Hopkins Acura

Third time's a charm Given several mostly negative experiences at this service center, I have avoided it in favor of a private mechanic, but had to visit again due to some Given several mostly negative experiences at this service center, I have avoided it in favor of a private mechanic, but had to visit again due to some system errors only Acura could fix. I also asked them to look at my alignment which felt off and had me hydroplaning excessively in the week's rain. The experience was positive from start to finish. As always, the appointment was easy to make online, though I do wish there was a way to make an appointment for multiple issues or a "fill in the blank/not sure." (Maybe this is because the service length needs to be determinable.) As always, the center was ready for me at my appointment time. As always, the technician who helped me was pleasant through the intake process. However, this time, the technician Mark spent time looking the car over with me and providing a best guess of what he felt needed to be addressed, including cost, which was both not what I expected and cheaper than the service I'd signed up for. (Appreciate that prices are online when you make the appointment.) He explained the why behind his determination and what they'd need to look at to make a clearer determination. He also listened carefully to a few other issues I felt needed to be looked at and included these on the estimate, which was clear and for a smaller amount than I expected. Paperwork was quick, and upon completion Mark asked if I needed a ride anywhere, informed me that I could use the corporate Lyft account, and attempted to find a loaner car (which he did locate) when I requested one. He also sent me a text with his info for check-in. When the car had been examined, he texted me with the issues found, cost and ramifications of not fixing, which were not "you will die" but more measured so that I could make an informed decision. The car is old and may be replaced soon, so I did without a few services, and Mark didn't push it but said he understood. He gave me a time for completion--need another day to drive it himself to make sure the alignment issue was fixed, but finished in the committed time. Settling the bill again was far simpler than I expected, and I felt confident that I'd been charged fairly and that Mark had done what he could to keep costs down. The car feels like a different car--drives significantly better. In short, an easy, pleasant, and fair experience that significantly improved my car. More

A refreshing change...someone that knows what they’re doing! The shop foreman is quite possibly the very best Acura technician in the whole country. Figured out the problem and got the car fixed in less than an The shop foreman is quite possibly the very best Acura technician in the whole country. Figured out the problem and got the car fixed in less than an hour. More

Prompt Service My transmission light came on and my MDX started shaking. I brought the car in they gave me a loaner. The told me safety first! My transmission light came on and my MDX started shaking. I brought the car in they gave me a loaner. The told me safety first! More

Excellent. Pablo was fantastic Superb. Both - Pablo and Li were fantastic. Have me all the options I wanted and they were very quick. My family was happy with the service we got in Superb. Both - Pablo and Li were fantastic. Have me all the options I wanted and they were very quick. My family was happy with the service we got in showrooms. Showrrom location is convenient and very clean. Pablo gave me good offer what I wanted. More

Terry was terrific Terry did a great job identifying and outlining our transmission options for our 2002 Acura MDX in consultation with the Hopkins mechanics. He's good Terry did a great job identifying and outlining our transmission options for our 2002 Acura MDX in consultation with the Hopkins mechanics. He's good at looking at the repair situation from the car-owner's point of view. He's also very pleasant to work with. More

Great Experience Luke was very friendly and knowledgeable about the used MDX I was purchasing. He didn’t pressure me into anything or play any salesmanship games. Th Luke was very friendly and knowledgeable about the used MDX I was purchasing. He didn’t pressure me into anything or play any salesmanship games. The process from meeting, viewing and test-driving the car, negotiating, and purchasing was quick and painless. I had a great experience and feel like I got a good deal and fantastic service! The finance person (don’t know his name) also receives high marks for making the process swift. More

Great experience. Luke, Kao and Ace treated me very well and made my purchase super easy and fast. Came in on a cold and rainy day. We watched the end of a playoff game Luke, Kao and Ace treated me very well and made my purchase super easy and fast. Came in on a cold and rainy day. We watched the end of a playoff game, exciting and then finished the deal! More

Great, quick, exceptional service. I was helped by Noah as soon as I pulled in. He quickly got me checked in and took care of starting my services. He was extremely professional, helpfu I was helped by Noah as soon as I pulled in. He quickly got me checked in and took care of starting my services. He was extremely professional, helpful, and made sure I knew exactly what would be done and the time frame for it. I was in and out in under an hour and would definitely recommend this service center to others. More

Excellent Fast and efficient service, very helpful . Noah was very kind, pleasant, and friendly. Great experience so far and am very happy with my Acura M Fast and efficient service, very helpful . Noah was very kind, pleasant, and friendly. Great experience so far and am very happy with my Acura MDX ! More

Great service The staff were friendly and professional and the waiting area was comfortable. In addition to performing the services need on my car, the staff washed The staff were friendly and professional and the waiting area was comfortable. In addition to performing the services need on my car, the staff washed my car. I've had nothing but positive experiences with Hopkins, including my purchase experience. More