Honolulu Volkswagen

Fast, knowledgeable & efficient Jessica moved me through the processes of checking in and out quickly at the same time as she intelligently answered my questions. She also reviewed t Jessica moved me through the processes of checking in and out quickly at the same time as she intelligently answered my questions. She also reviewed the service report mos thoroughly. More

Great service It was easy to book the appointment online and the staff was friendly as always. Even if I hadn’t purchased the service plan with the car, I would bri It was easy to book the appointment online and the staff was friendly as always. Even if I hadn’t purchased the service plan with the car, I would bring it back here for servicing. Thanks guys! More

Jessica is awesome Even though I was depressed after knowing how expensive my repair would cost, Jessica explained things in details patiently and also in a way gave me Even though I was depressed after knowing how expensive my repair would cost, Jessica explained things in details patiently and also in a way gave me an emotional support as well. What a great customer service! More

Great Customer Experience Even though the wait was longer than anticipated (still only about an hour) I didn’t mind because the staff kept offering snacks (matcha mochi and can Even though the wait was longer than anticipated (still only about an hour) I didn’t mind because the staff kept offering snacks (matcha mochi and candies) and checking on us in the waiting area. The staff were welcoming to all who came into the center. The guy who assisted me (wish I could recall his name) was apologetic for the wait, which was not bad at all, but was funny and engaging. Great experience! Clean facility and nice amenities in the waiting area. Awesome staff. More

Jessica is #1 Jessica is the diamond in the department. She exemplifies what customer service should be. After three tries I believe we finally got our engine p Jessica is the diamond in the department. She exemplifies what customer service should be. After three tries I believe we finally got our engine problem fixed. I definitely recommend Honolulu Volkswagen service Department due to Jessica. More

tire damage I called Jessica at the dealership and explained that I had some potentially dangerous tire damage. She was great in getting time for me to bring in t I called Jessica at the dealership and explained that I had some potentially dangerous tire damage. She was great in getting time for me to bring in the car that day. While inspecting the tire, we noticed a potential alignment problem where the inside edge of my tire was completely worn out. They were able to replace the tire and complete an alignment that afternoon. It ended up being really lucky that I damaged the tire. If I hadn't had the tire inspected, I would have had a dangerous blow-out. I'm grateful for the thorough inspection and the dealership helping me out promptly with no notice. Jessica was very helpful, and I wouldn't hesitate to recommend the dealership. More

Surprising luxury car Surprising find with 2018 Passat. Has luxury, technology and comfort. Experience with Emma was fantastic, she was professional, patient and knowledgab Surprising find with 2018 Passat. Has luxury, technology and comfort. Experience with Emma was fantastic, she was professional, patient and knowledgable. One sour spit was new car had minor glitch but it was fixed. Alysaa took care of me and explained repair process. She was very polite. More

VW Jetta Servicing 4/4/18 Great customer service!!! Jessica was friendly and knowlegeable about the servicing process and packages offered for my VW Jetta. I appreciate the g Great customer service!!! Jessica was friendly and knowlegeable about the servicing process and packages offered for my VW Jetta. I appreciate the great care and customer service. More

Great customer service The staff here provides top notch customer service. They do an excellent job of following up and keeping me informed with the status of my service an The staff here provides top notch customer service. They do an excellent job of following up and keeping me informed with the status of my service and approximate time of completion. They go the extra step to find additional savings and truly embody the spirit of Aloha! More

Monday Morning Called Monday as soon as the service center opened at 07:00, Jessica answered and listened patiently as I explained my issue. Her understanding and e Called Monday as soon as the service center opened at 07:00, Jessica answered and listened patiently as I explained my issue. Her understanding and easygoing personality continued when I checked in with her at the Service Center. She thoroughly explained all of the paperwork. And even checked on me while I waited in the lounge as my car was being repaired. More