Hoover Toyota

Amazing experience I am not one to buy new vehicles, but my experience working with Hoover Toyota made me appreciate true customer service in action. I built my vehicle I am not one to buy new vehicles, but my experience working with Hoover Toyota made me appreciate true customer service in action. I built my vehicle and naturally there was nothing at the dealership that had everything I wanted. Hoover Toyota immediately started searching and found one in the whole Southeast that matched want I needed. Since I had a road trip planned for Easter weekend they worked their magic and had my vehicle to me four days earlier than expected. This could only have happened with the excellent teamwork from Hoover Toyota! Now I have a beautiful new 2019 RAV4 Limited, Red Flare Pearl with nutmeg interior! Love it and love Hoover Toyota. These guys rock. More

Pleased with customer service Great customer service in general and Alex Evans in particular. He was courteous, professional and extremely effective in making the sale without push Great customer service in general and Alex Evans in particular. He was courteous, professional and extremely effective in making the sale without pushing but rather trying to help to make us happy. He made a deal on the phone and kept his word till the last document got signed. He earned my respect for sure. More

Good experience Friendly sales staff, good environment, good amount of cars to choose from overall the process went smooth, they delivered the car to be checked by my Friendly sales staff, good environment, good amount of cars to choose from overall the process went smooth, they delivered the car to be checked by my mechanic and returned it to the dealership. Professional staff= good result More

Coolant fan repair Done in time and kept updated with all details Excellent location for sales and service customer from 8 years it’s always great service .a Done in time and kept updated with all details Excellent location for sales and service customer from 8 years it’s always great service .a More

Worst service ever! I wouldn't even give them one star! My car was towed here after an accident since I bought my car here and have used them often for service. It needed four tires. I had the worst expe My car was towed here after an accident since I bought my car here and have used them often for service. It needed four tires. I had the worst experience ever! When the car was towed, the tow person said my rims looked fine but Hoover Toyota said I needed four new rims. Then they kept finding things wrong with the car. My car was here for over two weeks. You could never reach the service advisor when calling. He was always busy with other customers, at lunch, or off. My car was finally totaled and then Hoover Toyota said I could not get my belongings until the insurance company paid because they have been burned before by customers. He said he would call me and let me know when he received payment and when I could get my things and my cartag. Needless to say, I never received a call and my car was towed off with my tag and my personal belongings. When I called, he said he thought I had come and picked up my car. My car was totaled! I had to purchase a new car and I did love my Toyota Camry but after this bad experience, I did not want another Toyota. I will tell everyone about my the bad customer service I received! Do not buy a Toyota from Hoover Toyota and do not go there. Their Service department is awful! More

Great Service I've bought several vehicles from Hoover Toyota. I've worked with Randy Lyon on almost every purchase and he always treats me right. He is the best I've bought several vehicles from Hoover Toyota. I've worked with Randy Lyon on almost every purchase and he always treats me right. He is the best and I would reccomend anyone looking for a vehicle to see Randy at Hoover Toyota. More

Getting over car buying phobia I have put off buying a new car because I hate the whole business of dealing and haggling. I visited Hoover Toyota and can honestly say it was painles I have put off buying a new car because I hate the whole business of dealing and haggling. I visited Hoover Toyota and can honestly say it was painless. From the sales associate to the finance man it couldn’t have been a better experience. They made me a great deal and I couldn’t be happier! Love my new Toyota and I will definitely recommend this dealership! More

They took 3.5 hours but said it would take 1.5 hours Sherry. The service manager said the service would take 1.5 hours so I decided to wait rather than take the shuttle home and back. I needed to get to Sherry. The service manager said the service would take 1.5 hours so I decided to wait rather than take the shuttle home and back. I needed to get to work. I arrived at 7:30 am. My vehicle wasnt completed until 11:00 and wasn't washed either. Three and a half hours. Not acceptable! At least give me a realistic estimate so I can make an informed decision on waiting or returning. Another customer in the waiting area had the same exact results with sherry. He arrived at 6:45 and was told it would take about 1.5 hours. His vehicle wasnt completed until around 10:15. More

Payton was awesome! In and out zero wasted time. Always enjoy visiting this dealership. Nice and open the waiting area. Never a wasted moment as I wait. I had an emergency as my car was back today an Always enjoy visiting this dealership. Nice and open the waiting area. Never a wasted moment as I wait. I had an emergency as my car was back today and that made every effort to get me out well earlier than expected. I will be back! More

Great service . Courteous and professional staff. Had a great experience. Would recommend Hoover Toyota to anyone. Very nice and professional staff. Returned my c . Courteous and professional staff. Had a great experience. Would recommend Hoover Toyota to anyone. Very nice and professional staff. Returned my car on a timely basis. More