Honolulu GMC Cadillac - Service Center

service advisor first rate as usual service advisor Winchester Ascuncion was very helpful and cooperative. service excellent. My experience over the past four years (this is m as usual service advisor Winchester Ascuncion was very helpful and cooperative. service excellent. My experience over the past four years (this is my second vehicle) with this employee and the service department as a whole is excellent. More

Oill Change/ Service Department Every person that we have worked with there is so helpful. Would've given 5 stars but it is too hard to get a call back from service department. When Every person that we have worked with there is so helpful. Would've given 5 stars but it is too hard to get a call back from service department. When calling in to make an appt you must leave a message. More

Outstandimg It took a very short time to accomplish a great deal and the results of the service were truly outstanding.. The service advisor "Isaac Rivera" was It took a very short time to accomplish a great deal and the results of the service were truly outstanding.. The service advisor "Isaac Rivera" was very knowledgeable and pleasant to deal with. It was one of my best visits. More

All ways a pleasure The new GM James seems to really care ...I have bought five cars from this dealership including one used .....it's always like dealing with friends a The new GM James seems to really care ...I have bought five cars from this dealership including one used .....it's always like dealing with friends and as a matter of fact they delivered a couple of the cars directly to my door 20 miles away ... Chester in service is really friendly what more can I ask for ...donuts would be nice ...LOL More

Good Service This was the 3rd time I brought my truck in for service (oil change, point inspection, tire rotation) and it was by far the best experience. I think This was the 3rd time I brought my truck in for service (oil change, point inspection, tire rotation) and it was by far the best experience. I think it depends on who you get when you check in. The service associate that I had was pleasant, nice and professional. He called me when my truck was ready for pickup. When I arrived, he walked me to the receptionist and he personally got my truck. Don't remember his name but he has a cast on his arm. More

Service Alerted via email n ph to bring car in for serv. Came in 2x n told each time i wasnt sched. 1st appt sched online n informed dealership were exp prob Alerted via email n ph to bring car in for serv. Came in 2x n told each time i wasnt sched. 1st appt sched online n informed dealership were exp problems w/online site. 2 appt, called in prior to serv dept taking calls. The person who answered informed me to come in n wait due to not having an appt. I came in n told i couldnt bc there were too many walk ins. I cant brinf my car in duringbthe wk due to wrk off island leacing me to sched maintenance serv on Sat only. I strongly recommend open comm is needed w/all depts handling calls or monitoring online appts to inform serv dept. Its unprofessional & n inserv to consumers who bought cars from ur dealership. Very unhappy n frustrated! More

Great Experience! Chester Asunción, was very helpful and got me every discount that was allowable by company policy. He saved me some money. If I were to purchase a Chester Asunción, was very helpful and got me every discount that was allowable by company policy. He saved me some money. If I were to purchase a CPO in the future, since you guys just totally repaired my vehicle, I'am sure you will give me a great deal. More

Terrible service left 4 messages on the voice mail and with a live body to have him call me back on the status of my Cadillac. The had my car for 9 days. Car came wi left 4 messages on the voice mail and with a live body to have him call me back on the status of my Cadillac. The had my car for 9 days. Car came with run flat tires and they did not have a single one in inventory. They told me that they had to order it and it would take 3 days to come in. I also had an issue with the console display. They had the part in so I told them to start the repairs and order the tires. They have no loaners as they were out of them! So I had to rent a car. I will never purchase another car from them. More

great service!!!!! Staff was very friendly, even though I was late for my appointment, they were very accommodating. My car was ready, under the quoted time. Thank you Staff was very friendly, even though I was late for my appointment, they were very accommodating. My car was ready, under the quoted time. Thank you Buick!!!!! More

Bad service I was going out of town for a few days so I dropped off my car for service and to check my tires for the noise they were making when I returned from m I was going out of town for a few days so I dropped off my car for service and to check my tires for the noise they were making when I returned from my trip nothing had been done I left the car with them three more days they said my tires were bad and need to be changed this was over a month ago and to this day nothing has done not even a phone call. More