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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
689 Reviews
Call Service Center (808) 836-7007

689 Reviews of Honolulu GMC Cadillac - Service Center

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December 21, 2023

Suppose to get follow-up call. Have not gotten. Never have the parts to fix the car. More

by POPERANN
Recommend Dealer
No
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Dec 24, 2023 -

Honolulu GMC Cadillac responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 21, 2023

Great service. Helpful and efficient. Finance team was helpful and made the paperwork process simple. More

by CURT9
Recommend Dealer
Yes
Employees Worked With
Sean
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Dec 21, 2023 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 20, 2023

Experience was great! The service that was provided was great. They both addressed what I needed and I left a happy customer More

by TONIHDIAS
Recommend Dealer
Yes
Employees Worked With
Andrew and Kalai
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Dec 20, 2023 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 20, 2023

Great experience friendly staff Felt welcomed, answered all my questions throughout the whole process. Kept me informed on the price changes. More

by SIMONAPITTMAN
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
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Dec 20, 2023 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 19, 2023

Awesome service & customer service Awesome service on my vehicle. Special request was met and Micah made it happen. More

by isac.pasion0
Recommend Dealer
Yes
Employees Worked With
Micah
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Dec 19, 2023 -

Honolulu GMC Cadillac responded

Thank you, Isac! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 19, 2023

Sasha was very professional, easy to work with. Not pushy and completed the vehicle purchase process very quickly. More

by JOE
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha!!
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Dec 19, 2023 -

Honolulu GMC Cadillac responded

Thank you for your kind review, Joe! We look forward to sharing your compliments with the team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 18, 2023

I did bring it in last minute on a Friday because it was over hearing while on the road unexpectedly. I didn't get an answer till Thursday when they actually looked at it. Wish I could have gotten a loaner More

by honoluluphoenix
Recommend Dealer
No
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Dec 21, 2023 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 18, 2023

The service was fast and efficient. I didn't have to wait long and be people were courteous. More

by abnaone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Iwasaki
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Dec 18, 2023 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad Jeff was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 17, 2023

They had good selection of car that I was looking for. The stuff at the front desk was friendly. More

by NAYA_ZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never meet any of them
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Dec 17, 2023 -

Honolulu GMC Cadillac responded

Naya, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

December 16, 2023

I'm satisfied. I like the service staff. Looking forward to my next service. I'm in heaven at Honolulu GMC. More

by dan.koyamatsu
Recommend Dealer
Yes
Employees Worked With
Micah
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Dec 16, 2023 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out, Dan. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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