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Hopkins Acura of Fairfield
Fairfield , CA
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27 Reviews of Hopkins Acura of Fairfield
By far, my best experience when purchasing a car. Marcus made it hassle free from the moment I stepped in at the dealership until the whole process was completed. I knew exactly what I wanted,and I k Marcus made it hassle free from the moment I stepped in at the dealership until the whole process was completed. I knew exactly what I wanted,and I knew my budget. He understood that and never felt any pressure from him when I said no to a few extras that he offered. I can guarantee you, he'll be there for you as well eager to help you. More
We recently had the pleasure of working with Mark at Hopkins Acura for the purchase of an Acura MDX and the trade-in of our old MDX. I must say that the entire experience was nothing short of excellent. Hopkins Acura for the purchase of an Acura MDX and the trade-in of our old MDX. I must say that the entire experience was nothing short of excellent. From the moment we stepped foot into the dealership until the moment we drove off in our new vehicle, Mark's professionalism, knowledge, and dedication truly stood out. First and foremost, Mark's expertise in the Acura brand was evident from the get-go. He patiently listened to our requirements and preferences, providing insightful recommendations and answering all our questions with utmost clarity. His thorough understanding of the MDX model, its features, and its performance capabilities helped us make an informed decision that perfectly aligned with our needs. What truly impressed us was Mark's commitment to ensuring a seamless trade-in process. He meticulously assessed our old MDX, taking into consideration its condition, mileage, and market value. Mark went above and beyond to ensure that we received a fair and competitive trade-in offer, making the transition from our old vehicle to the new one incredibly smooth. Throughout the negotiation process, Mark displayed exceptional professionalism and transparency. He was never pushy or aggressive, allowing us to take our time and make decisions at our own pace. His friendly demeanor and genuine interest in our satisfaction made us feel valued as customers, further enhancing the overall experience. Furthermore, Mark's attention to detail and commitment to customer satisfaction extended beyond the purchase itself. He took the time to familiarize us with the features of our new MDX, ensuring that we felt comfortable and confident in operating all its advanced technologies. His willingness to go the extra mile truly exemplified his dedication to delivering exceptional customer service. In conclusion, I cannot recommend Mark at Hopkins Acura enough. His knowledge, professionalism, and commitment to customer satisfaction made our experience truly outstanding. If you are in the market for an Acura vehicle and are looking for a salesperson who will prioritize your needs and provide an exceptional trade-in experience, Mark is the person to go to. Thank you, Mark, for making our purchase and trade-in process a memorable and enjoyable one! More
A Stress-Free Car Buying Experience! Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships Two Words.... Leo Charles! He is the reason I purchased my new INFINITI. I was not in a hurry to buy a car. I had been looking at MANY dealerships in both Southern & Northern California. Leo is the only salesperson that took a serious interest in helping me buy my car. Leo from the start was so easy to work with. I told him exactly what I was looking for & he did everything in his power to make it happen, including driving 2 hours in traffic on his day off to finalize the sale for me! He was open, honest & very informative. It was by far the best experience I've ever had with a dealership. Leo exceeded my expectations on so many levels that I would recommend working with him to anyone. If you want to be treated honestly, hassle free & have a smooth transaction go see Leo at Hopkins in Fairfield! Hopkins deserves major xxxxxxfor hiring, training & maintaining such a motivated staff. Great experience, & Great people to do business with! Thanks again, Leo! I love my car! - Heather More
GREAT SERVICE DEPARTMENT -Poor Phone Communication I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in. But the pr I brought my wife's Acura in for a service problem. The vehicle repair was done in timely order considering parts hsd to be ordered in. But the problem with this dealerdhip is the telephone communication. I called to verify the car was ready, gave the name of the person I wanted to speak with and ended up with my call being answered by the adjacent Honda dealership service, who knew nothing about my vehicle. More
Thank you maria for helping me with the loan process.and helping me with my navigation system. That helped me alot thanks I'll contact you again forsure. helping me with my navigation system. That helped me alot thanks I'll contact you again forsure. More