Honor Buick GMC

Honor Buick GMC responded

We are so sorry that you have had trouble with my team calling you back. I'd like to learn more. Can you please call (619) 477-4462 and ask for me personally? We want to make this right for you by first reimbursing you for the additional expense you incurred. Thank you for allowing me the opportunity to work with you to resolve this issue. Sincerely, Patrick Peters General Sales Manager, South County Buick GMC

Honor Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Paul Fillmore General Manager paul.fillmore@scbgmc.com

Honor Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Paul Fillmore General Manager paul.fillmore@scbgmc.com

Honor Buick GMC responded

Mr. Jaeger, Thank you for your communication. We are truly sorry we did not meet your standard of customer care. As we wrote in our emails to you, were not able to accommodate your pricing request on your vehicle choice as the pricing you wished was thousands below our cost. We did reach out to you in multiple emails and phone calls, gave you an out-the-door price so it was as easy as we knew how to make it. We did not hear back from you that we know of. In those emails We offered you a very large discount on your vehicle of choice; a discount that made your price below our cost to try and satisfy you as our guest. Looking at our system we did not hear back from you on that offer. That said, we are going though every call during the time you indicated you called to find out who you left messages with. That way we may make changes to better our systems and training so we ensure all messages get to the right people. Our apologies for not being as intensive with our follow up as you may have liked. We show over a dozen emails and calls went out to you. We try very hard to be the best we can be. In this case we fell short of that goal and we regret any inconvenience we may have caused. If you would like to speak to us more on this please send an email to our General Sales Manager, Patrick Peters at ppeters@scbgmc.com and let him know a good time and day to call you and he would be glad to do that. Thank you, again, for taking the time to reach out to us.

doug_jaeger responded

I'm Sorry', Looked in my spam folder,& trash bin and I do not find "dozens of responses" from you regarding my inquiry, nor do my phone records reflect any attempts. I can tell you this. It all started with Mary the chat specialist, but I do not blame her. I believe your process may be flawed. I understand my substantially lower offer may have offended you, but that was not my intention, rather it was meant to make someone pick up the phone and begin a mature and meaningful business like dialogue. As a former Division President of a fortune 500 company in San Diego, negotiating and dealing with difficult and sometimes unreasonable customers is not foreign to me. Maybe your company doesn't negotiate your advertised prices. That's ok, just make it clear. Furthermore, my offer to you was based on a truck with identical specifications you had for sale about a month ago at about the same price. I believe your advertised price was $28,898.00. I made several attempts to purchase that vehicle as well, with the same results, beginning with Mary. I see no reason to continue the futile debate. I'm sure we all have more productive things to spend our energy on. Sincerely Doug Jaeger

Honor Buick GMC responded

Thank you so much for taking the time to leave a five-star review! I am glad to hear that our sales team was very friendly and helpful, they're always going above and beyond to provide excellent customer service to ensure that our clients have a pleasant experience. We would love to have you back in the future, thank you for your business and loyalty! Patrick Peters General Sales Manager South County Buick GMC

Honor Buick GMC responded

Lorenzo, Thank you for taking the time to leave a positive review about your sales experience here at South County Buick GMC! We are so glad to hear that our sales team provided great customer service and that you are happy with your purchase. We're happy that you're happy! Thank you for your business and we hope to have you back in the future. Patrick Peters General Sales Manager South County Buick GMC

Honor Buick GMC responded

Thank you so much for your positive review of your sales experience here at South County Buick GMC! Our sales team is highly professional and I'm glad you recognized this in Jose and Eduardo, your positive review will encourage them to keep up the good work. To work on our sales team you must be tested and certified, so our team will be ready to answer any questions you might have about what we have to offer. Thank you for your business and we hope to have you back in the future. Patrick Peters General Sales Manager South County Buick GMC

Honor Buick GMC responded

Thank you so much for your positive review! I am so glad that you had a great experience with our sales department and that they were able to help you throughout the car-buying process. Our sales team strives to be positive and respectful in order to provide exceptional customer service to our clients. We appreciate your business and thank you for the recommendation. Patrick Peters General Sales Manager South County Buick GMC

Honor Buick GMC responded

We are glad to hear that you had a great sales experience here at South County Buick GMC! Our customer service is unmatched because of our exceptional sales team. They are constantly going above and beyond to provide the best customer experience for our clients. Please recommend South County Buick GMC to your family friends and thank you for your business! Patrick Peters General Sales Manager South County Buick GMC

Honor Buick GMC responded

Enrique, Thank you for stopping by South County Buick GMC and taking your personal time to leave this positive review! Thank you for recognizing Rudy and all of the hard work he does during the car buying process. Reviews like this encourage him to keep working hard! Our sales team is constantly going above and beyond to make provide exceptional customer service. Thank you for your business. Patrick Peters General Sales Manager South County Buick GMC