Hoover Toyota

Terrible service department. This is the most unorganized service department I've ever experienced. At first they tell you that you have to make an appt, only to be told you can This is the most unorganized service department I've ever experienced. At first they tell you that you have to make an appt, only to be told you can't make and appt. Now they've gone back to appts. But why?? I had an appt for 830am and at 2pm, my vehicle still isn't ready. To make matters worse, I've experienced some of the most unpleasant, misogynistic employees. If you can, take your vehicle elsewhere. More

I bought my new Toyota Prius at Hoover Toyota in 2016. Great car, 50+ mpg. When I have had an appointment for car service here previously, there has been a shuttle to take you home or to your workpla Great car, 50+ mpg. When I have had an appointment for car service here previously, there has been a shuttle to take you home or to your workplace depending on an estimate of time it would take if it was needed, This was a great service that allowed me to work or do chores at home while my car was serviced. I made a reservation for 7am on Saturday, 11/19/22. I was told when I arrived that the shuttle was no longer available due to shortage of staff. I have been a chaplain in healthcare until recently, so I understand about having a shortage of workers. So I’ve waited. After 3+ hours, I am still waiting, I asked the service person at the check in station for an estimate of time, I was told by the kind woman that my car was almost ready. It has now been 5 hours and it is almost ready. Still no car. I’m a nice guy generally, but I’m frustrated and greatly disappointed in the poor service. My name is Malcolm Marler. More

Vincent was great! He was very quick and professional! I highly recommend him! Great service! He was very quick and professional! I highly recommend him! Great service! More

Took a 2016 Camry in for routine maintenance. Dustin Parker performed a thorough examination of the under-car wear parts and provided a video of the inspection showing all measurements of brake p Dustin Parker performed a thorough examination of the under-car wear parts and provided a video of the inspection showing all measurements of brake pads, tire wear, etc. He explained that the tires and brakes were still above minimums , showing the gauge measurements in the video. He also informed me of a monthly special on future services that is a great value ! Definitely taking this car back to Dustin for future services. More

My wife and I purchased a Highlander today and from the minute we arrived to the time I left, the service was excellent. Brandon Piper was our salesman. Brandon was very helpful, he answered our questions minute we arrived to the time I left, the service was excellent. Brandon Piper was our salesman. Brandon was very helpful, he answered our questions and was very knowledgeable. I have bought quite a few cars in my lifetime and this was the best experience that I have had. I definitely will be back and also will refer my family and friends to Brandon Piper and Hoover Toyota. Brandon Piper represents Hoover Toyota very well. I definitely give Brandon Piper a 5 plus star rating. Great experience with Brandon and everyone that we encountered. More

I worked with Terrence on purchasing a brand new highlander. It was seamless and easy thanks to him. He was transparent and communicative with me the whole time I really appreciated it! Love my car! highlander. It was seamless and easy thanks to him. He was transparent and communicative with me the whole time I really appreciated it! Love my car! More

So I had my car serviced and Matt did an awesome job! I didn’t know that I needed an appointment but Matt got me worked right in. Thanks again Matt. I didn’t know that I needed an appointment but Matt got me worked right in. Thanks again Matt. More

They lost my ticket in parts, when I stated they needed to call my insurance I had the insurance phone number on my phone the hoover counter clerk used my phone to call the insurance. to call my insurance I had the insurance phone number on my phone the hoover counter clerk used my phone to call the insurance. More

My service adviser was Johnathan Dreyer. Johnathan has been my adviser for many of the years that I have had my toyota's serviced at Hoover Toyota beginning in 1985. Johnathan's advice is r Johnathan has been my adviser for many of the years that I have had my toyota's serviced at Hoover Toyota beginning in 1985. Johnathan's advice is responsible for keeping my 2003 Sienna on the road for almost 20 years. When I buy a toyota, I expect to keep it a minimum of 10 years because I know it will be serviced correctly. More