Honolulu Volkswagen | Page 15

Shady Sales Tactics A friend described his awful and nightmarish experience with this dealership over the weekend. My friend was looking to trade-in his pick-up truck for A friend described his awful and nightmarish experience with this dealership over the weekend. My friend was looking to trade-in his pick-up truck for a mini-van. In the sales discussion process he provided the salesperson with his truck's vehicle registration and safety docs so they could verify make, model and year of vehicle and assess trade-in value. After hours of haggling and given the run-around, my friend simply felt he was not going to get a fair and reasonable deal, so he decided to take his business elsewhere. Upon leaving the dealership, my friend did not realize it until Sunday that the salesperson forgot to return his vehicle documents. Shortly after he left the Honolulu Volkswagen dealership (and not realizing that they forgot to return his vehicle docs), my friend decided to share his horrible experience by writing a customer review via dealership's customer feedback site. The next day (Sunday), after realizing that he had forgotten his vehicle docs, my friend called up the dealership and was again given the run-arounds, including placing him on hold for more than 30 mins and at one point hanging up on him. After several attempts at trying to speak to someone with knowledge on his vehicle docs, a manager finally came on the line and advised my friend that his vehicle docs were inadvertently thrown into the locked shredder box and could not be retrieved. My friend then decided it was time to report this incident to the Police. The Police advised him that this was an all too common tactic used by some dealerships and that they will call them up to produce his vehicle docs or it will be treated as a misdemeanor offense. Sure enough, on Monday morning the dealership dispatched a driver to personally deliver the vehicle documents to my friend's residential mail box. Needless to say, this is a shameful, greedy, and disingenuous ploy by a dishonest vendor. Shame on the few shady sales reps and managers who bring negative light on the hundreds of professional, fair-minded, and hard working sales reps on the island. More

Amazing customer service!!! I would totally recommend this store!!! Shout out to EJ. He was very helpful and knowledgeable. He made our experience amazing! We got a very nice fa I would totally recommend this store!!! Shout out to EJ. He was very helpful and knowledgeable. He made our experience amazing! We got a very nice family car. My kids ages 14 and 6 love it so much!!! The store is clean and so much to offer!!! Thank you! More

Best experience Livingston, one of the best salesmen there. He always had a positive attitude and was very open during the process of buying the car. He gave us the b Livingston, one of the best salesmen there. He always had a positive attitude and was very open during the process of buying the car. He gave us the best possible price. If you want a great deal and fun experience, come see Livingston. Dillion was awesome as well. I am very happy my new car. More

Amazing Service! From start to finish, this auto purchase has been very smooth. Working with Livingston has been great, he's met my expectations and helped me every st From start to finish, this auto purchase has been very smooth. Working with Livingston has been great, he's met my expectations and helped me every step of the way. Great customer service at Honolulu Volkswagon More

Bought a vehicle Best dealership I’ve ever been too. Feels like a family. Really knowledgeable and helpful in every aspect. Livingston was remarkable, let the car sel Best dealership I’ve ever been too. Feels like a family. Really knowledgeable and helpful in every aspect. Livingston was remarkable, let the car sell itself More

Great customer service They are the best. They fix my problem at low cost. They also give me a free detail. Repairs are done in timely manner. Mahalo They are the best. They fix my problem at low cost. They also give me a free detail. Repairs are done in timely manner. Mahalo More

Excellent Customer Service I was referred to Honolulu VW by a friend who takes his family cars there for service. I was very happy with the customer service I received from Jess I was referred to Honolulu VW by a friend who takes his family cars there for service. I was very happy with the customer service I received from Jessica Balles. She spent extra time and energy in helping me to understand the issues with my car and the warranty and the pricing. She was extremely welcoming, helpful, and professional. She was very patient in hearing about all my concerns and addressed them all courteously and quickly. Mahalo! More

Honolulu VW is Best Honolulu Dealer! Ask For Livingston! I just got hired at my new job 3 weeks. I had no down payment. But Livingston and the VW team still got me a 2013 VW in mint cond Ask For Livingston! I just got hired at my new job 3 weeks. I had no down payment. But Livingston and the VW team still got me a 2013 VW in mint condition. They worked very very hard. I will definitely get my next car from this dealer. More

Very Courtesy and hellpful. To get the best and fast service customer need, The employee can serve customer with comfortable and friendly environment. Most of all get the best To get the best and fast service customer need, The employee can serve customer with comfortable and friendly environment. Most of all get the best discount we can have. More

Service with Aloha Every aspect of my experience with Honolulu Volkswagen has always been superb. From the ease of scheduling appointments to the amazing staff and high Every aspect of my experience with Honolulu Volkswagen has always been superb. From the ease of scheduling appointments to the amazing staff and high quality service- I couldn’t be more satisfied! Jessica Balles is a true professional. She is very thorough in reviewing what services will be preformed and prompt in updating me with the progress. The way she treats each customer with her genuine spirit of Aloha is exceptional. More