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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

June 17, 2021

Good service, goes above and beyond for customer. I got the car in about 2 hours. Service managers and finance is also great. Overall very happy! More

by tracy_furuya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Wong, Shelly Mogote
Jun 17, 2021 -

Honolulu GMC Cadillac responded

Thank you, Tracy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 17, 2021

Service writer was very good, let me know when vehicle was ready and had paper work all prepared, didn’t have to wait too long.. More

by BIGBKALIHI007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jun 17, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 13, 2021

First time,I got my cadillac back after putting on four new tires and found black marking all over on my rims., Second, time, I had I took my in for repairs I found a crack on front drivers side headlight More

by PTSAKUMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Edwards
Jun 30, 2021 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. We don't want to lose you as a customer. We truly appreciate your loyalty to us. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 09, 2021

Samantha wasn’t very knowledgeable, address me by the wrong customer name Allen was very helpful and knowledgeable I would ask for him in the future More

by brbrmrqs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl, Alan Edwards
Jun 09, 2021 -

Honolulu GMC Cadillac responded

Thanks for leaving us a review! We're pleased that you enjoyed working with Alan and will take your feedback into account. All of us here at Honolulu Buick GMC Cadillac sincerely value your business and look forward to your next visit! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 08, 2021

Excellent customer service provided by Renard Terrel. Had a wonderful truck buying experience. Theresa at Finance section was very customer oriented and Herman in the Parts Dept was friendly. Irene at Servi More

by PGAWAN66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renard Terrel , Brian Wong, Irene Nicholson
Jun 09, 2021 -

Honolulu GMC Cadillac responded

Here at Honolulu Buick GMC , customer satisfaction is our #1 priority. Renard, Theresa and Herman always do their best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 05, 2021

Rating for GM policy of making trash batteries and then not having a warranty and charging $400+ for a new battery of the same "quality" .. Why would we purchase again vice going elsewhere for service/part More

by DOLPHIN2524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Earl
Jun 23, 2021 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. I'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to me directly to let me know the best way to contact you and I will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

June 03, 2021

The Honolulu Buick GMC Team was awesome. Great customer service. They were friendly and patient. Thank you again Jon Palting and Jeff Lee. Awesome experience. More

by TYRONELAUIFI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Jun 04, 2021 -

Honolulu GMC Cadillac responded

Thank you so much, Tyrone, for your kind words for Jeff and Jon, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we look forward to working with you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 02, 2021

My oil change and tire rotation took almost two hours to complete. That said I waited at the dealership, enjoyed the complementary coffee and teleworked. More

by KERVIN1021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jun 02, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We appreciate your patience and look forward to serving you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 30, 2021

Great experience. Called in the morning inquiring about a car. Upon my arrival, was greeted and shown to my salesman. Easy process buying the car More

by JKEY2827
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jon Palting
May 31, 2021 -

Honolulu GMC Cadillac responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 29, 2021

Salesperson, Sasha, introduced us to our new car. She explained all the features and took us on a test drive. My wife fell in love with our new car. More

by GREGORYHENDO
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Mansaw
May 31, 2021 -

Honolulu GMC Cadillac responded

Gregory, thank you for taking the time to share your thoughts on working with Sasha. We're glad to hear she and the team delivered such a great experience! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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