Honolulu Volkswagen

Started off being uncomfortable w/ & ended great w/ another My visit began w/ a girl who never smiled once while I was in her present. She did make eye contact while I was explaining my reasoning for being ther My visit began w/ a girl who never smiled once while I was in her present. She did make eye contact while I was explaining my reasoning for being there. For me it was very uncomfortable feeling especially since I was only her second customer of the morning. Then without any explanation for why, I was transferred to Jessica. At first I thought I did something wrong but Jessica was super awesome at making me feel comfortable. Felt like we were best friends. She did tell me about why I was transferred to her which was no big deal. She was very professional & friendly. Although I was disappointed with the other girl and not getting my navigation update, Jessica made me forget about the negativity and I left feeling comfortable. On a side note I did see the other girl smile when she was talking to her co-workers but not with the customers. More

Very satisfied with our visit Kamden was our sales associate. He was very honest and he really did whatever it took to help us out. My husband and I had an issue with another car s Kamden was our sales associate. He was very honest and he really did whatever it took to help us out. My husband and I had an issue with another car so we wanted to do a trade-in. Everyone was friendly and we were able to figure things out to get rid of our old car and get a new one. More

Excellent customer service The best part of my car shopping experience with VW and Emma Fujimoto was how accommodating she was, and her diligence in helping me find the perfect The best part of my car shopping experience with VW and Emma Fujimoto was how accommodating she was, and her diligence in helping me find the perfect car at the right price. Awesome!!! More

Great car, Helpful service The dealership was very helpful in selecting my car and working with me. Unlike most dealerships, they were not very pushy at all. Gave me space when The dealership was very helpful in selecting my car and working with me. Unlike most dealerships, they were not very pushy at all. Gave me space when I needed it, available to answer questions when asked and didn't try to convince me to buy then and there when I said I needed to think about it. They even were kind enough to provide us dinner when they were doing a food run while we were signing papers. Not to mention they are one of the few dealerships in Hawaii without a Hawaii mark up, listing their vehicles for the MSRP. All in all, I would definitely recommend this dealership. More

Exemplary Service! The experience was smooth, fast and enjoyable! I was well cared for and my needs were exceeded! I enjoyed the entire experience! Great job! Ricardo Sa The experience was smooth, fast and enjoyable! I was well cared for and my needs were exceeded! I enjoyed the entire experience! Great job! Ricardo Sablan More

Ease and Comfort Everyone was focused on making sure my questions and concerns were addressed before I had to make any decisions. I felt very comfortable throughout t Everyone was focused on making sure my questions and concerns were addressed before I had to make any decisions. I felt very comfortable throughout the entire process. Even the signing process was quick; I spent less than 30 minutes at the table and more time where I wanted to be. More

Great service Over all very attentive, but not pushy. Also works very to get you what you want, great job! Willy would recommend to friends, and would definitely go Over all very attentive, but not pushy. Also works very to get you what you want, great job! Willy would recommend to friends, and would definitely go back More

Quick and smooth Brian Nakashima was very helpful throughout the whole process of purchasing my vehicle. From when the vehicle arrived at the dealership to signing the Brian Nakashima was very helpful throughout the whole process of purchasing my vehicle. From when the vehicle arrived at the dealership to signing the papers More

Extremely helpful! everyone here made buying our first car a breeze! Everyone was incredibly helpful! All of our questions were answered, and we didn't feel pushed at al everyone here made buying our first car a breeze! Everyone was incredibly helpful! All of our questions were answered, and we didn't feel pushed at all to make any decisions! They even drove our new car for us all the way to Kaneohe (about a 30min drive) for us. Thank you all again! More