Hopkins Acura

Maintenance at 16,000 miles Arrived at the service area and Mark took care of me. Waited in the customer lounge area and had my coffee and water and was out in hour. Arrived at the service area and Mark took care of me. Waited in the customer lounge area and had my coffee and water and was out in hour. More

Emergency Service Call I had an electrical problem with my new car it was after work so the Service department was closing in 15 minutes. Terry told me he would wait for m I had an electrical problem with my new car it was after work so the Service department was closing in 15 minutes. Terry told me he would wait for me to get there so I could drop off my car to be serviced the next day. It was the week before Christmas and I needed a loaner, which he had available at that time. I arrived 15 minutes after closing time but he was gracious, took in my car, and gave me a loaner. More

New vehicle acquisition The sales team has always done a great job for us. We have acquired our vehicles from Hopkins since 2000. The best customer service we’ve had has bee The sales team has always done a great job for us. We have acquired our vehicles from Hopkins since 2000. The best customer service we’ve had has been with these two sales people that go beyond the call of duty. On our last vehicle, Artur came to our house to help us program the garage door opener. I’m happy to say this year we were able to figure it out on our own. More

First timer Other than the usual duration of the visit to purchase a new RDX, we had a great first time experience at this dealership and would recommend it to ot Other than the usual duration of the visit to purchase a new RDX, we had a great first time experience at this dealership and would recommend it to others. More

Fantastic car buying experience Everyone at the dealership was very helpful. I appreciate how thorough and informative Raj and Ace were. They made a usually daunting task of purchasi Everyone at the dealership was very helpful. I appreciate how thorough and informative Raj and Ace were. They made a usually daunting task of purchasing a car feel seamless. More

Good experience I got hold of my car soon as opposed to spending hours at the dealership bargaining. Pablo was to the point and exactly knew what I needed. I was impr I got hold of my car soon as opposed to spending hours at the dealership bargaining. Pablo was to the point and exactly knew what I needed. I was impressed !! More

Excellent dealership Came in on for a test drive of a new RDX and after an hour came out a proud owner of a new car, Raj was knowledgable, open , friendly. He showed us th Came in on for a test drive of a new RDX and after an hour came out a proud owner of a new car, Raj was knowledgable, open , friendly. He showed us the best price and best finance option that worked for us. Paperwork was done super quickly. We purchased our MDX from this dealership long time ago and were happy with it and now with my new RDX, I'll continue to be one happy customer. THANK YOU!! More

Overall incredible experience, extremely happy! From my first call to inquire about an appointment through receiving my car after it was fixed, I had an awesome experience. I worked directly with Ma From my first call to inquire about an appointment through receiving my car after it was fixed, I had an awesome experience. I worked directly with Mark (service advisor) who patiently listened to my description of my car's issues and confirmed that everything would be taken care of because my car was still under warranty. He also constantly gave me updates throughout the process making me feel even more comfortable that my car was being taken care of by a professional! The dealership didn't have any loaner cars so Mark quickly called me an Uber and even offered to order me a ride back to the dealership once the work was completed. Overall I'm really satisfied with my experience and would definitely take my car back again. More

Excellent Service with Mark Conrad Mark was awesome!!! Excellent customer services. I had a fast services on my emergency services I need it whithin 2 days. Mark provided gone & beyon Mark was awesome!!! Excellent customer services. I had a fast services on my emergency services I need it whithin 2 days. Mark provided gone & beyond with my services. Thank you so much. More

Terry Clark rocks’ Personable, detail oriented, prompt. Diamond in the rough - another mechanic, can’t remember his name- even professionally put his input in when I w Personable, detail oriented, prompt. Diamond in the rough - another mechanic, can’t remember his name- even professionally put his input in when I was talking to Terri about my gas tank that was sticking out . They brain stred together and it was just nice to see they both cared about the client . More