Honolulu GMC Cadillac - Service Center

CHESTER AND RICK RULE!!! The serice offered by these guys and their team is summed up in 2 words - professional and competent. I like being treated as "our most important cu The serice offered by these guys and their team is summed up in 2 words - professional and competent. I like being treated as "our most important customer". I like It!!!! More

"Excellent Customer Service" Rick Rodrigues and his group of outstanding service department professionals made a hugh difference during my last service visit. They understood the Rick Rodrigues and his group of outstanding service department professionals made a hugh difference during my last service visit. They understood the concerns I had with the performance of the vehicle and ensured that I had over 1.5hrs with the lead mechanic working to address concerns with my cars performance. The mechanic went with me on a test drive and explained in laymen terms performance concerns that I expressed when I brought the vehicle in for service. Rick continued to show how his team were determined to ensure all my concerns were resolved. His team coordinated the repair of some scratches to the roof and hood of my vehicle; what really impressed me was their proactive approach to coordinating the reapplication of my car sealant protectant to both the hood and roof--something his team was not responsible for coordinating. I've regained a considerable amount of confidence back in the Cadillac brand based on the excellent service that Rick Rodrigues and his Service Department Customer Representative Team provided to me. Outstanding example of Luxury Car Service. More

Great Experience Marco was great to work with. He made you fel very comfortable and at ease. Definitely and highly reommended. I look forward to a another great expe Marco was great to work with. He made you fel very comfortable and at ease. Definitely and highly reommended. I look forward to a another great experience. More

Change Oil and Courtesy Check-up Very professional, awesome customer service. the guy who work and take my vehicle fore service is veru plesant and very welcoming to customer. He's a Very professional, awesome customer service. the guy who work and take my vehicle fore service is veru plesant and very welcoming to customer. He's a keeper and I just can't remember his name. More

I'll always suggest this dealership I wish I would have purchased my vehicle through this Buick dealership instead of Cutter in Waipahu. At least I can take my car here for Maintanence. I wish I would have purchased my vehicle through this Buick dealership instead of Cutter in Waipahu. At least I can take my car here for Maintanence. Everyone is so nice and friendly and helpful. More

Improved service Compared to my last visit this service appt. was good. Service adv. was knowledgable and courteous and explained costs. Car was ready to go at pickup Compared to my last visit this service appt. was good. Service adv. was knowledgable and courteous and explained costs. Car was ready to go at pickup time. More

Very satisfied Everyone was very helpful. The car was returned on time and in good condition, Parts were ordered for future repairs and will be installed when avail Everyone was very helpful. The car was returned on time and in good condition, Parts were ordered for future repairs and will be installed when available. More

Started out bad but after working with Kevin S. All good! Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much Thank God for Kevin Smith - Great Professional Manager! It's about time this dealership got a good Manager! I think the dealership will do much better now that Kevin is managing! Much Mahalos, Marten Speckin More

Efficient & friendly. I have a problem with a sound in my steering column. I asked about this when I had my car serviced. I was informed that GMC is aware of the problem, I have a problem with a sound in my steering column. I asked about this when I had my car serviced. I was informed that GMC is aware of the problem, but has been unable to provide a solution. I was told by the service provider at Honolulu Buick GMC Cadillac that they will get back to me about the problem when GMC notifies them of the solution. I was also informed that I will have no problem with steering and it is perfectly all right to continue to drive with this sound. I'm hoping that a solution will be found soon. More

Maintenance made easy Service advisor Stan is great! From working with him on previous engine issues, I know he is very trustworthy. So when he recommended new tires and Service advisor Stan is great! From working with him on previous engine issues, I know he is very trustworthy. So when he recommended new tires and wiper blades during maintenance check, I had no qualms about following his advice. Since I was late in in returning his call for these items, I was very happy all the work was done that same day. Thanks to Stan! Shuttle driver Virg is terrific! Just like riding with your friend driving. More