Hoover Toyota

Professional and quick Service was professional and quick. Immediately greeted, directed in and given a cold bottle of water. In just under 30 minutes from when I sat down i Service was professional and quick. Immediately greeted, directed in and given a cold bottle of water. In just under 30 minutes from when I sat down in waiting room service was complete including tire rotation More

Used car purchase Everyone was awesome and corky was very pleasant with everything hope to come back in the future for a new Toyota I definitely love my highlander Everyone was awesome and corky was very pleasant with everything hope to come back in the future for a new Toyota I definitely love my highlander More

Excellent Buying Experience! We were in the market for a new vehicle. I called and talked with David Green who was very helpful over the phone. We set an appointment and he was We were in the market for a new vehicle. I called and talked with David Green who was very helpful over the phone. We set an appointment and he was totally engaged in our shopping experience. No interruptions with other customers, calls, etc. This was a pleasant surprise since we had just visited one of the premium car dealerships in the area and even though we had an appointment, the salesperson seemed to be more interested in other customers than us. Even though we were originally looking to buy another premium vehicle, David made us feel so comfortable and that we had all the time we needed to find exactly the car we wanted. We found exactly what we wanted and David helped us through the entire sales process. Todd Morris in the business office was extremely kind and professional. He explained the entire process and answered all our questions. He really added to our buying experience. After we were done with the business of buying the car, he passed us back to David who delivered the car to us. He explained all the features of the vehicle and helped me sync my phone to car. We then drove off the lot in our new car, having had a most excellent car buying experience! More

Best Experience! We drove to Hoover from Mobile to purchase our 2019 Highlander. Harold was the easiest person to deal with & made our car experience so easy! We got t We drove to Hoover from Mobile to purchase our 2019 Highlander. Harold was the easiest person to deal with & made our car experience so easy! We got the best deal for our trade & even better on our purchase. Hoover Toyota has definitely earned our business! More

Great Service I was greeted as soon as I arrived. My service man, Shawn, kept me informed about my car while I waited. Top notch service by Shawn and Bob. I was greeted as soon as I arrived. My service man, Shawn, kept me informed about my car while I waited. Top notch service by Shawn and Bob. More

Fantastic! Friendly and courteous service staff and wait for oil change was super short!! Jonathan Dreyer is always worth waiting for- he is simply the best!! Friendly and courteous service staff and wait for oil change was super short!! Jonathan Dreyer is always worth waiting for- he is simply the best!! More

Terrible!!! On may 15 2019 I traded my 2011 Lexus es350 on an Infiniti at Hoover Toyota. Two weeks later I received notice that my Lexus payment was late, I infor On may 15 2019 I traded my 2011 Lexus es350 on an Infiniti at Hoover Toyota. Two weeks later I received notice that my Lexus payment was late, I informed my finance company I no longer had the vehicle I had traded it in at Hoover Toyota. They asked I contact them as they had not received payoff. I called and spoke with Kevin in finance and he told me they were waiting on funds that the check should be out by that Monday. On Wednesday I followed up with my finance company and still no payment. I then called Hoover Toyota spoke with Kevin again and he told me a check had been sent and would call me back with a tracking number. When he called back he said for some reason the check was still on the owners desk and ensured me it would be taken care of. Well needless to say it still had not been resolved as of June 19,2019. I visited the dealership with my two small children in hopes to speak with the owner to get this resolved. Long story short I was escorted of the premises by police and was told I could never step foot on the premises again. I never once acted any different then any normal mother with two small children but since they had still yet to pay off my Lexus and I asked for my vehicle back that I was obviously still reliable for they called the police and had me left embarrassed and still responsible for two car payments (in which is on their lot to be sold not even paid off) on June 20th the owner finally contacted me and was completely rude and ended the call with nothing being done and this has hit my credit report as a late payment!! More

Routine service Warmly greeted. Quickly met Seth, an excellent service tech. Service completed in a timely manner. Reviewed by Seth before I paid cashier. Very please Warmly greeted. Quickly met Seth, an excellent service tech. Service completed in a timely manner. Reviewed by Seth before I paid cashier. Very pleased with all More

Had truck serviced Very personable and friendly from the moment I pulled in. Talked with Matt about issues with my vehicle. I felt reassured and comfortable upon the co Very personable and friendly from the moment I pulled in. Talked with Matt about issues with my vehicle. I felt reassured and comfortable upon the completion of service. More

Service checkup I took my Toyota Rave in for a 40000 mile checkup. The service technician, Ray Snow, was very courteous and Professional. He also made me aware that s I took my Toyota Rave in for a 40000 mile checkup. The service technician, Ray Snow, was very courteous and Professional. He also made me aware that since my husband was a retired military veteran that I would receive 20 percent off my entire bill. I found the people at this dealership to be very friendly and helpful More