Back

Honolulu Volkswagen

Honolulu, HI

4.5
340 Reviews

2881 N Nimitz Hwy

Honolulu, HI

96819

Directions

By Type

Showing 340 reviews

August 15, 2021

This dealership was well kept, the staff all greeted me with a smiling face, and they tried to make sure that I didn't go bankrupt while purchasing my vehicle. Only downside was that I may have been roped More

by kev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Tom, Erik Mak
Aug 18, 2021 -

Honolulu Volkswagen responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Angela Deocampo- General Manager

July 21, 2021

Horrible management staff, unethical sales. Nothing but lies, price gauging, bait and switch tactics. Overall worst company, DO NOT BUY ANY CAR FROM HONOLULU VOLKSWAGEN! More

by Khperreira
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eanjym Sales, Emma Fujimoto, Dylan Fujimoto, Angela Wong
Jul 23, 2021 -

Honolulu Volkswagen responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Angela Deocampo- General Manager

July 14, 2021

Terrible, Financing options, given a good credit score at the time of the purchase, finance manager really unwilling to talk or work with consumer No Customer Service. The buying experience was horrible.... More

by gonsalvespaul808
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon, Tom, Erik Mak
Jul 16, 2021 -

Honolulu Volkswagen responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Angela Deocampo- General Manager

May 13, 2021

Fantastic service and attention to my needs as a consumer. Livingston was professional and friendly. The process was painless from beginning to end. I never felt pressured. Livingston made me fel More

by foehrpj4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Rowan
May 18, 2021 -

Honolulu Volkswagen responded

Thank you for taking the time to share with us! The goal of the Honolulu Volkswagen team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Angela Deocampo- General Manager

March 20, 2021

Alyssa Konia in the Service Department always provides me with Outstanding service along with Jessica Balles and I don't mind waiting for my vehicle. More

by Suga 01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Balles, Alyssa Konia
Mar 24, 2021 -

Honolulu Volkswagen responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Dylan Fujimoto- Service Manager

March 11, 2021

I live in Maui and purchased the perfect island Beetle from Honolulu VW. Eanjym Sales negotiated the sale and shipping and Eric Mak handled the financing. Highly recommend this dealership! More

by kiminchina3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Mak, Eanjym Sales, Emma Fujimoto
Mar 16, 2021 -

Honolulu Volkswagen responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Angela Deocampo- General Manager

February 05, 2021

Efficient, courteous, and professional service. 20% discount promotion on my scheduled 30K service. Great job on car wash and cleaning. Coffee maker and comfortable waiting area. More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Ng
Feb 10, 2021 -

Honolulu Volkswagen responded

Thank you for the five-star rating, Robert! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Angela Deocampo- General Manager

January 30, 2021

Proud new owners of a brand new VW Atlas Crosssport! We couldn’t have done it without our awesome sales guy Livingston. He made us feel comfortable from the very beginning to end, treated us like ohana and More

by Sydney Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Rowan , Jeff Ramones, Erik Mak
Feb 03, 2021 -

Honolulu Volkswagen responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Angela Deocampo- General Manager

January 24, 2021

He is very willing to help and patient with our choices. He is friendly, efficient and thorough. He made sure that we are getting the best customer service and go home with a car that we will suit our needs More

by VincentV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Livingston Ikaika Rowan
Jan 27, 2021 -

Honolulu Volkswagen responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Angela Deocampo- General Manager

December 10, 2020

Friendly and informative staff. Comfortable lounge area with Wi-Fi and amenities. Great technical works. Complementary car wash. Convenient online scheduling system. Shuttle service. Can't really ask for More

by Stan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond, Jessica Balles, Alyssa Konia
Dec 15, 2020 -

Honolulu Volkswagen responded

Thank you so much for taking the time to share your feedback with us, Stan. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Dylan Fujimoto- Service Manager

...
4
...