Honolulu Volkswagen

Mileage checkup Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to completion. (suggestion: during busy hours, you might want to consider pulling numbers to check in at desk) Chris (shuttle) was hospitable in asking, although I didn't require his service. And to the car washing detail, thank you for that added perk. I appreciate your hard work. More

Quick and sufficient Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without surprises. Overall great experience. More

warning light (catalytic converter) this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. More

Great customer service Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great serv Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great service from dealership. More

Service Everything was remedied with service. Check engine light has been ON for several years. Was told, years ago, nothing wrong diagnosed except light wa Everything was remedied with service. Check engine light has been ON for several years. Was told, years ago, nothing wrong diagnosed except light was ON. Have consistently check oil/fluid levels to ascertain they were maintained. Light was OFF upon leaving VW but was back ON by the time we got home. Otherwise, GREAT More

10000 servicing It was an excellent service experience. Dylan was helpful and polite and kept me informed at all times. The service was quick and all seems in excelle It was an excellent service experience. Dylan was helpful and polite and kept me informed at all times. The service was quick and all seems in excellent order. Thank you all. More

"Just Looking" Looking for a new car can be so stressful, but I was so fortunate to have Brian Nakashima assist me with my purchase. His pleasant personality had a c Looking for a new car can be so stressful, but I was so fortunate to have Brian Nakashima assist me with my purchase. His pleasant personality had a calming effect on me. His knowledge and his ease in explaining the various models was a big help in my selection. As a result, he turned my "just looking" into a sale and I am a happy customer. More

Check up The Service center was very very professional. Everyone was very friendly. Car was even finished sooner than expected. Overall I was very happy with The Service center was very very professional. Everyone was very friendly. Car was even finished sooner than expected. Overall I was very happy with experience. More

ABSOLUTELY GREAT!!! Why service is GREAT at Honolulu VW?? Because the people there really are friendly, took every means to make all my concerns met every single time I w Why service is GREAT at Honolulu VW?? Because the people there really are friendly, took every means to make all my concerns met every single time I was there without paying out of pocket money! Especially when the same problem started way before the warrantee expired! Thank you Dylan Fugimoto for this last visit. My Jetta girl is everything to me, and every time I've taken her in for service, she comes back to me looking and feeling Terrific!! Mahalo Honolulu VW gang! Keep up that AWESOME service you always provide!! ALOHA!! More

Very positive Had a very good and positive experience with this dealership. Advisor Jessica made sure all my concerns were addressed and my needs met. She was also Had a very good and positive experience with this dealership. Advisor Jessica made sure all my concerns were addressed and my needs met. She was also very professional and well versed in her product. More