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688 Reviews of Honolulu GMC Cadillac - Service Center
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May 17, 2017
Thank Chester, Artie, Alisha and crew The crew there was very friendly and helpful. Shuttle service by Artie and Alisha is excellent and very helpful. Lucky I had purchased lithium insura The crew there was very friendly and helpful. Shuttle service by Artie and Alisha is excellent and very helpful. Lucky I had purchased lithium insurance. More
by Raquel Pascua
Employees Worked With
Artie and Alisha are very nice and helpful, Chester Asuncion
April 26, 2017
Unhappy customer Bought a 2014 Nissan Rogue like brand new. The SUV just came in to the lot. Since it was late in the evening didn't get to fully inspect the full in Bought a 2014 Nissan Rogue like brand new. The SUV just came in to the lot. Since it was late in the evening didn't get to fully inspect the full interior of the SUV in broad daylight. The sales person did admit it needed to be detailed and servicing change oil etc but I could bring it back which I mentioned I will in 2 days when I'm in the area. Took the SUV in for servicing and was told it will have to be left all day. Didnt mind at first but expected the whole works as promised. Not to mention I also informed the service guy that the panel under the seat was loose and needed fixing. When I picked up my car at 5pm it looked like it was only washed and vacuumed not really detailed. There were still some dirty markings in the interior walls door and seats. I could of done a better job. When I got home the panel under the seat fell off again. They really didnt fix it and looked like the plastic screws were broken and they attempted to apply glue which didnt work. I took the SUV back to the dealer and explained the broken panel and interior need to be detailed and showed them the marks. They said they will fix it. When I picked up SUV at around 3:30 they still hadnt fixed the panel and was told it wasnt covered under the warranty. I explained they sold it to me knowing they still needed to inspect and fix like new. Justin tried to explain this and that and gave excuses on behalf of the company. I could tell they just didnt want to spend the money on the parts that would cost about $500.00. They have no idea about customer service and only focus on sale of cars and not worrying about keeping customers happy even if it means spending extra to fix the issue which they can gain back in profit on a sale of another car. Poor sales and customer service skills. Dont know how to win back a customer. Will not refer anyone to this dealer. Not to mention servicing too is too long all day for such small jobs like oil change and detailing which was still not up to par but a waste of time. Jiffy Lube service is faster and even other car washes do a better detailing. Would never recommend anyone purchasing from this dealer. I regret my purchase with them. They may sound promising on sales of their vehicles but things get shady when it comes to servicing. You would think upper management would come out to see to satisfied customers but seems they dont care. More
by Matilda
Employees Worked With
Tiana, Justin Wood, Chester Asuncion
April 22, 2017
Best Car Dealer Ever Super Happy with the service I got from JASON and his BOSS MIKE other car dealers I went to was not good at all and finally here at GMC they had the b Super Happy with the service I got from JASON and his BOSS MIKE other car dealers I went to was not good at all and finally here at GMC they had the best and I mean the BEST SERVICE any one could ask for and yes I'm leaving here with a brand new car. Thanks to them More
by Suasefo0809
Employees Worked With
Michael Camara, Jason Jalayahay, Dennis Yamamoto
February 28, 2017
service advisor first rate as usual service advisor Winchester Ascuncion was very helpful and cooperative. service excellent. My experience over the past four years (this is m as usual service advisor Winchester Ascuncion was very helpful and cooperative. service excellent. My experience over the past four years (this is my second vehicle) with this employee and the service department as a whole is excellent. More
by mark s. kawata
Employees Worked With
winchester ascuncion
February 22, 2017
Oill Change/ Service Department Every person that we have worked with there is so helpful. Would've given 5 stars but it is too hard to get a call back from service department. When Every person that we have worked with there is so helpful. Would've given 5 stars but it is too hard to get a call back from service department. When calling in to make an appt you must leave a message. More
by gwenn2943
Employees Worked With
unknown because I forgot his name... But he was SO helpful
February 07, 2017
Outstandimg It took a very short time to accomplish a great deal and the results of the service were truly outstanding.. The service advisor "Isaac Rivera" was It took a very short time to accomplish a great deal and the results of the service were truly outstanding.. The service advisor "Isaac Rivera" was very knowledgeable and pleasant to deal with. It was one of my best visits. More
by Leary
Employees Worked With
Isaac Rivera
December 03, 2016
All ways a pleasure The new GM James seems to really care ...I have bought five cars from this dealership including one used .....it's always like dealing with friends a The new GM James seems to really care ...I have bought five cars from this dealership including one used .....it's always like dealing with friends and as a matter of fact they delivered a couple of the cars directly to my door 20 miles away ... Chester in service is really friendly what more can I ask for ...donuts would be nice ...LOL More
by Upbeat
Employees Worked With
Chester
October 16, 2016
Good Service This was the 3rd time I brought my truck in for service (oil change, point inspection, tire rotation) and it was by far the best experience. I think This was the 3rd time I brought my truck in for service (oil change, point inspection, tire rotation) and it was by far the best experience. I think it depends on who you get when you check in. The service associate that I had was pleasant, nice and professional. He called me when my truck was ready for pickup. When I arrived, he walked me to the receptionist and he personally got my truck. Don't remember his name but he has a cast on his arm. More
by GMCCanyon808
Employees Worked With
Guy with a Cast
October 03, 2016
Service Alerted via email n ph to bring car in for serv. Came in 2x n told each time i wasnt sched. 1st appt sched online n informed dealership were exp prob Alerted via email n ph to bring car in for serv. Came in 2x n told each time i wasnt sched. 1st appt sched online n informed dealership were exp problems w/online site. 2 appt, called in prior to serv dept taking calls. The person who answered informed me to come in n wait due to not having an appt. I came in n told i couldnt bc there were too many walk ins. I cant brinf my car in duringbthe wk due to wrk off island leacing me to sched maintenance serv on Sat only. I strongly recommend open comm is needed w/all depts handling calls or monitoring online appts to inform serv dept. Its unprofessional & n inserv to consumers who bought cars from ur dealership. Very unhappy n frustrated! More
by Jabbas
Employees Worked With
Same male associate assisted me when i came in for serv (young hefty Asian male)
September 17, 2016
Great Experience! Chester Asunción, was very helpful and got me every discount that was allowable by company policy. He saved me some money. If I were to purchase a Chester Asunción, was very helpful and got me every discount that was allowable by company policy. He saved me some money. If I were to purchase a CPO in the future, since you guys just totally repaired my vehicle, I'am sure you will give me a great deal. More
by Jean1926
Employees Worked With
Chester Asunción
