Honolulu Volkswagen

Mahalo for the great service My wife and I were very happy with our Jetta and when our lease was up, we intended to buy it. Jeff called us up to help us walk through the process a My wife and I were very happy with our Jetta and when our lease was up, we intended to buy it. Jeff called us up to help us walk through the process and let us know that we had other options that were better for our situation. We were very busy and live all the way on the West side, but Jeff was very patient and accommodating and was willing to meet us when it was convenient for us. We ended up meeting him late in the evening right before closing and ended up driving home with a new Jetta that night. Jeff stayed late with us when all of his coworkers already left and even filled up our tank with gas, washed the car, and detailed it for us as well. He did a great job, but he still told us to come back when it was convenient for us to get it detailed again when the professional detailer was working. The only time we could do it was during his lunch break, so he gave up his lunch break to make sure everything was perfect with our new car and that we knew all of the features that our new Jetta had. We were super impressed and satisfied with Jeff's service, our experience with him, the price, and our new car and would highly recommend anyone even remotely interested in a car, to give Jeff a call. More

Excellent service Purchased a new VW Jetta SEL from EJ Sales. He sent me information through email of the different models and helped me with any info I needed to make Purchased a new VW Jetta SEL from EJ Sales. He sent me information through email of the different models and helped me with any info I needed to make a more informed decision. He was very knowledgeable and nice. Never felt pressured or hassled on the negotiation process either. I would recommend him and the dealership for your next car buying experience. More

Excellent Jeremy Fontes helped us with the sale of a used car to the dealership. We were using the USAA program that helps find buyers for used cars. Jeremy w Jeremy Fontes helped us with the sale of a used car to the dealership. We were using the USAA program that helps find buyers for used cars. Jeremy was professional and thorough, and went the extra mile to help us finish the transaction. We were very impressed with Jeremy, this purchase program, and the dealership, More

Play it again Three years ago I leased my first Jetta. I went back, and met with Jeff who basically sat and listened to what I expected this time around and listen Three years ago I leased my first Jetta. I went back, and met with Jeff who basically sat and listened to what I expected this time around and listen is exactly what he did. He didn't try to "sale" me anything but he did present me with best available options. He also didn't come across as being a "pushy salesman," more like a member of my family, like a cousin. Long story short, it's much better when making a deal with "family" rather than a "stranger" who might want to take advantage of you. I had an awesome experience at HVW and will recommend my family and friends to, "Go see cousin Jeff" if they're looking to buy or lease a new car! More

Highly Recommend I had an amazing experience with Honolulu VW! The salesperson I worked with is named Jeff, and I recommend him highly! He genuinely cares about his cu I had an amazing experience with Honolulu VW! The salesperson I worked with is named Jeff, and I recommend him highly! He genuinely cares about his customers and wants to make certain that they get the best match for their wants, needs, and finances. Honolulu VW and Jeff worked with me for over a month, and Jeff was able to find a deal and a car that worked for me and will help me build my credit. And I love my new car to top it all off!!!! To be honest, the general pushiness of salespeople can freak me out and send me running the other direction on most days, but Jeff felt more like a trusted friend. He is not your average salesperson! Honolulu VW did a great job--so if you're looking for a car, head their way! More

all about the experience Excellent experience, friendly staff, cool and clean showroom, casual negotiating - no hard grind like the other places. Angela and Emma made is so ea Excellent experience, friendly staff, cool and clean showroom, casual negotiating - no hard grind like the other places. Angela and Emma made is so easy to get a new GTi More

Mileage checkup Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to completion. (suggestion: during busy hours, you might want to consider pulling numbers to check in at desk) Chris (shuttle) was hospitable in asking, although I didn't require his service. And to the car washing detail, thank you for that added perk. I appreciate your hard work. More

Quick and sufficient Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without surprises. Overall great experience. More

warning light (catalytic converter) this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. More

Great customer service Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great serv Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great service from dealership. More