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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
728 Reviews
Call Service Center (808) 836-7007

728 Reviews of Honolulu GMC Cadillac - Service Center

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December 07, 2023

Fast and courteous service. Kept me informed about service. Came for an oil change and safety check and the tech noticed the brakes needed to be replaced, awesome service. More

by BJMAHIAI
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau
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Dec 07, 2023 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. Micah and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 07, 2023

Professional, knowledgeable, timely. Service is efficient, timely, I've always been satisfied, Thank you very much. More

by rrrickb
Recommend Dealer
Yes
Employees Worked With
Luis Diaz
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Dec 07, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 06, 2023

There was a small dent on my vehicle after being serviced and Micah said he would speak to his manager on Monday, still no response and now I have to call the service center to find out what is going on. More

by Rose
Recommend Dealer
No
Employees Worked With
Micah
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Dec 09, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 03, 2023

They have had my vehicle for nearly a month doing repairs and I've contacted them on 4 separate occasions with no return calls. I still do not have my vehicle. More

by Pamela LeGrand
Recommend Dealer
No
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Dec 06, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience, Pamela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

everything was good. . advisor and communication was good.. the only thing I ha e is I checked my oil level when I got home.. it was about 1 quart low. More

by WONGCRUZ
Recommend Dealer
Yes
Employees Worked With
diena
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 30, 2023

Honolulu Buick and Cadillac was able to solve my problem and find a fix in the local area, and they handled everything quite professionally. More

by None 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo I think. Not sure
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 26, 2023

I asked if my starter needed to be replaced because the quote said it was a customer complaint and they responded about something else, when I got the receipt back the comments front eh mechanics said they More

by beasttamer007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah
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Nov 30, 2023 -

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 24, 2023

Micah in service is the best! He got my car in and out quick. Fast friendly service! More

by Karkeez64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah
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Nov 27, 2023 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Micah, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 22, 2023

Friendly customer service, kept me informed about what was going on with my car service. More

by BIRDK002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cheigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Nov 24, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 17, 2023

My vehicle was left dirtier on the inside after a simple oil change. Not to mention all of the used protective papers were still left inside. Some dealers provide car washes and conduct complimentary inspec More

by User
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Nov 21, 2023 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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