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Honolulu GMC Cadillac

Honolulu, HI

4.3
1,112 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,112 reviews

April 29, 2021

I'm 73 years old and never purchased a vehicle without physically seeing it. Jon Palting sent me photos and explained the vehicle in detail. Jon also pulled a rabbit out of his hat to get our vehicle shi More

by TED24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justen the GM 5 Starts, Jon Palting
Apr 29, 2021 -

Honolulu GMC Cadillac responded

Thank you so much, Ted, for choosing Honolulu Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 28, 2021

Samantha was very professional, in explaining what was Samantha was very professional, in explaining what was required for the vehicle to be serviced. She took the time to answer any questions, being th More

by VFLHAWAII
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Apr 28, 2021 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Samantha here at Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 28, 2021

From start to finish my car buying experience at Honolulu GMC was nothing but positive. Everyone that I worked with was very helpful. The sales team specifically, Jon, answered all of my questions, was not e More

by SUNNITA.JENSEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting
Apr 28, 2021 -

Honolulu GMC Cadillac responded

Sunnita, It's great to hear that Jon was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 26, 2021

Will never do business with this dealership again. Took them 2 months to fix a truck I bought from them. Plates were registered as stolen and I got pulled over in the truck for it. Total lack of communicat More

by BRENTRWOODARD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Chillcoat, Sean Peros, Matt Marks
May 13, 2021 -

Honolulu GMC Cadillac responded

Brent, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 26, 2021

They fixed the problem. But took too long to get the part. So I was out of my truck for about 7 days. And the rental was too small More

by MJACOB13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Apr 26, 2021 -

Honolulu GMC Cadillac responded

Thank you for your very kind review. Samantha and our team strive to make sure that all of our customers leave happy, we are sorry it took longer than expected to receive the parts required to get you back on the road. We hope you will give us another chance to turn this around for you. We appreciate your feedback . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 26, 2021

Jon P. and the financing team was very patient and professional. I'll recommend anyone to shop at Honolulu Buick GMC! Great Job throughout the purchasing process. More

by TRICOMTECHNOLOGIES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Palting, Tina Amadeo
Apr 27, 2021 -

Honolulu GMC Cadillac responded

It's fantastic to hear that Jon and the rest of our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

April 23, 2021

Jeffrey did a great job keeping me informed about service on my new car. He bent over backwards to make sure I was happy and worked with my schedule. More

by jeff-moore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Honolulu GMC Cadillac responded

Thank you for the kind words for Jeff in our service department! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 20, 2021

Service is really bad took my Cadillac in of heating and took them 2 times to find the problem stuck on the side of the road twice. Brought tires from them costing $900 dollars only to find out they put the More

by blueboi1169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Irene Nicholson, Alan Edwards
May 07, 2021 -

Honolulu GMC Cadillac responded

Hello, Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 17, 2021

Dealership is great, people are great. When I get my car back it's always dirtier on the inside then I left it, very disappointing when I get into my car. More

by GUNNER0412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Earl
Apr 19, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for taking the time to leave us a review. We will share your comments with the service team. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 17, 2021

Good job, I’m happy with the truck and service so far. I look forward to working with HGMC in the future, especially concerning my vehicles maintenance. More

by ALENCHANKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks
Apr 19, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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