to the low battery at test drive, reassured me that it was due to the battery issue and they do full inspections of their used cars and when I called about the issue the next day it was "Sorry will talk with a manager and then they never followed up- . Unbelievable that they care so little after the deal was done. Buyer beware- wolves in sheep's clothing. More