Hoover Toyota
Hoover, AL
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Servicing Peyton was very helpful! Left my truck to be done and in 2hrs she called to let me know it was ready for pick up. Took 2 mins to retrieve keys and hea Peyton was very helpful! Left my truck to be done and in 2hrs she called to let me know it was ready for pick up. Took 2 mins to retrieve keys and head out! Great experience More
Very please with service Had a great experience, the employees were a pleasure to deal with. They did a good job servicing my vehicle. The service manager was very helpful. Had a great experience, the employees were a pleasure to deal with. They did a good job servicing my vehicle. The service manager was very helpful. More
Great always Always great no problems if one is sick their backup plan is awesome! No worries when leaving vehicle I can expect great care of my truck Always great no problems if one is sick their backup plan is awesome! No worries when leaving vehicle I can expect great care of my truck More
Nice and professional I always receive great service at hover Toyota. Robert Angeles is very nice, patient and understanding that makes it so easy. The waiting area are so I always receive great service at hover Toyota. Robert Angeles is very nice, patient and understanding that makes it so easy. The waiting area are so comfortable. More
Service The young lady that helped me was veryfriendly, courteous and helpful. I left my car and returned to work. In no time at all she was calling to let m The young lady that helped me was veryfriendly, courteous and helpful. I left my car and returned to work. In no time at all she was calling to let me know my car was ready. More
Efficient Very efficient pretty friendly and checked out in a timely fashion nice atmosphere. I usually get a car wash but did not today! Good service inspit Very efficient pretty friendly and checked out in a timely fashion nice atmosphere. I usually get a car wash but did not today! Good service inspite More
Professional efficiency Heather was prepared upon our arrival. She had most everything taken care of and knew her product very well. She spent time with us and we never felt Heather was prepared upon our arrival. She had most everything taken care of and knew her product very well. She spent time with us and we never felt hurried. More
Oil change Excellent service with the lady that you first deal with. I would still like to see to overall time shortened on a simple oil change Excellent service with the lady that you first deal with. I would still like to see to overall time shortened on a simple oil change More
Slow service no communication I went to Hoover Toyota for an oil change an tire rotation on a car I purchased at the dealership. I called for a service appointment and was told th I went to Hoover Toyota for an oil change an tire rotation on a car I purchased at the dealership. I called for a service appointment and was told they no longer gave appointments. I went in and was surprised there were only three people in the waiting area. My car sat in the service Bay for 30 minutes before it was taken to the shop. At the one and a half hour mark I asked what was taking so long. I was told my car should be done in a few minutes. At the two hour and fifteen minutes mark they finally finished my oil change and tire rotation. Two hours and fifteen minutes total, no communication from the service department, no apology for the wait. Maybe they should let their customers know what to expect. Express Oil is looking real good More
Excellent customer service Good salesmen are great for a dealership but years on down the line when your car needs to be serviced good customer service goes a mighty long way! Good salesmen are great for a dealership but years on down the line when your car needs to be serviced good customer service goes a mighty long way! Hoover Toyota is the best from carpooling thru Check out. They are exceptional! More