Honolulu Volkswagen

Excellent Jeremy Fontes helped us with the sale of a used car to the dealership. We were using the USAA program that helps find buyers for used cars. Jeremy w Jeremy Fontes helped us with the sale of a used car to the dealership. We were using the USAA program that helps find buyers for used cars. Jeremy was professional and thorough, and went the extra mile to help us finish the transaction. We were very impressed with Jeremy, this purchase program, and the dealership, More

Play it again Three years ago I leased my first Jetta. I went back, and met with Jeff who basically sat and listened to what I expected this time around and listen Three years ago I leased my first Jetta. I went back, and met with Jeff who basically sat and listened to what I expected this time around and listen is exactly what he did. He didn't try to "sale" me anything but he did present me with best available options. He also didn't come across as being a "pushy salesman," more like a member of my family, like a cousin. Long story short, it's much better when making a deal with "family" rather than a "stranger" who might want to take advantage of you. I had an awesome experience at HVW and will recommend my family and friends to, "Go see cousin Jeff" if they're looking to buy or lease a new car! More

Highly Recommend I had an amazing experience with Honolulu VW! The salesperson I worked with is named Jeff, and I recommend him highly! He genuinely cares about his cu I had an amazing experience with Honolulu VW! The salesperson I worked with is named Jeff, and I recommend him highly! He genuinely cares about his customers and wants to make certain that they get the best match for their wants, needs, and finances. Honolulu VW and Jeff worked with me for over a month, and Jeff was able to find a deal and a car that worked for me and will help me build my credit. And I love my new car to top it all off!!!! To be honest, the general pushiness of salespeople can freak me out and send me running the other direction on most days, but Jeff felt more like a trusted friend. He is not your average salesperson! Honolulu VW did a great job--so if you're looking for a car, head their way! More

all about the experience Excellent experience, friendly staff, cool and clean showroom, casual negotiating - no hard grind like the other places. Angela and Emma made is so ea Excellent experience, friendly staff, cool and clean showroom, casual negotiating - no hard grind like the other places. Angela and Emma made is so easy to get a new GTi More

Mileage checkup Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to Jessica was helpful initially in making my service appt as well as on the day of service...keeping me informed as to the car's service progress up to completion. (suggestion: during busy hours, you might want to consider pulling numbers to check in at desk) Chris (shuttle) was hospitable in asking, although I didn't require his service. And to the car washing detail, thank you for that added perk. I appreciate your hard work. More

Quick and sufficient Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without Easy to schedule an appointment online. Staff is friendly and explanation what will be done is comprehensive and transparent. Billing is clear without surprises. Overall great experience. More

warning light (catalytic converter) this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. this was fixed under warranty altho we were told that this sensor had been replaced before due to it being faulty. hoping this doesn't happen again. More

Great customer service Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great serv Sales associate gave detailed service work done. Very friendly and genuinely kind. Complimentary car wash was nice... thank you for overall great service from dealership. More

Service Everything was remedied with service. Check engine light has been ON for several years. Was told, years ago, nothing wrong diagnosed except light wa Everything was remedied with service. Check engine light has been ON for several years. Was told, years ago, nothing wrong diagnosed except light was ON. Have consistently check oil/fluid levels to ascertain they were maintained. Light was OFF upon leaving VW but was back ON by the time we got home. Otherwise, GREAT More

10000 servicing It was an excellent service experience. Dylan was helpful and polite and kept me informed at all times. The service was quick and all seems in excelle It was an excellent service experience. Dylan was helpful and polite and kept me informed at all times. The service was quick and all seems in excellent order. Thank you all. More