Hoover Toyota

The new policy of service by appointment only changed on June 24,2023. I have had my car serviced for the last 10 years but today June 28, 2023 when I sent my son to have an oil change they refused to wait June 24,2023. I have had my car serviced for the last 10 years but today June 28, 2023 when I sent my son to have an oil change they refused to wait on him. Told him they are by appointment only! I received no notice of the change. You would think a customer this loyal would be at least told before we drive 45 miles from our town to Hoover. Horrible service department! It used to be so good but now like most things customer service means nothing! I’m very disappointed to say the least. I won’t be back and my advice to you is don’t go there. You will waist your time and money! More

Liars and thieves. Never buy, or trust promises made. They cheated and lied to my 19 year old daughter. When her mother and I were out of town. They were rude to her Never buy, or trust promises made. They cheated and lied to my 19 year old daughter. When her mother and I were out of town. They were rude to her mother when she called them on lies they had promised. And lied over and over on out the door price, trade In On her car, she was so in love with the car and exhausted from 2 days of trying to get them to honor the promises made she gave up and paid thousands more then they promised. Liar an d thieves. And I will tell everyone that will listen. More

They are liars and cheats. They promised prices over and over , only to lie and take advantage of my 19 yr old daughter. Her mother and I were out of town and heard for 2 days They promised prices over and over , only to lie and take advantage of my 19 yr old daughter. Her mother and I were out of town and heard for 2 days the promises. Only to go bad over and over and lie about price and trade in they would give. She is 19 and so in love with the car, and was exhausted after 2 days of trying to get them to honor the prices they gave. She ended up buying and paying thousands more than they said they could do. I will never do business with liars and thieves like them. I am furious they took advantage of her. I will tell everyone I know how they cheated her. More

Do not buy anything from this dishonest dealership! Rude people with not the customers interest in mind! Rude people with not the customers interest in mind! More

Jonathan Dreyer does an amazing job in the service dept! Always takes care of our needs...fair & honest! Always takes care of our needs...fair & honest! More

Worst customer I have ever had. I had front and rear brakes done and spent over $1,425.00. They said i needed a new Radiator but I told them I wanted to hold off on that. 3 days lat I had front and rear brakes done and spent over $1,425.00. They said i needed a new Radiator but I told them I wanted to hold off on that. 3 days later i decided to get a new radiator. I tried for 2 days to get the service advisor Vincent to call me. Left 2 or 3 messages NO RESPONSE. The last time I called a young lady answered the phone and I told her my problem. She asked me if wanted to esculate to Management and I told her yes. That was a day and a half a go. NO CALL BACK. I have used this dealership on and off for over 30 years. These people don't seem to care about customer satisfaction. I will never go back to this dealership again !!!!! More

This was the first experience I've had buying a vehicle all on my own. Eddie and Kim were absolutely wonderful to work with. They made the process as clear and seamless as possible. I HIGHLY recommend! all on my own. Eddie and Kim were absolutely wonderful to work with. They made the process as clear and seamless as possible. I HIGHLY recommend! More

Very eager for you to purchase a vehicle with high interest rates. Very displeased with salesman Travis Linton and finance Jeff Williams. If a customer can't afford to purchase a vehicle, why force th interest rates. Very displeased with salesman Travis Linton and finance Jeff Williams. If a customer can't afford to purchase a vehicle, why force them into buying? It's okay to turn customers away. Bad service, high prices-Who's really about to pay $38,000 for a 2023 Camry? Seriously! Very negative sales experience. More

I wanted my wife to enjoy a new vehicle. It was time for the 2014 Toyota Sienna to retire from service. At least for her. It can run many more miles for sure. When she decided what she wante It was time for the 2014 Toyota Sienna to retire from service. At least for her. It can run many more miles for sure. When she decided what she wanted and test drove a few she decided on a 2023 Toyota Highlander XSE. However, the purchasing process was very vague. No final price of actually what the vehicle would cost and some type of extended warranty which seems to be useless. The vehicle comes with a lifetime powertrain warranty. Also, the interest rate is 8.4% and why is that? Her credit score is 844 at the time Hoover Toyota checked it. This is a complete scam.I want to return the vehicle today. Hoover Toyota is ripping people off. This is not right and people working there should be honest about selling vehicles. Unless someone can redo this contract for my wife then the vehicle needs to be returned. I have no clue why the dealership would take advantage of someone like that. I would appreciate a call back for this situation on Monday March 13. Then after the sale of a useless extended warranty the finance manager wanted to know if we could purchase another policy for wheel and tire damage. I don't really understand the process. David B. Ellard 205-292-1658 More

New rave-4 had a problem, Dustin Parker took excellent care and they fixed the problem. Everyone in service dept. were very helpful and courteous! Definitely 5 star + service. care and they fixed the problem. Everyone in service dept. were very helpful and courteous! Definitely 5 star + service. More