Honolulu Volkswagen

EXCELLENT CUSTOMER SERVICE I want to thank Mr. Livingston Rowan for his outstanding work, allowing us to make the prefect choice and the best price for our 2019 Volkswagen Bee I want to thank Mr. Livingston Rowan for his outstanding work, allowing us to make the prefect choice and the best price for our 2019 Volkswagen Beetle Final Edition, with his patience, positive personality, it helped us to keep everything in perspective, for this choice. If you are looking to purchasing or leasing a vehicle, ask for this guy, “he is a blessing.” More

Smooth and organized From the moment I arrived and was greeted I felt like these folks were professional and wanted to make things right for me. I was kept informed and kn From the moment I arrived and was greeted I felt like these folks were professional and wanted to make things right for me. I was kept informed and knew what was being done with my vehicle at all times. The shuttle ride was pleasant and the service tech called right when he said he would. I was pleased to learn that a couple of extra items were taken care of, including a recall service, without affecting the smooth process of getting me back in my car (and clean to boot!). More

Accommodating John answered the phone and was friendly and courteous re: my impromptu appt.. Jessica explained the servicing contract and I was out in an hour. I c John answered the phone and was friendly and courteous re: my impromptu appt.. Jessica explained the servicing contract and I was out in an hour. I came in for an outed light..and was also informed by the service staff to watch for a possible oil leak and to have it rechecked... Wow. More

Great service and very friendly The service employees are always nice, very respectful, and patient. They alert me to upcoming services required and fully explain what's going on. Th The service employees are always nice, very respectful, and patient. They alert me to upcoming services required and fully explain what's going on. Thanks team! More

Dutiful, Personable and Work Well Done Mike is very friendly and, moreover, on top of things. Alyssa (and her natural Jersey accent) ;) was very nice and attentive, as well. Our car was i Mike is very friendly and, moreover, on top of things. Alyssa (and her natural Jersey accent) ;) was very nice and attentive, as well. Our car was in the shop for several weeks. I had to bug him a few times to get this or that out of the back or glove compartment and such. He was very accommodating. I always felt welcomed. It has been a few weeks since, and our Volks is rolling well! More

Post-deployment vehicle maintenance Jessica was a big help answering my questions and getting my car serviced upon returning from deployment. Always a pleasure to deal with. Also, Jessica was a big help answering my questions and getting my car serviced upon returning from deployment. Always a pleasure to deal with. Also, the mechanic showed me some damage and explained things more thoroughly when I had some questions. More

Excellent Customer Service Customer service was awesome. Before I spent a fortune Jessica made sure the VW service team thoroughly examined my vehicle to determine the problem. Customer service was awesome. Before I spent a fortune Jessica made sure the VW service team thoroughly examined my vehicle to determine the problem. I left the dealership spending less than $40. Much needed savings during the holiday season!! More

Parking was an issue Great customer service, except for 2 issues: 1) The parking lot is too congested with practically no guest parking. I had to wait for a stall when I Great customer service, except for 2 issues: 1) The parking lot is too congested with practically no guest parking. I had to wait for a stall when I got there, and when I left someone else was waiting for my stall. 2) Not enough seating in the guest lounge area. I was not able to sit in the area with the couches, tv and refreshments while I waited for my car to be serviced because it was too full with people. More

Excellent service Had to do the 30,000 mile maintnance and update due to a re call. Was told it was going to be about 2-3 hours. They got done in less than 2. And the l Had to do the 30,000 mile maintnance and update due to a re call. Was told it was going to be about 2-3 hours. They got done in less than 2. And the lobby was excellent. Plenty of coffe! More

thanks jessica!!!! Jessica is the best ever. always sweet when I bring my car for service. it feels like I've known her for years and years!!! thanks you so much Jessic Jessica is the best ever. always sweet when I bring my car for service. it feels like I've known her for years and years!!! thanks you so much Jessica for all your help and your friendly smile!!! continue with what you do cuz you're really good at it!!! please don't quit anytime soon cuz I wouldn't want to deal with anyone else. mahalo and thank you More