Hopkins Acura
Redwood City, CA
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Superior Service I had some accessories added on to my car. The work was done when they told me it was going to be done. Excellent service! I had some accessories added on to my car. The work was done when they told me it was going to be done. Excellent service! More
Knowledgeable and Friendly From the start, Luke was very friendly and informative with all of questions I had about the vehicle. He was straight and to the point and was great t From the start, Luke was very friendly and informative with all of questions I had about the vehicle. He was straight and to the point and was great to work with. Ace helped us with the financing and paperwork and helped make the information easy to understand after our million questions and indecisiveness. More
Hopkins Acura We couldn’t start our car a few days ago- gave Terry a call, and he arranged for roadside assistance to come and start the car. When we drove it We couldn’t start our car a few days ago- gave Terry a call, and he arranged for roadside assistance to come and start the car. When we drove it in, they replaced the battery, which was under warranty. Thanks Terry, for a seamless experience! I also appreciate their honesty- I used another dealership for service, and they told me so many things that needed to be serviced and replaced, assuming we weren’t car-savvy. This dealership didn’t do that. I’m coming here from now on! More
Good, friendly I had an issue with my car and they were able to take it in immediately. Good service, friendly and they know their job. Thanks Terry. The lady who sc I had an issue with my car and they were able to take it in immediately. Good service, friendly and they know their job. Thanks Terry. The lady who scheduled the appointment was very helpful too. More
Fabulous service Service was quick and great. Noah was very helpful and kept me informed. I was comfortably seated in waiting area ...And when servicing was completed Service was quick and great. Noah was very helpful and kept me informed. I was comfortably seated in waiting area ...And when servicing was completed Noah asked if I wanted the car washed. More
Fast service Quick maintenance visit- started on tine and finished in 20 min - earlier than expected. Coffee, beverages, and WiFi available while you wait. Recomm Quick maintenance visit- started on tine and finished in 20 min - earlier than expected. Coffee, beverages, and WiFi available while you wait. Recommend highly for everyone. More
Outstanding and Responsive From the moment I walked in- frazzled and time crunched, the calm, poised person i worked with, listened, assured me he could accommodate my requests. From the moment I walked in- frazzled and time crunched, the calm, poised person i worked with, listened, assured me he could accommodate my requests. He kept me updated with status of my car and the timeframe. I left with the confidence my car was in good hands More
Excellent on-time service I arrived on time for my appointment. Check-in was quick and easy. Work was done in the time frame given. Excellent customer service and friendly h I arrived on time for my appointment. Check-in was quick and easy. Work was done in the time frame given. Excellent customer service and friendly helpful staff. More
Exceptional Service Great service. Car ready when promised. Uber ride to and from service center. I have had my car serviced here since purchase. Very nice people. Great service. Car ready when promised. Uber ride to and from service center. I have had my car serviced here since purchase. Very nice people. More
Scheduled maintenance On time friendly service with detailed explanation of safety check. Comfortable lounge with refreshments and snacks. There is an excellent place to On time friendly service with detailed explanation of safety check. Comfortable lounge with refreshments and snacks. There is an excellent place to eat within a block that helps pass the time away. More