Honolulu Volkswagen

No business ethics – after inspecting and driving a car I was interested in I spent the following day negotiating the price of a vehicle over text and phone calls and finally agreed on a purchase price after was interested in I spent the following day negotiating the price of a vehicle over text and phone calls and finally agreed on a purchase price after much going back and forth with their management. I provided my information to be used to prepare the contracts and informed my salesman that I would show up at the dealership at an agreed upon time to sign the papers and pay for the car. Low and behold, on my way to the dealership, not 5 minutes away and due to arrive earlier than I had indicated, I get a text from my salesman stating that the car has just been sold. He informed me since I hadn’t paid for the car or signed the contract the GM let another salesman sell the car. Now this is their right but we had an approved price and had the contracts filled out waiting for me to arrive to sign them. How ethical is it to sell it out from under someone that the car was promised to. I can understand if I said I’d show up at a certain time and never showed up but this was not the case. I’d recommend anyone that reads this look elsewhere for a car. This place has zero business ethics. More

Applied for an auto loan online, answered every question correctly. Told them I had bad credit also then got a call from a representative saying I got pre approved and we can get u into a new car. Come to f correctly. Told them I had bad credit also then got a call from a representative saying I got pre approved and we can get u into a new car. Come to find out I wasted all my time. Everything was FALSE ADVERTISEMENT. More

WHEN SERVICING YOUR VEHICLE WITH HONOLULU VW. ***DONT EVER DO THE SERVICE CAR WASH WITH THEM. HAD THEM DO THE CAR WASH BECAUSE HAD TO LEAVE MY CAR COUPLE DAYS AND WITH ON GOING CONSTRUCTION AROUN ***DONT EVER DO THE SERVICE CAR WASH WITH THEM. HAD THEM DO THE CAR WASH BECAUSE HAD TO LEAVE MY CAR COUPLE DAYS AND WITH ON GOING CONSTRUCTION AROUND THE AREA, FIGURED I HAVE MY CAR WASH. IT WAS A BIG MISTAKE. ALL I COULD SAY IS THAT MY xxxxING ELEMENTARY KIDS DO A BETTER JOB. More

A fun and informative salesman EJ great customer service. Made our new car purchase Awesome! Thank you EJ Made our new car purchase Awesome! Thank you EJ More

Great customer service, timely service, shuttle provided all over island, clean facility. No pressure to buy a new car while waiting all over island, clean facility. No pressure to buy a new car while waiting More

Excellent service. In and out quick. Brandon was amazing and was very professional but also very friendly. It was comforting throughout the buying process which is normally very stressful and he made it fun and was very professional but also very friendly. It was comforting throughout the buying process which is normally very stressful and he made it fun. Give the guy a raise!! More

Had a pleasant experience dealing with sales representatives. Was able to negotiate a reasonable price for my car. representatives. Was able to negotiate a reasonable price for my car. More

Kyle is awesome! Even though I was away from home, he carefully explained everything I needed to know over the text. He gave me a really great deal on the upgrade for my lease. Literally saved more than carefully explained everything I needed to know over the text. He gave me a really great deal on the upgrade for my lease. Literally saved more than a grand. All the staffs were nice too. I would definitely recommend this place to anyone More

Livingston was an excellent sales person. He truly cared about the car we purchased and making our experience positive about the car we purchased and making our experience positive More

Always transparent with their pricing and fair. Absolutely clean facility, helpful staff and good stock, even during the chip shortage. The staff are very knowledgeable and approachable, even after Absolutely clean facility, helpful staff and good stock, even during the chip shortage. The staff are very knowledgeable and approachable, even after the sale is completed. Second Volkswagen purchase this year, highly recommended. More