Honolulu GMC Cadillac

Charging $240 each for diagnostic of a headlight and a door handle. Big mistake having the brakes done there. $2300 later. Only went for a airbag recall, figured I have the other issues done at the same door handle. Big mistake having the brakes done there. $2300 later. Only went for a airbag recall, figured I have the other issues done at the same time. Brakes of course were a suggestion, my mistake, never again More

Frustrating experience with servicing. Have a check engine light problem that they could not diagnose. Light was initially intermittent and had to take the car in multiple times with no resolution. W engine light problem that they could not diagnose. Light was initially intermittent and had to take the car in multiple times with no resolution. When light stayed on, they worked on the car for two days and still could not come up with a suggested repair. Communicating via the service rep instead of the service technician was difficult. They need to provide status update before the end of the day so plans can be made if they feel the need to keep the car overnight. More

Best experience ever at a dealership by far! From the trade in appraisal to walking out with our dream car, the entire staff made each sure the buying process was seamless and stress free. We can’t say t trade in appraisal to walking out with our dream car, the entire staff made each sure the buying process was seamless and stress free. We can’t say thank you enough for our 2021 GMC Acadia AT4! More

Brought my truck in to fix a fog light for the 2nd time. I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tri I had a rough visit last time so I was skeptical; however, the service department really shined this go round. They were fast, helpful and really tried to help me get to work on time. Enterprise was supposed to come pick me up but they were really busy. The GMC staff ended up taking me instead. By the time I got my rental the GMC dealership called and told me my truck was ready. The fix was easier than expected and Irene made sure I didn’t have to wait. She had all of the paperwork ready to go. As a person who is always short on time, I appreciated that. There was another gentleman who helped me set up my appointment and he was also helpful and answered all of my questions. More

Had trouble starting the car a couple of mornings, so took it in without appointment. They were friendly, accommodating, and corrected the problem (replaced battery) in a reasonable time. I usually tak took it in without appointment. They were friendly, accommodating, and corrected the problem (replaced battery) in a reasonable time. I usually take the courtesy shuttle when I bring my car in, but since the shuttle wasn't available, they got my Lyft rides - I really appreciated that. Irene was very pleasant and explained everything to me. Great service advisor. More

Easy shopping experience. The staff were friendly and Easy shopping experience. The staff were friendly and easy to work with. They even got me lunch! Great experience, very accommodating, relativel Easy shopping experience. The staff were friendly and easy to work with. They even got me lunch! Great experience, very accommodating, relatively quick and easy. Mahalo! More

I was in an mild auto accident and desperate to get a new truck. Jon listened, found what I needed and delivered. Mahalo Nui Loa truck. Jon listened, found what I needed and delivered. Mahalo Nui Loa More

Very beautiful office. Very nice staff. Very beautiful cars. Yet it took 9 hours to do our car deal from start to finish. Very good overall. cars. Yet it took 9 hours to do our car deal from start to finish. Very good overall. More

Justen Chilcoat & Jonathan Palting were amazing to work with. Responded to all my question and made the buying process so smooth. Mahalo for your Outstanding customer service. with. Responded to all my question and made the buying process so smooth. Mahalo for your Outstanding customer service. More