Hoover Toyota

Wish I could leave a 0. Terrible service!!!!! Did not communicate well. Put on hold for long periods only to leave a message that was most often not returned. Took way too long with the repair and did no communicate well. Put on hold for long periods only to leave a message that was most often not returned. Took way too long with the repair and did not care that I had no vehicle. They should have at least vacuumed up after themselves when done. Receptionist was rude. In prior visits, it took about an hour and a half for an oil change. They always told me I needed something else, and when I asked a mechanic friend, he said it was unnecessary. I bought 3 cars there, and because of this treatment, I bought a Ford…. Hope they are better. More

I feel like family is taking care of my vehicles, Matt is always my service advisor, I have 32 years experience in customer service and Matt knows what Customer Service is! He explains everything, and keeps always my service advisor, I have 32 years experience in customer service and Matt knows what Customer Service is! He explains everything, and keeps me informed throughout my wait time. Always courteous, prompt and smiling! I schedule my vehicle servicings when Matt is there, very trustworthy! Thank you once again Matt! More

The Service Department is great. Johnathan Dryer is very professional and makes sure the work is done promptly and correctly. Highly recommend. professional and makes sure the work is done promptly and correctly. Highly recommend. More

The alarm message suddenly went off and I could not find the problem. I was leaving town for the day and knew I had to find the problem. I came straight to the dealer ship and Sherry asked could she help. the problem. I was leaving town for the day and knew I had to find the problem. I came straight to the dealer ship and Sherry asked could she help. I showed her the message and she said my hood was up. She pushed it back down and I went merrily on my way. She was wonderful and I really appreciated her prompt help. More

Great work, fast service in spite of being super busy, friendly, spacious waiting area. Would highly recommend! friendly, spacious waiting area. Would highly recommend! More

More than frustrated! This is twice I have taken my vehicle in for routine service (this time paying an additional $600 for the "extras" needed) and they have not turn the service light off. Last time vehicle in for routine service (this time paying an additional $600 for the "extras" needed) and they have not turn the service light off. Last time I took it back (30 minutes out of my way), this time when I took it I told the woman that wrote the service report up to make sure the light was turned off. Guess what? 2 days later it comes on. I tried calling and was left on hold for 30 minutes and never got an answer. Tried their "chat" and the answer was not available. Will find another deal to turn it off and then use that dealer in the future. More

I tried to get a "pre-purchase" inspection on a local vehicle that I am looking to purchase from out of state. I have done this at multiple Toyota dealers around the country with never a problem. I cal vehicle that I am looking to purchase from out of state. I have done this at multiple Toyota dealers around the country with never a problem. I called ahead and arranged the inspection with J.B. When the owner showed up this morning with the vehicle, they refused to do the inspection, even after I called them and tried once again to explain what I needed them to do. I am the paying customer, and they still refused. I have owned three Toyota vehicles over the years, but I wouldn't take one there for service under any circumstances. More

Did you know Hoover Toyota now has a machine to tell you that your 3 month old battery on your new 2020 Rav 4 doesn’t have a problem even though I had to call roadside assistance for a jump followed up by 6 that your 3 month old battery on your new 2020 Rav 4 doesn’t have a problem even though I had to call roadside assistance for a jump followed up by 6 hours at the dealership. What a novel way to get out of covering a warranty issue. I’m seeking recommendations for a non Toyota related battery to restore the confidence Toyota took away from me today on its reliability. I don’t want to be stranded like I was for Mothers Day again. I’m a customer of 12 plus years And no I didn’t t leave the lights on . More

Elderly scam My mother has been using Hoover Toyota for at least 20 yrs. She had bought a new car in 2015 and is close to being at 20,000 miles under normal mileag My mother has been using Hoover Toyota for at least 20 yrs. She had bought a new car in 2015 and is close to being at 20,000 miles under normal mileage. She has been sick and I have been the one to take her car in for the required service. Last 2x she has paid close to $600 for things that were neither not needed or Not done. First instance one small piece of her under carriage came off so they ordered a new one. She took it in herself and they claimed they had to put two pieces on and charged her $300. I am the one who had the under cart removed by another dealership because it was scraping and he made sure to let me know only 1 had to be replaced and not get both done. My mom is 80 and soon as I was not there they charged her for both one of which she didint need. This last time I took her car in and had oil changed and tired rotated and after they talked to her on the phone she paid $200+ for a tune up which was not done. Battery has corrosion, fluids were not topped off, tires are making an odd noise plus a few other issues that we're not there before. Do Not take your car there they will not complete the work and if you do not know a lot about cards they will take advantage of that to get you to have things done and until you take to have it checked elsewhere you will assume they did it. I took it and asked what the car needed and that whole $200 service package that they said they did was not. Take your car to a reliable place for repair and service you will save money.A lot of money. More

We had a horrible experience. Two year old Camry had to have new motor. Broke down at night the day it had had a checkup at Hoover Toyota. Son put in thee quarts of oil because dipstick showed low. Hoover have new motor. Broke down at night the day it had had a checkup at Hoover Toyota. Son put in thee quarts of oil because dipstick showed low. Hoover said that caused problem and ruined motor. Multiple mechanics told us this was impossible. They tried to schedule our arbitration hearing while we were going to be out of country and originally said it couldn’t be changed. Took me several calls to get date changed. They told our attorney he couldn’t have expert witnesses at hearing. They showed up with 2 and told us we had 24 hours to produce ours. Couldn’t get it done that quickly, so were were out of luck. At another Toyota dealership, service manager of 28 years told us it should have been covered under warranty and that’s when we started investigating. Arbitration was a joke and totally in the dealership’s favor. On another note, our eldest son took his Highlander in for a repair. Was told $3000+. He went elsewhere and it was fixed for $800. Bottom line is stay away from this dealership if you want to be treated fairly. More