Hopkins Acura
Redwood City, CA
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great experience I took my car into Hopkins Acura for an oil change and to get the driver's side door lock fixed. Terry was very attentive to my description of what wa I took my car into Hopkins Acura for an oil change and to get the driver's side door lock fixed. Terry was very attentive to my description of what wasn't working. He called me once to give me an update on the repair and a second time to tell me the car was ready. They provided me with a new MDX as a loaner car which was fun to drive. I've been going to Hopkins Acura for over 15 years and will continue to do so. More
Great place just to visit Terry Clark is one of the reasons I keep coming back. He has always treated me well. He explains what the story is. - I have enjoyed Heather on th Terry Clark is one of the reasons I keep coming back. He has always treated me well. He explains what the story is. - I have enjoyed Heather on the phone and she always makes my visit comfortable. Time flies when I am there. Thank You . More
Great service Had a great experience at Hopkins Acura. The Service Department was friendly, informative, and professional. They even washed and vacuumed my car. Wi Had a great experience at Hopkins Acura. The Service Department was friendly, informative, and professional. They even washed and vacuumed my car. Will continue to bring my RDX to Hopkins. More
Great dealer, even better Sales Consultant! Great place and person purchase your next Acura from! Please ask for Daniel and he will walk you through the purchase process from A-Z! Great place and person purchase your next Acura from! Please ask for Daniel and he will walk you through the purchase process from A-Z! More
Good experience with reasonable sales person and no BS Just bought a car here thanks to a great sales person - Luke. It was very different from usual 'car buying experience' - no 'let me ask my manager' or Just bought a car here thanks to a great sales person - Luke. It was very different from usual 'car buying experience' - no 'let me ask my manager' or other BS - very open, straight forward conversation with a knowledgeable person who did his best to accommodate us. Highly recommend! More
Perfect experience from start to finish Luke Chapman, the salesman at Hopkins Acura was the most helpful, professional, intelligible, charismatic individual I’ve ever come across in any sale Luke Chapman, the salesman at Hopkins Acura was the most helpful, professional, intelligible, charismatic individual I’ve ever come across in any sales position anywhere. His customer service is unparalleled. I have never leased a car and was intimidated by the whole idea of such a large purchasing and not knowing what I was looking for or needed. Luke thoroughly answered all of my questions and helped me find the most perfect car and at a price that was manageable for my life. No buyers remorse! My Acura has been the greatest purchase and Luke continues to touch base and see how things are going, answer any questions I have about the operation, perks, or maintenance of the vehicle! He has gone above and beyond before and after I bought the car. No wonder he is now a gold master. Impeccable customer service! More
Luke went above and beyond It took me 1 year to finally pick a car and Luke was so patient with me along the entire journey. He was extremely knowledgeable and just al all aroun It took me 1 year to finally pick a car and Luke was so patient with me along the entire journey. He was extremely knowledgeable and just al all around honest guy. He was like family by the end. Love this dealership. More
Honest and Easy I was referred to Hopkins by a friend. It was an overall great experience! I had most of my interactions with Luke. He took the time to clearly lay ou I was referred to Hopkins by a friend. It was an overall great experience! I had most of my interactions with Luke. He took the time to clearly lay out what options were available to me and I didn't feel any sort of unwanted pressure to upgrade or spend more. I will definitely recommend Hopkins to others in the future. More
Good smooth experience Very good and smooth experience. I had a hiccup with the loan approval for financing the purchase which Luke and team got resolved quite efficiently. Very good and smooth experience. I had a hiccup with the loan approval for financing the purchase which Luke and team got resolved quite efficiently. More
Excellent service! This dealership always provides top notch service. Always a pleasure to do business here. I have been assisted by Mark several times and he provides o This dealership always provides top notch service. Always a pleasure to do business here. I have been assisted by Mark several times and he provides outstanding service. More