Hopkins Acura

Responsive, efficient and punctual Service advisor listened to my description of the problem, drove around the block with me to assure he understood and explained it to the shop foreman Service advisor listened to my description of the problem, drove around the block with me to assure he understood and explained it to the shop foreman. Loaner car was provided and car was ready when promised. More

Pablo the sales rep was very helpful My wilfe told Pablo which car she wanted and he had that car in the Redwood City dealership within 24 hrs. for a price that we considered fair and com My wilfe told Pablo which car she wanted and he had that car in the Redwood City dealership within 24 hrs. for a price that we considered fair and competitive. He was not pushy, but helpful. He helped us get the car purchase wrapped up in a quickly which we needed because my wife needed to pick up our 2 guys from school. He gave us his full attention. This is our 2nd MDX purchase from this dealership. More

Good experience Dropped my car off around lunch, was given a loaner and came back after work and everything had been taken care of. Very convenient, thanks! Dropped my car off around lunch, was given a loaner and came back after work and everything had been taken care of. Very convenient, thanks! More

Urgent service needed My battery suddenly went dead but after a jump start and drive home it was still dead. Concerned it might be an alternator etc I drove in without an a My battery suddenly went dead but after a jump start and drive home it was still dead. Concerned it might be an alternator etc I drove in without an appt. terry checked out the car and called me back a couple hours later that it was the battery. It was an Acura installed 100 month battery only 30 months old which is why the failure might have been something else ! So no charge -warranty- and problem solved. Thanks terry for expediting the service !!! Much appreciated! More

Relaxed car-buying experience Went to dealership with a car already in mind. They were short-staffed, but still arranged a test drive for us. I was about to go on vacation and they Went to dealership with a car already in mind. They were short-staffed, but still arranged a test drive for us. I was about to go on vacation and they were very flexible around my schedule. More

Courteous and quick service. Courteous and friendly service. Provided step by step overview of service performed. Made sure that I was in and out as quick as possible with my sch Courteous and friendly service. Provided step by step overview of service performed. Made sure that I was in and out as quick as possible with my scheduled appointment. More

Replace defective airbag sensor I took my 2005 Acura MDX in to have a defective airbag sensor replaced. Met with technical advisor Terry Clark and he explained the work to be perfor I took my 2005 Acura MDX in to have a defective airbag sensor replaced. Met with technical advisor Terry Clark and he explained the work to be performed and time it would take. Everything was done in about an hour as I waited in the dealer's break room. Overall, very satisfied with the work performed and the customer service. Joseph Lu More

I bought a new 2019 Acura RDX! Luke Chapman was our salesman and he was very knowledgeable and helpful. He was very cooperative to bring in an RDX from another Acura dealer to matc Luke Chapman was our salesman and he was very knowledgeable and helpful. He was very cooperative to bring in an RDX from another Acura dealer to match the color I desired. More

Respectful and efficient Terry was respectful and listened carefully to my explanation of transmission problems. Hopkins and Acura were efficient in fixing the problem. At thi Terry was respectful and listened carefully to my explanation of transmission problems. Hopkins and Acura were efficient in fixing the problem. At this point, my car runs fine. In addition, Acura extended part of the warranty on this car, which was not required, but is very much appreciated, and will assure that we will continue our longstanding purchases of Acura vehicles. More

Excellent The site was able to install my flat tire in a timely manner. The service manager is friendly and patient while gathering all information needed. The site was able to install my flat tire in a timely manner. The service manager is friendly and patient while gathering all information needed. More