Honolulu Volkswagen

Jessica is #1 Jessica is the diamond in the department. She exemplifies what customer service should be. After three tries I believe we finally got our engine p Jessica is the diamond in the department. She exemplifies what customer service should be. After three tries I believe we finally got our engine problem fixed. I definitely recommend Honolulu Volkswagen service Department due to Jessica. More

tire damage I called Jessica at the dealership and explained that I had some potentially dangerous tire damage. She was great in getting time for me to bring in t I called Jessica at the dealership and explained that I had some potentially dangerous tire damage. She was great in getting time for me to bring in the car that day. While inspecting the tire, we noticed a potential alignment problem where the inside edge of my tire was completely worn out. They were able to replace the tire and complete an alignment that afternoon. It ended up being really lucky that I damaged the tire. If I hadn't had the tire inspected, I would have had a dangerous blow-out. I'm grateful for the thorough inspection and the dealership helping me out promptly with no notice. Jessica was very helpful, and I wouldn't hesitate to recommend the dealership. More

Surprising luxury car Surprising find with 2018 Passat. Has luxury, technology and comfort. Experience with Emma was fantastic, she was professional, patient and knowledgab Surprising find with 2018 Passat. Has luxury, technology and comfort. Experience with Emma was fantastic, she was professional, patient and knowledgable. One sour spit was new car had minor glitch but it was fixed. Alysaa took care of me and explained repair process. She was very polite. More

VW Jetta Servicing 4/4/18 Great customer service!!! Jessica was friendly and knowlegeable about the servicing process and packages offered for my VW Jetta. I appreciate the g Great customer service!!! Jessica was friendly and knowlegeable about the servicing process and packages offered for my VW Jetta. I appreciate the great care and customer service. More

Great customer service The staff here provides top notch customer service. They do an excellent job of following up and keeping me informed with the status of my service an The staff here provides top notch customer service. They do an excellent job of following up and keeping me informed with the status of my service and approximate time of completion. They go the extra step to find additional savings and truly embody the spirit of Aloha! More

Monday Morning Called Monday as soon as the service center opened at 07:00, Jessica answered and listened patiently as I explained my issue. Her understanding and e Called Monday as soon as the service center opened at 07:00, Jessica answered and listened patiently as I explained my issue. Her understanding and easygoing personality continued when I checked in with her at the Service Center. She thoroughly explained all of the paperwork. And even checked on me while I waited in the lounge as my car was being repaired. More

Service for my vehicle Prompt communication with me about what needed to be done and how long it would be. No upsell or pressure for anything else, just service and satisfac Prompt communication with me about what needed to be done and how long it would be. No upsell or pressure for anything else, just service and satisfaction. More

HONOLULU VW SERVICE Excellent service, on time and on schedule. The service rep., Jessica, is awesome and professional. Looking forward to my next visit. Keep up with t Excellent service, on time and on schedule. The service rep., Jessica, is awesome and professional. Looking forward to my next visit. Keep up with the good work. More

Good service in Honolulu Alyssa was most knowledgeable and really wanted to get the problem resolved well for me and for VW dealership. Took time and gave personal care and in Alyssa was most knowledgeable and really wanted to get the problem resolved well for me and for VW dealership. Took time and gave personal care and interest in situation even when I was quite frustrated. She is a large part of why I would return for service here, because she saw the job thru to the end(3 services for same problem) and really worked with the service team to get the problem resolved. Sevrvice team was also very responsive and worked diligently to resolve issue. More

Excellent Service It's always a pleasure working with the service department. Jessica is excellent, she gets me in quickly, updates me on the repair progress, ensures It's always a pleasure working with the service department. Jessica is excellent, she gets me in quickly, updates me on the repair progress, ensures every issue is handled efficiently and the customer is happy. You guys are awesome! More