Honor Buick GMC
National City, CA
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I am perfectly happy with the car and the transaction. However, as courteous as the staff was I was somewhat put off by two things. First, the time it took to process the sale, which was a simple cash tr However, as courteous as the staff was I was somewhat put off by two things. First, the time it took to process the sale, which was a simple cash transaction, was excessive at about 3 hours. Second, our credit is golden, yet the finance manager still required us to fill out and sign countless credit application pages and refused to provide a receipt of sale. We were told it was because our check had to clear first. Making the “final” transaction obviously required the check to clear, but the way it was handled made us feel as though we were untrusted and disrespected. Further, I spoke with about 6 dealer staff people in the process of making this purchase which I cant imagine is an efficient process by any measure. More
Worst car buying experience ever. I’ve bought so many cars and this was by far the worst. Truck was 2019 with 12k miles and broke down the day after I bought it. Was given the runaround for 3 days before cars and this was by far the worst. Truck was 2019 with 12k miles and broke down the day after I bought it. Was given the runaround for 3 days before speaking with someone to fix it. Took a week in service before it worked. If I could return it I would. Once the sale was done, they stopped caring about the client. I never got the second key I was told I was getting either. I regret spending $35k at this place. Never again. More
Excellent customer service by Edgar Balderrama! Thank you! He was very helpful giving me price and explaining every detail about the servce. He also was very efficient printing the recipe. you! He was very helpful giving me price and explaining every detail about the servce. He also was very efficient printing the recipe. More
The staff was very professional and accommodating. I was surprised that the 2020 envision I bought (used as a demo with 6300 miles on it) had not had the oil changed before I drove it off the lot. surprised that the 2020 envision I bought (used as a demo with 6300 miles on it) had not had the oil changed before I drove it off the lot. More
From the moment I started bringing my vehicle here I have been treated like family. Jose Valdez never over promises but always over delivers. He goes the extra mile to make sure I am always completely satisf been treated like family. Jose Valdez never over promises but always over delivers. He goes the extra mile to make sure I am always completely satisfied. I look forward to continuing to do business with him and South County Buick. Oscar M. More
Rudy was awesome to work with very professional and explained everything in detail to me. Made the process very enjoyable and easy he was a pleasure to work with explained everything in detail to me. Made the process very enjoyable and easy he was a pleasure to work with More
Problems diagnosed quickly. Great Service. Very professional. I would recommend this dealership and service department. Although I did not buy the car from them. I will in the future professional. I would recommend this dealership and service department. Although I did not buy the car from them. I will in the future More