Hopkins Acura
Redwood City, CA
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New Key Made The service manager was helpful and considerate, they made the new key for me and had me on my way in less than an hour. The service manager was helpful and considerate, they made the new key for me and had me on my way in less than an hour. More
Excellent. Timely. Courteous. Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within th Terry Clark was fabulous. He is very knowledgeable and patient and took the time to explain everything to me. He made sure the work was done within the time estimated and it was. I was able to make my afternoon meeting and there was even extra work done in my car! I would highly recommend Hopkins Acura to anyone for servicing their car. More
Honestly, the best These guys go above and beyond - they communicate with you throughout the process, take the extra steps like ordering and paying for Uber for you, and These guys go above and beyond - they communicate with you throughout the process, take the extra steps like ordering and paying for Uber for you, and do great service overall More
Excellent Efficient, thorough, easy to interact with, friendly, clear and reasonable. Follow up was helpful and considerate. Waiting center and restrooms are Efficient, thorough, easy to interact with, friendly, clear and reasonable. Follow up was helpful and considerate. Waiting center and restrooms are convenient. Thank you for the help with the car! More
excellent service They were very helpful with my tire. They allianed it probably and they were able to stick it back probably. I highly recommend this center. They were very helpful with my tire. They allianed it probably and they were able to stick it back probably. I highly recommend this center. More
Investigate reason for warning lights and fix the problem I was able to get a service appointment on a short term notice the staff is very knowledgeable and professional kept me informed of progress I was able to get a service appointment on a short term notice the staff is very knowledgeable and professional kept me informed of progress More
Recall fix I brought the car in for a recall fix and oil change. The staff was very helpful, efficient and pleasant. I liked receiving a text message when my ca I brought the car in for a recall fix and oil change. The staff was very helpful, efficient and pleasant. I liked receiving a text message when my car was ready. More
Friendly and knowledgeable I walked in just to get my 2016 serviced. On my way out I noticed this Red sport looking MDX and I decided to inquire about it, next thing I know, Raj I walked in just to get my 2016 serviced. On my way out I noticed this Red sport looking MDX and I decided to inquire about it, next thing I know, Raj the sales person was so persuasive and explained so well the advantages of that car that I couldn’t do anything else but to trade my 2016. More
First Time Service Experience Had a noise with my new vehicle after only 1600 miles. Terry was able to have the vehicle evaluated promptly, parts needed to be ordered and currently Had a noise with my new vehicle after only 1600 miles. Terry was able to have the vehicle evaluated promptly, parts needed to be ordered and currently awaiting back order to be filled. More
Great service Routine service- everyone is so friendly and thorough. Especially the greeter who facilitated everything (forgot his name but he is the best!) They Routine service- everyone is so friendly and thorough. Especially the greeter who facilitated everything (forgot his name but he is the best!) They are all very personable and professional More