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Honolulu GMC Cadillac

Honolulu, HI

4.2
1,153 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,153 reviews

July 22, 2021

It's not easy to purchase a vehicle that I couldn't test drive first. There weren't any on the lot to drive at the time. But I luv my canyon. More

by PERSEVERING.5RW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sasha Mansaw, Irene Nicholson
Jul 22, 2021 -

Honolulu GMC Cadillac responded

Here at Honolulu Buick GMC , customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire, and we are glad to hear you're enjoying your Canyon! Please don't hesitate to reach out if we can be of any further assistance. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 21, 2021

From the Big Island and liked the inventory they offered. Did everything stress free and over the phone. The unit is being shipped with no hassle More

by TIMOTHYCULOTTA23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Mogote
Jul 22, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words, Timothy, and for taking the time to leave us this wonderful feedback! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

July 21, 2021

All the attendants and service personnel were friendly and the service did not take longer than expected. A simple oil change, but they rotated tires and advised on tire wear, as well. More

by CaddyShack
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 22, 2021 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 21, 2021

Buying process took 3 hours which is way too long. On top of that, there were no workers to detail my truck before driving it home. I wish I could’ve got some type of incentive for my truck for waiting that More

by RYANANG808
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa Karas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Marks
Aug 07, 2021 -

Honolulu GMC Cadillac responded

Ryan, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

July 18, 2021

Sean, Matt, and Theresa were great. Sean really helped me get into the vehicle I wanted. He understood my needs and was patient with me while I made decisions. Matt closed me out on the deal and was very hel More

by Shawn K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, Matt Marks
Jul 18, 2021 -

Honolulu GMC Cadillac responded

It's fantastic to hear that Sean, Matt, and Theresa provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jul 18, 2021 -

Shawn K responded

Justen, As an Army First Sergeant I have a pretty good level of influence over my Soldiers. I will tell you that when they are in need of a vehicle you guys will be my recommendation to them. Thanks for treating me well and I know you will treat those I send down to see you guys well. Shawn

July 16, 2021

Outstanding relations. Nick is an outstanding salesperson. He is willing to show me the extras on my GX.. Outstanding salesperson and super nice person. Super More

by JCOMINELLA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 16, 2021 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear that Nick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Jul 16, 2021 -

JCOMINELLA responded

Military discount. I was told by the dealer that the only discount was for active duty military personnel. I don’t know of any dealer that doesn’t give a discount for veterans. I originally was told by Brian one of the managers at the dealership that it was up to management to give the discount. It seems to me that it reduced my trade in allowance to make up the discount. It’s a shame to have management to make that about my discount.

July 16, 2021

My warning light to service tire monitor was on so I brought it in and they replaced my TPMS sensor, checked it and all 4 sensors read at the time. But for some reason, the warning light came on again a More

by MOANA.LEONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
Jul 17, 2021 -

Honolulu GMC Cadillac responded

Moana, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your business. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 15, 2021

I am a satisfied owner of an MB and Cadillac I bought from your Nimitz center. Matt and Kalai are knowledgeable and honest.in their recommendations. More

by VOGUEPYGMALION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Marks, Samantha Earl
Jul 15, 2021 -

Honolulu GMC Cadillac responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

July 10, 2021

My advisor SAM provided OUTSTANDING CUSTOMER SERVICE. Assisted me with transportation to/from NEX cause my car will take a few hours to repair. Thank you More

by bertwatanabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Earl
Jul 12, 2021 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Sam and the team were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Jul 13, 2021 -

bertwatanabe responded

I shall return. MANY MAHALOS. BERT

July 09, 2021

Everyone was very helpful and I would definitely recommend everyone to buy a vehicle from GMC Honolulu! I was greeted from the second I got there and was treated with amazing customer service. More

by K_B_B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Chilcoat , Sean Peros
Jul 10, 2021 -

Honolulu GMC Cadillac responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honolulu Buick GMC ! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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