Hopkins Acura

Great job, Artur! After running into problems at another Acura dealer I contacted Artur at Hopkins Acura. We agreed on model, color and price over the phone and the ne After running into problems at another Acura dealer I contacted Artur at Hopkins Acura. We agreed on model, color and price over the phone and the next day met at the dealership to consummate the transaction. Artur went out of his way to explain the features on the car and make the transaction as easy as possible. He spent about 45 minutes showing me all the features on the car after I took delivery. After I got the car home and realized I still had several questions about all the electronics on the car, I texted him my questions and he promptly sent short videos explaining what I needed to do to answer my question. This has happened several times in the last week and may continue in the future. Artur has been extremely friendly, knowledgeable and wants to make his clients as happy as possible. I certainly am one who will go to him in the future. More

Excellent! Terry was personally attentive and made sure that my repair was handled quickly and the car was washed after the service was completed.. The waiting a Terry was personally attentive and made sure that my repair was handled quickly and the car was washed after the service was completed.. The waiting area was comfortable and the other employees were pleasant More

Very very great service & helpful staff. I came in at 7:00 AM without an appointment but was accepted. My car’s service was done by 9:00 AM. I did not have to come back. Thanks. I came in at 7:00 AM without an appointment but was accepted. My car’s service was done by 9:00 AM. I did not have to come back. Thanks. More

I’ll stay away from this deal I pinned the deal with the sales via email negotiation and guess what? The day I went in to sign the deal, they added on $5 for the monthly payment. M I pinned the deal with the sales via email negotiation and guess what? The day I went in to sign the deal, they added on $5 for the monthly payment. My mobile was dead by the way I signed the contract so I asked the sales at least twice that I was not sure the number was right but he assured me yes. I trusted his words and signed the document. When I went back home, I checked our emails and confirmed they did overcharged me. I called back and the dealer told me l’ve signed the agreement so they won’t do anything. I told them I’ll file legal lawsuit and give a bad review, then they said they’ll reimburse me. Then I realized by ‘reimbursement’, they only offered floor mats. So I asked for either check or other accessory options. The next day they told me they won’t offee accessories due to my ‘threat’ of bad review. More

Terrific Customer Service Rob and Mark always make the service experience positive, and are terrific ambassadors for the dealership and marque. I highly recommend this dealersh Rob and Mark always make the service experience positive, and are terrific ambassadors for the dealership and marque. I highly recommend this dealership and staff. More

Hopkins Acura Services I always have experienced outstanding and professional technicians to provide my MDX with the care and service it requires to allow my family to fully I always have experienced outstanding and professional technicians to provide my MDX with the care and service it requires to allow my family to fully enjoy all the features, comfort, and travels it provides. Thank you to all involved at Hopkins Acura for insuring our satisfaction, safety, and vacation excursions we so much enjoy. More

Address motor noise in front seat. Appointment went flawlessly, kept me informed of progress. There was some damage to other items from the repair, make a follow up to replace damaged Appointment went flawlessly, kept me informed of progress. There was some damage to other items from the repair, make a follow up to replace damaged parts at no charge, no hassle More

Excellent service Great place to come service or buy your car. Artur is a Gold Master which makes him top 2% volume in entire USA 3 years in a row. Noah at accelerated Great place to come service or buy your car. Artur is a Gold Master which makes him top 2% volume in entire USA 3 years in a row. Noah at accelerated service always greets you with a smile and is very professional and keeps you well informed about the status of your vehicle. Kao Fai Tse will walk on water to get staff done for you. More

Took care of promlem Had to have two transmission replacements in my MDX. Hopkins took care of both. Rob the Tec and Terry the service writer are great. The dealership d Had to have two transmission replacements in my MDX. Hopkins took care of both. Rob the Tec and Terry the service writer are great. The dealership does need a detail department. More

Basic oil change service I was received by the Service Dept at Hopkins Acura. I only wanted a basic oil change. They are Very friendly, punctual and professional. They treated I was received by the Service Dept at Hopkins Acura. I only wanted a basic oil change. They are Very friendly, punctual and professional. They treated me with much respect and didn’t try to “up sell” me services that I didn’t need at the time. I find this place very respectful of my time, and I was in and out in 45 mins. Great dealership!!! More