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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.2
727 Reviews

727 Reviews of Honolulu GMC Cadillac - Service Center

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April 09, 2024

Great communication and the customer service is good! All the steps were explained in detail to me and I really appreciated that extra effort to make sure I was aware of what was going on. Micah is alw More

by VANESSA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
Apr 09, 2024 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you again for choosing Honolulu Buick GMC, Vanessa, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 09, 2024

I purchased a vehicle while on the mainland so it would be ready when I arrived in Honolulu. The sales staff are very knowledgeable and Extremely helpful in getting me through the process. I highly reco More

by PETERRADUSEWICZ
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Akira Wood
Apr 10, 2024 -

Honolulu GMC Cadillac responded

Thank you, Peter! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 03, 2024

Im upset cause my truck's door driver side has its paint chipped/damage. Now i need to return and have it fixed. How i wish the technician handling my vehicle during the regular maintenance be more careful More

by glennjoeffreyb
Recommend Dealer
Yes
Employees Worked With
Liana
Apr 03, 2024 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, Jeff, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 28, 2024

Good service Fast and nice waiting area Price was fair Documents were good Thank you More

by Donswrld1
Recommend Dealer
Yes
Employees Worked With
Liana or Heather
Jul 10, 2024 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 27, 2024

Louis was very helpful and patient for my many of follow up calls. He was also very helpful when picking up my car the wiper blade broke and he was able to replace and helped me come back in the following M More

by PARRISH.JERRICA
Recommend Dealer
Yes
Employees Worked With
Louis
Mar 27, 2024 -

PARRISH.JERRICA responded

I wanna talk you folks again for helping!

Mar 28, 2024 -

Honolulu GMC Cadillac responded

Jerrica, Thank you for taking the time to share your thoughts on working with Louis and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 25, 2024

Good customer service, wanted for my car finished less than 2 hours. Kept me informed by texting, on maintenance that I requested. More

by ROWLAND_S
Recommend Dealer
Yes
Employees Worked With
Car service maintenance department
Mar 26, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 13, 2024

Excellent professional service. And Excellent shuttle service too???? Would recommend there to family and friends ???? More

by HDUYENO
Recommend Dealer
Yes
Employees Worked With
Micah K. ????
Mar 13, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Micah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 12, 2024

Very accommodating, work was done fast Staff is friendly, I felt confident that what they did was great More

by BIRDK002
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 12, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 10, 2024

Came in for state inspection. Liana greeted with a smile and in a professional manner. During inspection, Liana noticed insurance needed updating. So, Liana expeditiously worked w More

by ERNESTOJUAREZ808
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liana
Mar 11, 2024 -

Honolulu GMC Cadillac responded

Thank you, Ernesto! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 07, 2024

Serviced my GMC as instructed in a timely manner Service adviser was professional and responsive More

by LEE_G808
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 07, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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