Hoover Toyota

Digital sign up and electronics are wsu too complicated. After we paid for this Camry XLE we spent about an hour with salesman trying to register the vehicle and set it up. If we had known how difficult and After we paid for this Camry XLE we spent about an hour with salesman trying to register the vehicle and set it up. If we had known how difficult and complicated the setup was we never would have purchased it. I even asked the salesman if they would buy it back before we left the lot. He said no. I think people over 40 should avoid 2019 vehicles. The engineer/designers have made it anything but user friendly. Needless to say I am highly disappointed! I have been driving Toyota’s since 1978 but I will not buy another new one without a carefully and thoroughly written protocol on step by step setup instructions. More

Great experience! This was the easiest car buying experience we’ve ever experienced! Todd and Earnest were very efficient and knowledgeable! Everyone was very friendl This was the easiest car buying experience we’ve ever experienced! Todd and Earnest were very efficient and knowledgeable! Everyone was very friendly and extremely helpful! More

Service Jonathan is a professional. Takes care of his customers. He Shoots it straight. Had tires replaced and happy with the price and work performed. I will Jonathan is a professional. Takes care of his customers. He Shoots it straight. Had tires replaced and happy with the price and work performed. I will be a repeating customer More

No knowledge of tires After being told to buy tires soon on last service visit the person who answered the phone today knew nothing about tires. I told him the brand I wan After being told to buy tires soon on last service visit the person who answered the phone today knew nothing about tires. I told him the brand I wanted but I did not know the size. Neither did he nor did he know how to find out other than asking another technician. Better off at a tire store which is where I will be buying them More

Oil change/Tire Rotation Went in for routine services. Found out I did not need an oil change, so my sticker was wrong. Overall good service and polite people. Went in for routine services. Found out I did not need an oil change, so my sticker was wrong. Overall good service and polite people. More

First time car buyer I didn’t know what to expect. This was the easiest car buying process I could ever imagine having. My sales guy was really nice and informative. I didn’t know what to expect. This was the easiest car buying process I could ever imagine having. My sales guy was really nice and informative. More

Great deal on a used Mazda No pressure sales! Salesman was great, knowledgeable, & courteous. Manager phenomenal & a pleasure to work with. Financing was available & easy to get No pressure sales! Salesman was great, knowledgeable, & courteous. Manager phenomenal & a pleasure to work with. Financing was available & easy to get. Highly recommend this dealership. More

Great customer experience! Antwaan was extremely friendly and attentive. One of the best experiences I’ve had at a dealership. I would definitely recommend Hoover Toyota to anyo Antwaan was extremely friendly and attentive. One of the best experiences I’ve had at a dealership. I would definitely recommend Hoover Toyota to anyone looking for a car. More

Customer Care Service The people seem to me to be rather cold. I waited a while for someone to write up my service paperwork and the person was more concerned about taking The people seem to me to be rather cold. I waited a while for someone to write up my service paperwork and the person was more concerned about taking pictures of my car so that she forgot to get my keys to my car. I was not impressed with their service personnel. I got the impression that people were there to work and they were ready to go. However, I did have a pleasant experience with the driver of the van to the mall and back. More

Routine service Payton at Hoover is awesome! They do a fantastic job at telling you what needs to be done and not trying to sell you a bunch of add ins and stuff you Payton at Hoover is awesome! They do a fantastic job at telling you what needs to be done and not trying to sell you a bunch of add ins and stuff you don’t need. They genuinely put the customer first and it’s a breath of fresh air with all the lip service given to customer first they actually do it. More