Honolulu Volkswagen

Treats customers well. Knowledgeable employees in service dept. met my needs, took time to explain in detail the reason for service, and then saved old, worn parts for me t Knowledgeable employees in service dept. met my needs, took time to explain in detail the reason for service, and then saved old, worn parts for me to see, as requested. I have confidence that I can leave my nifty car with them whenever service needed. More

New service advisor - Jessica Balles. Jessica was knowledgeable and friendly - customer oriented. She spent the time to explain the repair effort and costs. Looking forward to future dea Jessica was knowledgeable and friendly - customer oriented. She spent the time to explain the repair effort and costs. Looking forward to future dealings with Jessica. More

Much MAHALO Brian Having always driven some type of VW from Karman Ghia's to 17 window vans.I was on the hunt for another. I had Brian as my salesperson who took the ti Having always driven some type of VW from Karman Ghia's to 17 window vans.I was on the hunt for another. I had Brian as my salesperson who took the time to explain everything to me, he was very patient and did so in a way I was able to understand, Felt confident again in driving, after coming from a really bad situation with another dealership.Made a promise to myself that once I am in the senior home I will again buy a VW convertible . More

Friendly & helpful staff John Le explained everything in a professional manner. I had friendly conversation with the staff while waiting. The shuttle service is great; the dri John Le explained everything in a professional manner. I had friendly conversation with the staff while waiting. The shuttle service is great; the driver was prompt & friendly. More

Calm. Laid back. Enjoyed my experience. Brian and Jeremy tried their hardest to ensure I was happy with the car I purchased. Their satisfaction in how much they could Enjoyed my experience. Brian and Jeremy tried their hardest to ensure I was happy with the car I purchased. Their satisfaction in how much they could get for the vehicle was a secondary mindset. More

They broke my car Beware of the service department! They broke my car and try to get more money!! I brought my car for diagnostic for two different problems (AC and Beware of the service department! They broke my car and try to get more money!! I brought my car for diagnostic for two different problems (AC and convertible part broken). First time I brought, they told me it takes more than one day to see what's wrong with that and I needed my car next day so I canceled on that day and brought it again on the other day. Then after diagnostic they told me that it's costs over $1000 to fix thoese problems and at that time I can't afford to spend that much money and my car can still can drive so I just paid diagnostic fee which is about $140. They doesn't give me any paper for detail about diagnostic just receipt for diagnostic fee. THEN when I got my car back, my car got another problem with shifter. The cover for shifter completely broke which wasn't like that when I brought. I told an agent and he told me the light for shifter doesn't turn on right but you still can see the front screen. It looks horroble but  I was in rush and I thought if the cover doesn't effect maybe not a big problem so I left this dealership but after while I found out that the manual side cannot work because of some piece of prastic stuck in there. My husband called them and they told him that I can bring my car and they can fix. So I brought my car AGAIN and they told me that there is NO REPORT of that. I can't believe this. They let me wait and talked manager and told me that they never touch the shifter (I wonder how they drove my car) then offered me they pay labor but I need to pay the part which cost over $400. Are you guys trying to get job which you make your own? Please stop try to rob my money. My husband try to reach a manager by phone but they always told him the manager is busy and will call back and NEVER call us back. This is WORST SERVICE I've ever got. My shifter still broke but I need to drive the car. I hope the shifter not gonna suddenly stop or something like that and make car accident. More

Fun day out, with a new toy to boot I went with my son in law for him to get a car and ended up buying one myself. What a great experience Ej our sales manager was truly a pleasant pers I went with my son in law for him to get a car and ended up buying one myself. What a great experience Ej our sales manager was truly a pleasant person to deal with. More

Great Me and my wife had a great time and was treated with respect and care. I would recommend this specific dealership. Will definitely be back to look at Me and my wife had a great time and was treated with respect and care. I would recommend this specific dealership. Will definitely be back to look at more options to get into another vehicle. More

Friendly Staff - Fast Service Brought my Jetta in for its 10,000 mile service. John was very friendly and explained what exactly would be performed at this service appointment as w Brought my Jetta in for its 10,000 mile service. John was very friendly and explained what exactly would be performed at this service appointment as well as what I could expect at next years appointment. Service was completed 30 minutes earlier than the estimated time frame which was awesome. More

Honolulu VW--AOK Good service & comfortable waiting room. They were able to help me even without an appointment. Nearly $200 is a bit much for installing a new batte Good service & comfortable waiting room. They were able to help me even without an appointment. Nearly $200 is a bit much for installing a new battery, though. Trusted me to call back with my credit card number after returning home (they no longer take AMEX, which I didn't know before). Good people! More