Honolulu GMC Cadillac

DO NOT BUY A VEHICLE FROM HERE! Trust me, I’m trying to save the rest of you from being scammed by this place. I wish I would have read the reviews from this place before buying 3 v Trust me, I’m trying to save the rest of you from being scammed by this place. I wish I would have read the reviews from this place before buying 3 vehicles from them! They claim 172 point inspection but I have video and picture proof that they do not do that. Instead they do temporary repairs just to sell their cars and push their salesman like Nick Nakama to scam you. First one was a GMC terrain with oil consumption issues! Didn’t even last me 6 months! Next was Chevy Malibu that had electrical issues that left me stranded that same night I bought the vehicle! And the most expensive one was a 2019 Mazda CX5 that only lasted me 11 months due to them hiding a JB weld repair on the engine block that cost me $13000 at Mazda to replace! Nick Nakama is a sleazy car salesman just like the dealership itself. They took advantage of the fact that I desperately needed a vehicle for my family and sold me cars that were not safe to drive. IF YOU HAVE A FAMILY, DO NOT BUY FROM HERE! You are putting them in danger! And yes I addressed these issues early on to their service department and to Nick and all I got was an and offer to get a more expensive and newer vehicle each time or “Take it to Mazda”! You can’t just keep trading in your vehicle every time it breaks, but that’s what they rely on. I took video and photo proof that they do not inspect their vehicles. Who puts JB weld on a leaking engine block or zip ties on holding the exposed wires to the auto stop system???! Then they say that I should’ve bought their extended warranty. All they care about is selling you a car before you get out the door. I bought 3 vehicles from them within a year span because Nick Nakama comes off as if he wants to help you and your family but in reality it’s all about his commission and pay. The Malibu I bought from them didn’t even have registration or safety, they claim that, that’s normal for Hawaii?!! Lol. Me being new to the island fell for that trap too. There’s so many bad practices that they have, if you wish to reach out to me I can provide all the evidence that they are sleazy and a scam. I’m still waiting for my engine to be rebuilt at Mazda. SAVE YOUR SELF AND YOUR FAMILY FROM THIS PLACE More

Lame claim they had to trouble shoot not having 'low beams'....all were checked before going to dealer! First claimed BOTH headlights burned out! We called xxxxxxxx! They called back and said bad relay. beams'....all were checked before going to dealer! First claimed BOTH headlights burned out! We called xxxxxxxx! They called back and said bad relay....bullship More

The experience was actually great! It's just that I had to wait 3 months to schedule an oil change. I was WAY overdue by the time they saw me. It's just that I had to wait 3 months to schedule an oil change. I was WAY overdue by the time they saw me. More

very difficult to arrage a service appointment via phone or online. (over 20 attempts) never got any response. Had to go to service center to schedule service. Work on my car was excellent once able to arra or online. (over 20 attempts) never got any response. Had to go to service center to schedule service. Work on my car was excellent once able to arrange a time. More

Havier and luis are the best! !! ,they have brought back normalcy back to GMC THNX !! ,they have brought back normalcy back to GMC THNX More

Clean, prompt, friendly, communicates, above average service best describe the service I received in early June 2023. service best describe the service I received in early June 2023. More

Colin did an awesome job of showing me a variety of vehicles until I found the perfect SUV. vehicles until I found the perfect SUV. More

Gentlemen checked me in quickly, also gave me updates periodically. Service was a little long but it had a nice lounge and I was comfortable in there. periodically. Service was a little long but it had a nice lounge and I was comfortable in there. More

Excellent customer service by the staff, technicians and management however the queue to get needed service is overwhelming management however the queue to get needed service is overwhelming More

This is the 1st time in a long time that I have been satisfied with the service. The service advisors are communicating with us as customers as.well.as amongst themselves and the technicians to make su satisfied with the service. The service advisors are communicating with us as customers as.well.as amongst themselves and the technicians to make sure that the needs for the car are addressed and we are also kept in the know! Mahalo More